Spent one night at The James as part of our annual anniversary night out in Chicago. We always choose one of Chicago's luxury hotels but were very disappointed in The James. First, the door to our room required a combination of calistenics to open (pull handle turn left then right, the retry the key). We told a housekeeper in the hall about it and she said she would notify someone but it was never fixed. We discovered late at night the TV in the bedroom did not work (too late to bother calling for repair). It took 45 minutes to get ice and 30 minutes for the $60 valet to get us our car. This is not the service we have received at other luxury hotels in Chicago costing similar to The James.
Also, if you stay there, do not try to sit on the sofa. It is the most uncomfortable piece of furniture in the existence of room furnishings. There is a hard metal bar that is right in your back. You have to move every pillow in the room to make it even remotely comfortable, which we had to do to watch TV since the only TV in our room that worked was the one in the living area, since the bedroom one was broken.
- Official Description (provided by the hotel):
- An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more less
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- Also Known As:
- James Chicago Hotel Chicago
- James Hotel Chicago
- Chicago James Hotel