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“Perfect stay”

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AC Hotel Chicago Downtown
Ranked #65 of 190 Hotels in Chicago
Certificate of Excellence
Farmington, Michigan
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Perfect stay”
Reviewed 2 January 2014

We stayed at Four Points by Sheraton in Chicago/Magnificent Mile. It was an amazing place in so many ways, especially for this price point! It's just one block from Michigan Avenue--less than a block from Crate & Barrel & the many other key shops. The water tower is just a couple blocks away & good restaurants, too. There's a Trader Joe's right around the corner (not even 1/2 a block!), and with the fridge & microwave in the room, it's convenient to have TJ's close by for snacks, beverages, even sandwiches & microwavable foods. Starbucks is 1/2 block away as well, as is Eleaven restaurant, which has amazing bagels and also sandwiches, salads, soups. Now for the hotel: the heated parking deck, which is attached to the hotel, is a huge perk. We have 2 boys and it was so easy to run out to the car for forgotten stuffed animals or books--almost like a personal garage. The pool was wonderful--warm and large enough to have fun, with a beautiful atrium setting that looks out onto a courtyard that would be great in warmer weather. We found every area of the hotel to be extremely clean and well-kept. Best of all, literally EVERY employee we encountered was so friendly and helpful, from the moment we emerged from the parking deck and into a hotel hallway looking a little unsure as to where we were going. (A woman that I believe was a manager personally went with us on the elevator and walked us to the front desk--so nice!) Everyone was smiling and seemed truly happy to see us whenever we walked into or throughout the hotel. We were there on New Year's Eve, which I imagine is a busy time for hotels, but we only waited in line for about 1 or 2 minutes to check in. We will never stay at another hotel in Chicago again. Thank you, Four Points staff!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kay479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 3 January 2014
Dear Kay479,
Thank you very much for your wonderful review from your stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel and pleased to hear your family had a "perfect stay". Thank you for your sincere comments regading our friendly and helpful staff. We hope to see you again soon when your travels bring you back to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
Four Points by Sheraton Chicago
maryorlando@fourpointschicago.com
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (195)
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Detroit, Michigan
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 January 2014

The hotel is very nice, located just one block from the Magnificent Mile on Michigan Avenue. Staff is friendly and helpful. The rooms are clean and comfortable. There are two restaurants that are accessible from within the hotel, I only visited the breakfast and lunch restaurant, which was very good.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristy8531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 3 January 2014
Dear Kristy8531,
Thank you for sharing your recent experience as a guest of the Four Points Chicago and for staying with us. We are happy you chose our hotel and appreciate your comments regarding our friendly and helpful staff and clean and comfortable guestrooms. We hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2013 via mobile

This the perfect location for shopping. One block off Michigan Avenue, close to Water Tower Place. Not far from State Street either. The lobby is small but nice. Check in was quick and easy. The rooms are clean and spacious. I love that we have a refrigerator and microwave. We didn't use the pool but it looks nice. The one bad thing, which is not the fault of the hotel, is our neighbors and their screaming kids. This is a plea for all parents reading this...please don't let your kids go screaming down the halls at 11 at night. Also, in their room they just scream. We've always traveled with our kids and never let them behave that way in hotels. We're staying one more night and hoping it goes better then last night. Anyway, we love this hotel. The parking fee is a little high but I guess that's just the way it is in the city.

Stayed December 2013
Helpful?
Thank rebsar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 30 December 2013
Dear rebsar,
Thank you very much for taking the time to share your experience at the Four Points by Sheraton Chicago Downtown. We are delighted you chose our hotel and pleased you enjoyed the clean and spacious guestrooms and our location. Thank you for being our guest and we hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Louis
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2013

Upgraded to a suite with a whirlpool tub, and I tell you after walking around the city all day, it was nice relaxing in it at the end of the day! Great location, a block away from Michigan Ave. Everything you could ask for really, I don't catch my housekeepers name, but she did and immaculate job on my room!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ratherbecruzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 27 December 2013
Dear ratherbecruzin,
Thank you very much for sharing your experience from your stay at the Four Points by Sheraton Chicago. We are delighted you chose our hotel during your "Holiday in Chicago" and happy to hear you relaxed in our upgraded suite. Thank you also for your comments regarding our housekeeping staff. We hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 25 December 2013

Stayed around 20 nights this year at this property before deciding that enough is enough. The problem with the hotel is that half of the rooms are facing the courtyard where the central a/c units are located. Noisy is an understatement. I've had a room right above the a/c units once and measured 31 decibels using an app on my phone. Also since I was staying at the hotel regularly for a period, I've requested a room on the street side (opposite site of the a/c) before arrival but it was rarely honored. Usually at arrival, the only rooms that are still available are on the side of the A/Cs as the hotel is usually fully booked on weekdays.

Pro:
- great location
- Platinum breakfast is a $10 gift card for the bagel shop next door which has some great offerings (not just bagels)

Con:
- noisy (see above)
- front desk sometimes un-staffed

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 27 December 2013
Dear zerolife,
Thank you sharing your recent experience as a guest of our hotel. We appreciate your comments regarding our great location and apologize for the noise you experienced. We hope you will allow us another opportunity to serve you. Please contact me directly for reservation assistance and I will reserve a guestroom with the city view.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Valparaiso, Indiana
Level 6 Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 23 December 2013

The room was a standard hotel room. We had a view. Our room was on the 6th floor and from the elevator it felt like we walked 5 city blocks to get to it. We had a microwave and fridge which we didn't use but is nice to have. We also had free parking.

Room Tip: Get closer to the elevator (which is odd).
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank valpoconnection
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 27 December 2013
Dear valpoconnection,
Thank you for being our guest at the Four Points by Sheraton Chicago and for sharing your experience on Trip Advisor. We are happy to hear you enjoyed the location of the hotel and the free parking. We hope to see you again soon on your next trip to Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonesboro, Georgia
Level 6 Contributor
308 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 22 December 2013

I stayed here for a conference this past summer. It was an enjoyable stay with nice amenities. The bed was reasonably comfortable and the staff was nice. If there was one thing I would change, it would have been the parking fee. But since it is in downtown Chicago, it seems like most hotels in that area have high parking fees.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel Chicago Downtown, responded to this review, 23 December 2013
Dear James B,
Thank you for taking the time to share your recent experience as a guest of the Four Points by Sheraton Chicago. We are happy you chose our hotel and thank you for being our guest. We look forward to seeing you again on your next trip to Chicago.
Best regards,
Mary Orlando, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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