Traveling with friends for shopping and a show. The location is Great, but that is the best I can say. The rooms are very average, hallway carpet is stained and buckled in many places. Couch and carpet in the room were also both stained. We had 2 rooms each with 2 people. One room had one nice fluffy robe and a throw, the other room had none. Upon leaving we called 10 minutes ahead ahead for our car, as instructed. We came down, the bell man asked if we needed a cab, we told him we were waiting for our car. we waited 20 minutes, with him standing right there at the bell stand, then he disappeared. we went inside to ask and the receptionist told us she forget to tell him to get it, and he was busy, so we would have to wait. She apologized, we waited another 20 minutes, the manager asked if we were being helped, we explained our situation at which point the bell man came up and said he was busy and very rudely told us he would go get and was mumbling about us as he left-very bad customer service-given it was their mistake. I would not stay here again.
- Official Description (provided by the hotel):
- AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more less
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- Also Known As:
- Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
- 4 Points By Sheraton Chicago Downtown / Magnificent Mile
- Four Points Chicago Downtown
- Chicago Four Points