I stay at this hotel in Chicago often. It's always predictably a good hotel. But this time, the service at the desk and cleaning departments really stepped it up. The front desk gentlemen recommended excellent restaurants every time I asked and seemed genuinely pleased to hear that I enjoyed his recommendations. The cleaning staff was superb! The room was sparkling and she even left me several bottle waters (getting free water in Chicago is not the norm).
Very pleased with this stay and will certainly be there again soon.More