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“The room needs to be remodeled”

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Comfort Suites Michigan Avenue / Loop
Ranked #53 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 26 July 2014

Comfort suites is well located, near by the Michigan river, millenium park, and so on. You can reach the main Chicago´s landmarks from there. The room is big, but all the furniture, bathroom and air cycle system are too old. The carpet was full of dust, there was a very dirty sofa there which provided a really umpleasent smell in the room. The air cycle machine was very noisy and impossible to turn off.

I was there during a medical congress and thought it was a bad cost benefit.

  • Stayed: May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Roberta T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear Roberta T,

Thank you for your recent review. Our location is one of the best in City. We have remodeled our breakfast room and common area hallways. Also we have added new furniture within our guest rooms. Each day we continue to touch up the hotel and you will see it change the next time you are hear. You might have gotten a room that had not been touched up yet. We are sincerely sorry for that.

We hope to see you soon. Please contact me when you would like to come back.

Best Regards,

Robert Humphrey
General Manager

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901 - 907 of 1,877 reviews

Reviewed 25 July 2014

The location of this Comfort Suites can't be beat. It is right on Michigan Avenue which is close to everything. Parking is a pain & very expensive but it's Chicago - so we deal with it. Check-in was quick & smooth. I had a coupon for 10% off but wasn't allowed to use it because I already had the senior rate & they considered that 2 discounts for the same room. The lobby is very small but the business center & breakfast area are wonderful. Rooms are very expensive but again, it's Chicago. The wifi connection kept dropping off so that was a pain. We always got right back on so I don't know if the hotel just needs stronger signals or what. The bed was EXTREMELY comfortable & I loved the choice of soft and firm pillows. The room was very large with a full kitchen although only had 2 forks of different sizes & no initial supply of dish soap or even a travel size to use. Full roll of paper towels though so that was convenient. The refrigerator was really cold & would freeze a bottle of water in 30 minutes. Loved that because we didn't have to try to find an ice machine. The room had tons of closet space, a safe & washer/dryer but again no detergent to use, even a sample pack. That would be one thing that would make the stay much better. The couch in the living room was very uncomfortable to sit on. It was saggy & lumpy & you had to use the throw pillows to support your back & still you felt like you were sliding toward the center. Since the couch was directly in front of the TV, you almost had to sit on it to watch TV. My husband used the desk chair most of the time. There were 2 bar stools next to the very large kitchen counter top, which was nice. The bathroom counter top area was small and you had to hold the handle down on the toilet in order for it to complete a full flush but the bathroom itself was fine, nice towels & good water flow from the shower. From our living room window in Room 2304, we could see the Chicago River & the tour/pleasure boats enjoying it. If you're a Trump fan, you had a great view of the Trump hotel that sits along the river too. There seems to be only 4 rooms per floor so you don't have to walk down any long hallways. Unfortunately our neighbors were extremely noisy & about 2AM we had to call the front desk to ask if they could do anything about them. It was at least another hour before they quieted down. It's a shame that hotel guests don't realize how loud they are when their rooms are right next to or across from others - common courtesy should tell you that most people are trying to sleep at 2AM. The morning breakfast was good. They had little cheese omelets which were good, A very good variety of food was available. Check out went smoothly & as long as your bill is what you think it should be, all you have to do is drop your keys at the front desk - no waiting necessary. Overall, a wonderful stay, would stay again & would recommend to others.

Room Tip: Ask for a room on a high floor with a view....2304 is great
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank DDDFJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear DDDFJD,

Thank you for your recent review. Your review was very detailed! Thank you so much for that. We have extra utensils upon request and have detergent available in our market place. Our omelets are very good and we have one of the best locations.

We hope to see you soon! Please tell me if I can make your next reservation for you.

Best Regards,

Robert Humphrey
General Manager

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Reviewed 24 July 2014

The suites are very large and clean, the location is fantastic, and the staff is friendly. Within walking distance to Millenium Park, Grant Park, museums, Magnificent Mile and the River Walk. I would definitely stay there again and would recommend to friends.

Room Tip: higher the better . floors 25-27 have small balconies with great views.
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Review collected in partnership with this hotel
5  Thank cedmonds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear cedmonds,

Thank you so much for your recent review. Thank for stating our rooms are very clean. Our housekeeping staff will be very happy read to your review. We do hope to see you again soon.

Please tell me if I can assist you with your next reservation.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

Great convienent location, clean and nice room. Extremely helpful and courteous staff. Lots of places to eat nearby. Also near to to high end stores and nice mom and pop shops. Would recommend it highly!

  • Stayed: May 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank Amrita A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear Amrita A,

Thank you so much for your recent review. Our rooms are very comfortable and clean. We hope to see you again soon! We do have one of the best locations in Chicago

Please tell me if I can make your next reservation for you.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

The suites are all wonderful and the staff is attentive. The amenities are superb compared to what other comparable hotels offer and the location cannot be beat. You will not be lacking for any of the comforts you seek.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel
4  Thank Rachel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear Rachel L,

Thank you so much for your recent review. I love your title of Clean Spacious Hotel! This is definitely what we are. Plus a great location on Michigan Avenue.

Please tell me if I can make your next reservation with us.

Best Regards,

Robert Humphrey
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

great location great price, good views, nice rooms, somewhat run down lobby and hallways but the location more than makes up for it. Demanding this review be 200 charactrs makes me feel bad I ever started the review.

  • Stayed: March 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
3  Thank galena5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear galena5,

Thank you so much for your recent review. We do have a great location and always the best price for the size of the room you will receive. We are in the process of remodeling our lobby and it is currently in the design phase. We hope that you will see the changes the next time you are here.

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2014

We travel to Michigan Avenue for food and fun a few times a year and have stayed at several close hotels. The Comfort Suites is a great value. We enjoyed a comfortable room in an ultra-convenient location. The staff was friendly and quick to get business completed, and the breakfast was as you would expect. I was not disappointed considering it was free. We spend most of our time "out", so we don't use the other hotel amenities much, but they looked above average. We WILL return to The Comfort Suites, and have already urged others to stay there.

Room Tip: If you get a room on a high floor, you may have a spectacular view is South Michigan Avenue.
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  • Stayed: January 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
3  Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Comfort Suites Michigan Avenue / Loop, responded to this reviewResponded 29 July 2014

Dear Jay G,

Thank you so much for your recent review on the hotel. We do have a great location to some of the best Chicago restaurants in the City. Thank you so much for recommending the hotel to other travelers. Word of mouth referrals are the best!

Please tell me if I can personally make your next reservation.

Best Regards,

Robert Humphrey
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Michigan Avenue / Loop

Address: 320 North Michigan Avenue, Chicago, IL 60601-3705
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
#28 Romantic Hotel in Chicago
#42 Family Hotel in Chicago
#45 Business Hotel in Chicago
Price Range: £81 - £297 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Comfort Suites Michigan Avenue / Loop 3*
Number of rooms: 119
Official Description (provided by the hotel):
Discover the award-winning Comfort Suites Michigan Avenue Chicago. Located in the heart of downtown Chicago on North Michigan Avenue. Select from a range of beautifully designed studio, one- and two-bedroom downtown Chicago suites featuring nearly twice the space of the typical hotel room at a better value. Spacious and distinctly contemporary, each Chicago hotel suite blends the full range of guest amenities and services with an upscale residential feel and sweeping downtown views. Enjoy home-style comforts such as full kitchens, washers and dryers, complimentary high-speed Internet, and flat panel LCD televisions. Outside, the Windy City's best shopping, dining, and entertainment - including the famed Magnificent Mile - are just steps from our front door. Venture out and explore all that makes up our extraordinary city! ... more   less 
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Also Known As:
Comfort Hotel Chicago
Comfort Suites Chicago
Chicago Comfort Suites

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