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AC Hotel by Marriott Chicago Downtown
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Reviews (1,629)
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All reviewstrader joesgreat locationthe magnificent mileblock off michigan avenuemag milefree bottled waterrush streetfront desk staffwithin walking distancesofa bedindoor poolchicago downtownparking garageself parkwalked everywhereshopping and restaurantsrooms are large
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785 - 790 of 1,629 reviews
Reviewed 14 November 2013

I chose this hotel for the location, which is excellent to enjoying all that downtown Chicago has to offer. I had used an earned Sheraton upgrade, and the somewhat indifferent staff informed me that this meant I got a room with a spa tub IN my room, by the bed...umm, no thank you. I declined this room, and was given a comfortable room with a King bed, on a higher floor, as requested.
The bed was comfortable, the room was dated but clean, and I slept well. It was nice having a fridge and microwave, as well, as it is a short walk to the Jewel-Osco grocery strore, where I was able to get sandwiches, dessert, and drinks to enjoy.
Good price for the room, considering downtown prices,and I would stay here again.

Room Tip: higher floor
  • Stayed: September 2013, travelled solo
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Thank joboxer555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 22 November 2013

Dear CupcakeToo,
Thank you for your recent review of the Four Points by Sheraton Chicago. We are happy you chose our hotel for your stay in downtown Chicago and look forward to welcoming you back. Thank you for being our guest.
Best regards,
Mary Orlando, General Manager
Four Points by Sheraton Chicago
maryorlando@fourpointschicago.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2013

We were a bit anxious at first as a few negative reviews as it is for all hotelsbut we need not have worried. We had a lovely room with a jacuzzi bath. Nice and big and airy. The view wasn't great but that didn't matter. We shopped and were gone all day and it was so nice to come back and have a soak in the bath. Th staff were lovely and o helpful with everything we asked. If I am lucky enough to return I will certainly come back here. X

  • Stayed: November 2013, travelled as a couple
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Thank Wbearsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 15 November 2013

Dear Dawnywawny,
Thank you for taking the time to share your experience as a guest of the Four Points by Sheraton Chicago Downtown. We are delighted you chose our hotel for your stay in Chicago and thank you for the wonderful comments regarding our great staff and accommodations. We look forward to welcoming you back when your travels bring you back to downtown Chicago. Thank you for staying with us.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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Reviewed 13 November 2013

We stayed three nights over the Veterans Day weekend. We picked it for the location, which proved to be excellent. We used the trains a lot, and the hotel is only a three minute walk to the Red Line Grand Station, which was great. It’s in the heart of the Magnificent Mile, so shopping was great. I would definitely stay there again if I needed to be in downtown Chicago.

  • Stayed: November 2013, travelled with family
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Thank Fossettes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 15 November 2013

Dear Fossettes,
Thank you for taking the time to share your recent experience at the Four Points by Sheraton Chicago Downtown. We appreciated your comments regarding our good location and rooms. Thank you for being our guest. We look forward to welcoming you back when your travels bring you back to Chicago.
Best regards,
Mary Orlando, General Manager
Four Points by Sheraton Chicago
maryorlando@fourpointschicago.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2013

I thought this was a good hotel for our purposes. We just wanted to get away and tour around the city. Fridge, microwave, coffee, tea and water were all a plus for me. It had a safe and a large room with a sofa bed. The bed and pillows were very comfortable. Decor was simple. Never used the gym, pool or patio. We used the lounge/business centre on one of the upper levels to relax while waiting to catch a cab to the airport. Front desk were very nice and welcoming. Guest services were prompt when responding to our needs. We were able to book our on and off bus tour saving us time at the front desk. The hotel is right on the corner of Rush and E Ontario. Close to Michigan, the river, shopping, restaurants. Marshalls right on the corner of E Ontario and Rush, Beyond the Rack shopping turn left on Rush. Trader Joe's right on E Ontario for wine, snacks, ready made food etc etc. We enjoyed our excellent breakfast at the restaurant right next door using our gift cards included in our room rate.

  • Stayed: October 2013, travelled with friends
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Thank cat64_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 4 November 2013

Dear cat64_8,
Thank you for being a guest of the Four Points by Sheraton Chicago and for your recent review on Trip Advisor. We are happy to hear our location was ideal for your stay and appreciate your comments regarding our prompt guest services. We hope to see you again soon when your travels bring you back to downtown Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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Reviewed 29 October 2013

The staff, especially the doormen, was nice and helpful. We had a King bed that was comfortable, and the room was roomy! The location was great for walking to restaurants and shopping. We have never been to Chicago before, but if we are able to return, we would stay at the Four Points Sheraton!

  • Stayed: October 2013, travelled as a couple
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2  Thank poppao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 4 November 2013

Dear poppao,
Thank you for taking the time to write to share your experience as a guest of the Four Points by Sheraton Chicago Magnificent Mile. We appreciate your kind remarks regarding our helpful doormen. We are delighted you chose our hotel for your stay in Chicago and look forward to welcoming you back again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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