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“Clean, simple, great location”

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Comfort Suites Michigan Avenue / Loop
Ranked #54 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 22 July 2014

Great location, simple, clean hotel. Having a full size fridge, stove and kitchen supplies was a cost saver and very convenient. We had a bit of trouble finding the parking garage for this hotel but the hotel staff were patient and helpful. If you're looking for a well priced, simple, clean place to stay that's close to major attractions, I highly recommend this hotel. If/when I go back, I don't feel the need to try a different, I will be returning to Comfort Suites.

  • Stayed: March 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank LynnMarie1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear LynnMarie1980,

Thank you so much for your recent response. We are a very clean hotel! Our apartment style amenities guests love. We hope to see you again soon!

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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911 - 917 of 1,877 reviews

Reviewed 22 July 2014

If you are looking for a decent hotel with a great central location, this Comfort Suites will suite your purposes. Mass transit is quite close as is Millennial Park and the Michigan Avenue sites. The price is also not bad considering that you have a bedroom as well as a living room with a fold out couch and a kitchen area with a full refrigerator, stove and dishwasher as well as some dish ware, eating utensils, pots and a storage area. However, the bathroom is very small and the room is a bit worn.
The breakfast is pretty basic but adequate.

  • Stayed: June 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank jj435Rye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear jj435Rye,

Thank you so much for your recent response. We do have a great location and with apartment size guest rooms. We are very close to all of the attractions in Chicago. We hope to see you soon.

Please tell me if I can personally make your next reservation with us.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Stayed the weekend of July 18-20. Hotel is in a great location to several attractions. The river is less than one block away with several tour operators present. My wife was extremely happy with the magnificent mile being less than a 10 minute walk away. We took a cab to the navy pier ($8-10), but one could walk. Millennial park is roughly 4 blocks away as well. There were also several restaurants within a block or two. We would most definitely stay at the comfort suites again. Thanks for an awesome weekend!!

Stayed: July 2014
2  Thank scott16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear scott16,

Thanks so much for your recent review. We love the picture that you took from the hotel. Our location and apartment style amenities are some of the best in Chicago. We hope to see you soon.

Please tell me if I can personally make your next reservation with us.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

OK First off the Location is amazing, it is on Michigan AVE by the river, the view of the river from our 22nd floor room was outstanding. The room had 2 double beds, very soft and comfy. It also had a kitchen, full refridgator, stove, microwave, and dish ware. The bathroom was kind of small for how big the room was, but its a bathroom I am not living in there, The bonus of this room was the washer/dryer, it was so nice to go home and not have to wash...yahhhhhh!!!
THE STAFF honestly could not have been nicer, or helpful. We were able to check in around 12:00pm given a great room and answered any and all questions.

OK so since no places is 100% perfect here is my only complaint....the smell in the elevator, I think is was because the garabage was under the elevator shaft....LOL we used to play guess the funky smell.

PARKING is a little expensive but it was in and out services. almost $100 for our 3 1/2 day stay.

WOULD I stay here again YES, Would I recommend this hotel YES!!!

Room Tip: if you arent afraid of heights get a high room, no noise and great views
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank millie516
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 22 July 2014

Dear Millie,

Thank you so much for your recent review. I am so glad that you enjoyed our service, amenites and location.

We have called out our service company to fix the smell that you reffered to in your review.

Thank you for your kind comments and suggestions.

Best Regards,

Robert Humphrey
General Manager

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Reviewed 15 July 2014

I stayed here with my family for a wedding and we were pleasantly surprised. the rooms were very large with a kitchen, laundry area, living room w/ pull out bed, bathroom, and a separate room with a door and king bed. Some of the areas were showing their age but the rooms and hotel were both very clean. Breakfast was good and breakfast area was kept clean and well stocked. This is saying something as there was a group of 30 - 40 college kids eating at the same time my family was down to eat. Desk staff was very friendly and helpful in getting directions, cabs, suggesting places to eat or go see. Given the opportunity I would definitely stay here again. Make sure to ask for a room facing Michigan Ave my kids loved watching all of the action out the window, they didn't even turn on the TV!!

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
3  Thank RobLauraG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 22 July 2014

Dear Rob & Laura,

Thank you for your recent review. Our location is by far one of best locations for hotels in the city of Chicago. The staff will be very pleased with your comment on them being helpful. We strive to provide personalized service to our guests and to help them!

We are in the process of touching up the property so it does not show its age. We hope that you will get to see some of the changes the next time you are at the property,

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Located on Michigan right at the river, convenient to upper Michigan as well as the Loop. Decent hotel, spacious suites (living room with sofa/bed, bedroom with king bed and washer/dryer, bath and small kitchen with fridge, range, DW) , an excellent value in this location for under $200. This was our second stay, and although the suite showed a little more wear than last time, it is still an excellent value. Staff is friendly and helpful. Breakfast is plain and basic; on two mornings, we elected to take a short walk up the street to Starbucks instead. Breakfast room can get crowded at peak hours, and elevators can be a bit slow (only two for 26 floors, one small), but these are minor inconveniences. Suites on the front and 9th floor or higher (#2, and especially #5) have great views along Michigan Avenue.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank tmccaleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 22 July 2014

Thank you for your recent review. Our location is by far one of best locations for hotels in the city of Chicago. Do to our room size the "Vaule" for the price that you pay is great!. The staff will be very pleased with your comment on them being helpful. We strive to provide personalized service to our guests and to help them!

Best Regards,

Robert Humphrey
General Manager

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Reviewed 9 July 2014

We chose this hotel because it was the lowest-priced suite we could find in walking distance to all of downtown Chicago's sites. I guess we got what we paid for. The 2-bedroom suite was _very_ tight for our 6 people (including two small children). There was only one bathroom and it was dated. The kitchen was dated. I was a little grossed out to have our baby crawling around. It was clean, but the decor was very tired. The breakfast buffet was good, but I'm glad we went early—I was in the lobby later and heard other guests complaining it had run out of food. One of the beds in the suite was comfortable, the other sank in the middle.

So our stay was average. The price is great for the location, but know that it will not feel luxurious in any way.

Room Tip: Our two-bedroom suite had very tight spaces. I was glad we were on a lower floor because there are m...
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  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank BEM124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 22 July 2014

Dear BEM124,

Thank you for your recent review and comments on the property. I am sorry that you felt the hotel was dated. We are in the process of touching up the property. We have recently remodeled our breakfast area and common area hallways. Also we have made updates to our guest rooms. We are always improving the property.

We hope to see you soon so that you can experience the hotel again.

Best Regards,

Robert Humphrey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Michigan Avenue / Loop

Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range: £82 - £294 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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