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“MUST STAY!!!”

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Comfort Suites Michigan Avenue / Loop
Ranked #51 of 190 Hotels in Chicago
Certificate of Excellence
Oskaloosa, Iowa
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“MUST STAY!!!”
Reviewed 7 July 2014

My family and I stayed over 4th of July weekend, we stayed in the one bedroom suite, you do pay a little more but well worth it!! We had a separate bedroom with a huge closet, dining room/kitchen area with a balcony. less then 2 blocks from the Park and only one away from the river. The staff was super friendly, helpful and accommodating.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kayla p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 29 July 2014
Dear kayla p,

Thank you so much for your review. Our staff will really enjoy your comment on the personalized service that we offer. We do have a great location and our hotel room size is one the largest in the city. We hope to see you soon!

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,822 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (475)
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Melbourne, Australia
Level 4 Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 July 2014

We spent three weeks travelling across the US and stopped in Chicago for 4 nights to attend some training. Our requirements were to be close to the training venue - it was across the road, and have somewhere to wash our clothes - there was a washing machine in the bedroom.
I was a bit nervous about booking a 3 star property, but the quality of 3 star properties in the US appear better than Australia.
My partner has a back injury and we always hope for a firm bed when we travel.
Unfortunately, this bed was too soft and although they couldn't relocate us to another room with a more firm bed, they did provide additional pillows, chairs, and blankets so we could create a makeshift bed on the floor of the bedroom.
We found the apartment nice and big with a separate bedroom, bathroom, kitchen and lounge. We had a fabulous view too.
We loved the location, it was obviously near to our training, but also millennium park, the mile, the river and some great places to eat.
The not so great ... The service. Check in was laborious even though I had booked and paid with the hotel direct months earlier and am a choice privilege member. On the occasions we had to call the front desk, the service was very slow. The breakfast room facilities were crowded, but adequate, although some direction on how to use the waffle machine would be good.
The worst part of our stay was checkout. It was the Saturday during lollapalooza, one of the lifts were broken, and I needed assistance with our bags. After 40 minutes of waiting, we had to just make our own way down & we nearly missed our Amtrak train. The shining light in this stressful hour was one of the front desk staff who did everything she could to get us out as quickly as possible once we found her in the lift. We were grateful to finally have some assistance & made it to the Amtrak station on time ... Just!
I would stay here again and so would my partner if they had firmer beds.

Room Tip: Ask for a higher floor for a better view.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Novaturient
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 29 July 2014
Dear beksav,

Thank you so much for your review. Our staff will really enjoy your comment on the personalized service that we offer. We do have a great location and our hotel room size is one the largest in the city. We hope to see you soon!

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hillsdale, Michigan
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 July 2014

The staff were very welcoming and offered great suggestions for seeing the city. One of the ladies even took the time to map out several places to dine and wrote us out directions/suggestions.
We were upgraded to a 2 bedroom suite with 2 bathrooms...perfect for our group of 6 gals!

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank valerie B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 29 July 2014
Dear valerie B B,

Thank you so much for your review. My staff will love to see your review. Great comments from satisfied guests are always great to see! We hope to see you soon.

Please tell me if I can personally make your next reservation for you.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Idaho Falls, Idaho
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 July 2014

My friend and I had a great stay here! The room was a little dated, but clean and roomy. The location was perfect for what we wanted to do. The train was a close walk as was Millennium Park, the Art Institute, and Navy Pier. We were able to get where we wanted to go with no problems! The best part of our stay, however, were Raul and Kyle, the night auditors. Even though we arrived at 1:00 in the morning, they were happy to see us. Our flight out was early, and Kyle quickly and efficiently arranged a cab for us. Raul was the best though! When he found out it was my birthday, he gave me ice cream! These guys helped to make our stay even more memorable!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shanon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 29 July 2014
Dear Sharron B,

Thank you so much for your review. My staff will love to see your review. Great comments from satisfied guests are always great to see! We hope to see you soon.

Please tell me if I can personally make your next reservation for you.

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brasilia, DF
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 July 2014

Excelent location. Just a few blocks to Cloud Gate. The bedroom has a lot of space, full kitchen, wash machine and clothes dryer machine. The breakfast is good, but the room is small, so eventually you have to take food to your room. Definetely, I would stay there again!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joao R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 2 July 2014
Dear Joao,

Thank you so much for your recent review. Our hotels location is great right next to Cloud Gate at Millenium Park. We do offer very spacious guests rooms. It is a great idea to take your breakfast to your room. Since our guest rooms are the size of apartments it is very relaxing to eat your breakfast in your room. Great Idea!

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belleville, Illinois
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 June 2014 via mobile

Room was 75 degrees all night and day. The AC was not working and we called for maintenance 4 times and no one ever showed up. The floor in the hall way was soaking wet and had a weird odor. Worst part was the fact the shades only cover half the window so the lights from Michigan ave were shinning through all night on top of all the noise from the street below. We will never stay here again and so not recommend it to anyone.

Stayed June 2014
Helpful?
Thank Angelina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 2 July 2014
Dear Angelina,

Thank you for your recent response on Trip Advisor. I am sincerly sorry that the AC was not working within your guest room. As a majority of our Trip Advisor comments show this in not a common occurance at the property. But sometimes items do break within hotels and again we are sorry for this happening.

Can you please email me to speak further with you regarding your stay?

Best Regards,

Robert Humphrey
General Manager
email: rhumphrey@comfortsuiteschicago.com

Robert Humphrey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rye, New York
Level 6 Contributor
179 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 26 June 2014

Located a block south of the Chicago River, the Comfort Suites is perfectly located on Michigan Avenue. The blue line from O'Hare is a 15-20 minute walk, and the red line to Wrigley Field and US Cellular Park is a 10-15 minute walk. There are many restaurants in the area. And, if you're into it, world-class shopping as well. The accommodations were good. The breakfast was sufficient, and the staff was helpful.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank robert j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this review, 2 July 2014
Dear bjohn435,

Thank you for your recent review. Our location is by far one of best locations for hotels in the city of Chicago. The staff will be very pleased with your comment on them being helpful. We strive to provide personalized service to our guests and to help them!

Best Regards,

Robert Humphrey
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Michigan Avenue / Loop

Property: Comfort Suites Michigan Avenue / Loop
Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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