I really want to like this hotel. It was categorized as 4.5 stars in hotwire which is the same category for the Conrad and Sofitel where I both stayed in. Unfortunately it doesn't measure up. to those 2. I wont focus on the good points which it has a lot such as location, cleanliness, modern touches and aesthetics all those reviews you find here point that out already and they are true. This is a fun, hip, trendy hotel, party place for party people but that might not suit everyone's needs.
However, my experience wasnt that satisfactory. It wasnt a really busy day so I was able to check in early - wonderful. I called a day before and I asked for a very quiet room with 2 beds and they put me in 406 which was very noisy - not a good way to start. Its just right across the elevators and It was facing ontario and when vehicles blow their horn which happens quite a lot, you will feel that it is honking right at you. The comforter was busting at the seams and i woke up with cotton alll over the floor. I called the front desk and talked to Chris(?) and I told her my need for a real quiet room and she did.move me to 814. It took care of the honking noise but the walls are too thin that I can hear my neighbors talking and laughing and it is one of the biggest nightmares for the light sleeper. I was too tired to move so I just stayed there. The room is also across the supplies room so whenever the cleaning people are doing their thing and congregating there, it gets really noisy. It was also very disappointing that they put me in a wheelchair accessible room which does not make it functionally appropriate for me. In 814, there are no counter space in the bathroom,, no tub, the shower has no divider so it spills all over, etc etc.
I also had to work that day so I brought my laptop and I realized this does not pass for work purposes. I used voip and the connection was awful, issues that I never came across in other hotels, no APPROPRIATE work space. I had an 800 bridge number and if I had to dial from the hotel to call a toll free number I get charged per minute (this one might be a normal thing for hotels downtown).
The good news is that internet is free but that is true for a lot of hotels like Conrad and Sofitel. The other good thing about this hotel is that the checkout is at 2pm instead of the usual noon. Service is also not bad.
I am not planning to be back. Maybe this is what hotwire customers get who knows but for the same rates maybe just a bit higher, if the Conrad or Sofitel is available (there are ways to tell in hotwire), I would definitely be choosing them over the James
- Official Description (provided by the hotel):
- An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more less
- Reservation Options:
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- Also Known As:
- James Chicago Hotel Chicago
- James Hotel Chicago
- Chicago James Hotel