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Comfort Suites Michigan Avenue / Loop
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Reviews (1,983)
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All reviewswasher and dryerfull kitchenmichigan avethe rivergreat locationliving roommillennium parkdowntown chicagobreakfast roomfree breakfasthuge roomthe magnificent milewithin walking distancenavy pieryogurtart institutewrigley building
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Reviewed 30 June 2014 via mobile

Room was 75 degrees all night and day. The AC was not working and we called for maintenance 4 times and no one ever showed up. The floor in the hall way was soaking wet and had a weird odor. Worst part was the fact the shades only cover half the window so the lights from Michigan ave were shinning through all night on top of all the noise from the street below. We will never stay here again and so not recommend it to anyone.

Stayed: June 2014
Thank Angelina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2014

Dear Angelina,

Thank you for your recent response on Trip Advisor. I am sincerly sorry that the AC was not working within your guest room. As a majority of our Trip Advisor comments show this in not a common occurance at the property. But sometimes items do break within hotels and again we are sorry for this happening.

Can you please email me to speak further with you regarding your stay?

Best Regards,

Robert Humphrey
General Manager
email: rhumphrey@comfortsuiteschicago.com

Robert Humphrey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

Located a block south of the Chicago River, the Comfort Suites is perfectly located on Michigan Avenue. The blue line from O'Hare is a 15-20 minute walk, and the red line to Wrigley Field and US Cellular Park is a 10-15 minute walk. There are many restaurants in the area. And, if you're into it, world-class shopping as well. The accommodations were good. The breakfast was sufficient, and the staff was helpful.

  • Stayed: June 2014, travelled with family
    • Value
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2  Thank robert j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2014

Dear bjohn435,

Thank you for your recent review. Our location is by far one of best locations for hotels in the city of Chicago. The staff will be very pleased with your comment on them being helpful. We strive to provide personalized service to our guests and to help them!

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

This is just south of the Chicago river. From my window on the 13th floor, I could look North and see the beginning of the magnificent mile, the Chicago river and the Sheraton. Looking South, I could see the Arts Institute. All within a short walking distance away. Bus number 3 stops 5 yards away from the entrance, and takes you all the way to the Convention centre at McCormack Place. You couldn't get a better location.
Breakfast was adequate, I didn't like the throwaway plates and cups. The suite was a proper suite, with a separate living area and fully equipped kitchen and laundry facilities (which I didn't use at all with all the nearby good eating places). It was a bit more than I needed but I am not complaining !
Definitely returning here on my next Chicago visit !

Room Tip: Get a higher floor for better views
  • Stayed: June 2014, travelled on business
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1  Thank K M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2014

Dear KM,

Thank your for your recent response. We do have very spacious suites that over look a majority of the citys cultural attractions. Our room sizes are very spacious and the size of an apartment! We hope to see you again.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014 via mobile

I chose this hotel because of previous review written. :) It's in a great location and within walking distance of so much! The hotel staff was very friendly and helpful. Our room was surprisingly very spacious and included a kitchen and a washer and dryer. This hotel definitely met all of our family's needs.

Stayed: June 2014, travelled with family
3  Thank Sandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2014

Dear Sandra R,

Thank you so much for your recent review. I love the title "Loved"! I am always so happy to see guests that enjoy our property. The staff will enjoy your comments on them being helpful. We strive to personalize our service to all of our guests. Families do love our rooms since the size is as large as an apartment.

We hope to see you back at the hotel soon!

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

Loved the room it was like staying in a condo. Good location and breakfast was good and for the money this is the way to go. Its not a luxury hotel but its well worth it and great view, the staff was great very friendly and helpful love terry hurdle and I hate that I cant remember his name but he really helped too. GREAT LOCATION

Room Tip: I Stayed on the 19th floor and view was great
  • Stayed: December 2013, travelled with family
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1  Thank deanna c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 2 July 2014

Dear Deanna,

Thank you so much for your recent review on the hotel. Terri is one of our best Supervisors and I am glad you enjoyed her service. We strive to personalize our service to all of our guests. Our rooms are the size of Condo's and offer a lot of room to spread out and enjoy your stay.

We hope to see you again soon!

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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