We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
AC Hotel by Marriott Chicago Downtown
Nearby Hotels
Sofitel Chicago Magnificent Mile(Chicago)(Great Value!)
US$282
US$242
Sofitel
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Restaurant
The Peninsula Chicago(Chicago)
US$492
US$446
Booking.com
View Deal
Excellent 5/5
Certificate of Excellence
  • Free Wifi
  • Pool
US$488
US$240
Agoda.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Pool
Palmer House A Hilton Hotel(Chicago)(Great Value!)
US$310
US$259
Booking.com
View Deal
Very Good 4/5
Certificate of Excellence
  • Pool
  • Restaurant
La Quinta Inn & Suites Chicago Downtown(Chicago)(Great Value!)
US$234
Booking.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Breakfast included
US$176
US$155
Booking.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Restaurant
  • Room Service
US$281
US$242
Booking.com
View Deal
Great 4.5/5
Certificate of Excellence
  • Free Wifi
  • Pool
US$241
US$200
Booking.com
View Deal
Very Good 4/5
Certificate of Excellence
  • Breakfast included
  • Pool
US$254
US$212
Booking.com
View Deal
Very Good 4/5
Certificate of Excellence
  • Pool
  • Restaurant
Hilton Chicago(Chicago)(Great Value!)
US$323
US$271
Booking.com
View Deal
Very Good 4/5
Certificate of Excellence
  • Pool
  • Restaurant
Reviews (1,628)
Filter reviews
1,628 results
Traveller rating
778
606
162
46
36
Traveller type
Time of year
LanguageAll languages
More languages
778
606
162
46
36
Show reviews that mention
All reviewstrader joesgreat locationthe magnificent mileblock off michigan avenuemag milefree bottled waterrush streetfront desk staffwithin walking distancesofa bedindoor poolchicago downtownparking garageself parkwalked everywhereshopping and restaurantsrooms are large
FilterAll languages
Updating list...
764 - 769 of 1,628 reviews
Reviewed 4 January 2014

I was at the Four Points Sheraton on December 11 and 12th. I have stayed downtown in many different hotels, and I chose to come back to this hotel because they are consistent in providing the best customer service. The staff is over the top, accommodating. I was with my daughter and two girlfriends. The front desk staff could not have been more helpful as we wanted to take special group photos by the fireplace. (young man and young lady) The front desk attendants took time to not only take the pictures, but also make sure they looked "good". We had to do some re-do photos. These two front desk attendants truly impressed us with their great personalities and "non-rushing" customer service. Once again, this hotel proves that quality customer service exists and has proven to be consistent on each visit. Thank you to the team leaders and staff for a hotel that is clearly managed to perfection!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank 90Constance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 6 January 2014

Dear 90Constance,
Thank you very much for taking the time to share your experience as a guest of the Four Points by Sheraton Chicago Downtown. We are delighted you chose our hotel for your special time in Chicago. Thank you for your wonderful comments regarding our "great staff" and all of our associates. We hope to see you again soon when your travels bring you back to Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Mananger
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2014

We stayed at Four Points by Sheraton in Chicago/Magnificent Mile. It was an amazing place in so many ways, especially for this price point! It's just one block from Michigan Avenue--less than a block from Crate & Barrel & the many other key shops. The water tower is just a couple blocks away & good restaurants, too. There's a Trader Joe's right around the corner (not even 1/2 a block!), and with the fridge & microwave in the room, it's convenient to have TJ's close by for snacks, beverages, even sandwiches & microwavable foods. Starbucks is 1/2 block away as well, as is Eleaven restaurant, which has amazing bagels and also sandwiches, salads, soups. Now for the hotel: the heated parking deck, which is attached to the hotel, is a huge perk. We have 2 boys and it was so easy to run out to the car for forgotten stuffed animals or books--almost like a personal garage. The pool was wonderful--warm and large enough to have fun, with a beautiful atrium setting that looks out onto a courtyard that would be great in warmer weather. We found every area of the hotel to be extremely clean and well-kept. Best of all, literally EVERY employee we encountered was so friendly and helpful, from the moment we emerged from the parking deck and into a hotel hallway looking a little unsure as to where we were going. (A woman that I believe was a manager personally went with us on the elevator and walked us to the front desk--so nice!) Everyone was smiling and seemed truly happy to see us whenever we walked into or throughout the hotel. We were there on New Year's Eve, which I imagine is a busy time for hotels, but we only waited in line for about 1 or 2 minutes to check in. We will never stay at another hotel in Chicago again. Thank you, Four Points staff!

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kay479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 3 January 2014

Dear Kay479,
Thank you very much for your wonderful review from your stay at the Four Points by Sheraton Chicago Downtown Magnificent Mile. We are delighted you chose our hotel and pleased to hear your family had a "perfect stay". Thank you for your sincere comments regading our friendly and helpful staff. We hope to see you again soon when your travels bring you back to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
Four Points by Sheraton Chicago
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2014

The hotel is very nice, located just one block from the Magnificent Mile on Michigan Avenue. Staff is friendly and helpful. The rooms are clean and comfortable. There are two restaurants that are accessible from within the hotel, I only visited the breakfast and lunch restaurant, which was very good.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kristy8531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 3 January 2014

Dear Kristy8531,
Thank you for sharing your recent experience as a guest of the Four Points Chicago and for staying with us. We are happy you chose our hotel and appreciate your comments regarding our friendly and helpful staff and clean and comfortable guestrooms. We hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013 via mobile

This the perfect location for shopping. One block off Michigan Avenue, close to Water Tower Place. Not far from State Street either. The lobby is small but nice. Check in was quick and easy. The rooms are clean and spacious. I love that we have a refrigerator and microwave. We didn't use the pool but it looks nice. The one bad thing, which is not the fault of the hotel, is our neighbors and their screaming kids. This is a plea for all parents reading this...please don't let your kids go screaming down the halls at 11 at night. Also, in their room they just scream. We've always traveled with our kids and never let them behave that way in hotels. We're staying one more night and hoping it goes better then last night. Anyway, we love this hotel. The parking fee is a little high but I guess that's just the way it is in the city.

Stayed: December 2013
Thank rebsar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 30 December 2013

Dear rebsar,
Thank you very much for taking the time to share your experience at the Four Points by Sheraton Chicago Downtown. We are delighted you chose our hotel and pleased you enjoyed the clean and spacious guestrooms and our location. Thank you for being our guest and we hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

Upgraded to a suite with a whirlpool tub, and I tell you after walking around the city all day, it was nice relaxing in it at the end of the day! Great location, a block away from Michigan Ave. Everything you could ask for really, I don't catch my housekeepers name, but she did and immaculate job on my room!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ratherbecruzin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 27 December 2013

Dear ratherbecruzin,
Thank you very much for sharing your experience from your stay at the Four Points by Sheraton Chicago. We are delighted you chose our hotel during your "Holiday in Chicago" and happy to hear you relaxed in our upgraded suite. Thank you also for your comments regarding our housekeeping staff. We hope to see you again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews