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“Excellent Hotel in great Location” 5 of 5 bubbles
Review of The James Chicago

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The James Chicago
Ranked #45 of 187 Hotels in Chicago
Certificate of Excellence
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent Hotel in great Location”
5 of 5 bubbles Reviewed 3 July 2014 via mobile

Chicago is an amazing city. The James is ideally located and the staff cannot be any friendlier. Advice on where to go, places to eat etc. Lovely room, comfy bed. Could hear some street noise but the sirens just added to the atmosphere. Definitely recommend this hotel.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HayzieD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 5 July 2014
Dear HayzieD,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is an honor to hear you enjoyed your visit, thanks to our convenient location, comfortable beds, and most of all, the friendly service provided by our team. I am humbled by your generous recommendation to fellow travelers on TripAdvisor and sincerely hope we will have the opportunity to welcome you back to The James again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,075 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (408)
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English first
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 July 2014

The James hotel is very centrally located for seeing Chicago attractions and restaurants. Being close to Eataly and a Whole Foods was very convenient as we were travelling with two picky eaters. The hotel staff were fabulous and the rooms were pleasant and spotless. The hotel gave our children very thoughtful loot bags with a beautiful colouring book, wooden aeroplane, crayons, and a cookbook. This is a charming hotel.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank brownkitten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 5 July 2014
Dear brownkitten,

Thank you for taking the time to share about your recent stay with us at The James Chicago. It is a pleasure to hear that your children enjoyed our Lil' James amenities and that both the location and staff also assisted in making your visit a great one. Thank you for your recommendation of us on TripAdvisor and I hope that we will have the opportunity to welcome you and your family back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

Seven-night, one person in a twin-bed room (upgraded at check-in from single- to king-size beds). Online booking with 20% discount
Location: less than a minute to the Magnificent Mile and major boutiques. Very central, with easy access to most of the major attractions in central Chicago, either by walking or public transport
Room: spacious, very clean, well-maintained with easy to use facilities. Amenities as expected. Well-stocked mini-bar
Staff: all very helpful and friendly, requests were seen to promptly or more quickly than expected; the concierge staff are almost like local travel agents, looking up, booking and printing tickets on my behalf
Dining: Burke's Primehouse provides the on-site and in-room dining menus, reputed to be the best steakhouse in Chicago. Food was very good
Communications: guests have access to complimentary wireless, which is apparently secure, but does not require separate log-in or passwords
Getting there: 45USD (including tip) for taxi from O'Hare Airport; also accessible via the 'L' train network, on the blue line, but the nearest blue line station is probably a 20-minute walk to the hotel, so best get a taxi from the station to the hotel (about 5USD)
Other: Hotel offers a complimentary town car for driving guests to locations within a 2-mile radius of the hotel. First-come, first-served basis. The hotel gym is also very well-equipped

Very happy with hotel experience, would definitely stay here again!

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jyunkim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 5 July 2014
Dear jyunkim,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I appreciate you for writing such a detailed review regarding all aspects of your stay, and I am truly delighted to hear that our car service, gym, and David Burke's Primehouse all attributed to an overall great experience. I have shared your compliments of the concierge team with them and how they assisted in making your trip to the city memorable. Most of all, it is an honor that you would return again and I hope that we will have the opportunity to welcome you back to The James soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Bluff, Il
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 July 2014

to put it simply...this will be our go-to hotel when we stay in the city.
everything was sleek, clean and inviting. and the service was polite and accommodating. i really have a hard time finding any faults with this hotel.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank kch44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 5 July 2014
Dear kch44,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that after your first visit, you will exclusively stay with us when in the city. We truly appreciate your loyalty to us and your generous compliments of our team. Thank you again for writing, and we look forward to welcoming you back to The James again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
5 of 5 bubbles Reviewed 1 July 2014

If you are looking for amazing service and a convenient location, The James Hotel is your best choice! The hotel is centrally located, has a courtesy car to take you anywhere within a 2 mile radius, and a delicious steakhouse for dining (as well as an amazing brunch).

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kimi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 5 July 2014
Dear Kimi M,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you enjoyed your visit, thanks to our complimentary car service, David Burke's Primehouse, and especially our amazing service. Your generous recommendation of us is truly appreciated and I sincerely hope we will have the opportunity to welcome you back again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
5 of 5 bubbles Reviewed 1 July 2014

Stayed here for a 4 day trip. Clean, stylish, great service, loved the rooms and the understated elegance. Great location, highly recommend this hotel and Asa designer I really appreciated the lack of clutter.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Derek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 4 July 2014
Dear Derek M,

Thank you for taking the time to share about your recent stay with us at The James Chicago. I am honored to hear that you found our location convenient, and especially that you enjoyed the aesthetic throughout the entire hotel (quite a compliment coming from a professional, thank you!). I sincerely hope that your first visit will not be your last and hope to welcome you back to The James again soon!

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
1 review
4 of 5 bubbles Reviewed 30 June 2014

My husband and I just stayed at the James Chicago to celebrate our anniversary. Booking with a gift certificate proved to be a huge annoyance as you can't book with the reservation desk or the reservation number. With that being said, the hotel was pretty. The restaurant was really good and service was great. It's a nice hotel but I've stayed at nicer ones in the city at comparable rates.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Kristin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheJamesChiGM, General Manager at The James Chicago, responded to this review, 4 July 2014
Dear Kristin Z,

Thank you for taking the time to share your thoughts about your recent stay with us at The James Chicago. I apologize for any inconvenience you encountered while booking with a gift certificate, I appreciate your candid feedback so we can re-examine our current procedures to better suit our guests. I am honored that you spent your anniversary with us; thank you for including us on such a special occasion and I am glad that our service did not disappoint. It is never our goal for guests to leave and feel that their visit was not as great as others nearby, so I sincerely hope we will have another opportunity to welcome you back and exceed your expectations like you deserve.

Warm Regards,

Stephen Blackford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The James Chicago

Property: The James Chicago
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#17 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#31 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The James Chicago 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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