We went here on a Saturday afternoon. It was crowded but not as insane as December. Parking is available across the street for a reduced fee (up to 3 hours, provided you spend at least $20).
Is it chaotic? Yes
Is it confusing? Yes
Does it offer good food and merchandise? Yes
Is it worth a visit? Yes
Before you go, check out their website. In my opinion, the confusion begins there. It could be presented more clearly, but isn't. This continues when you walk through the door. But relax, it's an adult food emporium for everything Italian. We enjoyed many great delicacies and had a great sit-down pizza/pasta lunch. I found items that I've needed for various recipes that I've never been able to get before. Their staff helped me find it and even kept looking while we were eating and brought it to us. While this is amazing customer service, it also shows that even the staff doesn't always have a handle on where things are.
I would definitely go again, but am better prepared having been there. Go slow, get your bearings, don't get frustrated by the crowd or the noise and eat/drink your way around.
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