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“Good hotel, great location, bad service.”

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The James Chicago-Magnificent Mile
Ranked #43 of 190 Hotels in Chicago
Certificate of Excellence
Charlotte, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good hotel, great location, bad service.”
Reviewed 25 July 2009

This is a great boutique hotel with fun, modern rooms and a great location! We had a great time, however, when we arrived at the hotel I was informed that even though we had contacted the hotel and requested a non-smoking room (my wife is pregnant) that since we booked through Hotwire they were unable to accommodate the request. They then told us that we could have a non-smoking room if we were willing to upgrade (for a fee) - which basically said to me: "we have a non-smoking room...but not for you, since you booked through Hotwire." We ended up paying the fee (I didn't want my pregnant wife to be in a smoking area of the hotel) and got a room with two double beds (of course we had requested a King sized bed, but it was either that, or pay even more for a non-smoking king room).

Bottom line: this is a great hotel with a great location, but don't expect any decent service if not booked directly with the hotel (and based on their check-in service, I'm not sure if you'd even get good service if you did actually book through the hotel). I'm sure that there are better hotel choices, near Michigan Ave, where you'd get much better service...

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
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Helpful?
Thank figgynewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Alabama
Level 3 Contributor
1 review
Reviewed 23 July 2009

The James was an amazing hotel to stay at while in Chicago. It's located a block off Michigan Avenue on Ontario. The staff was extremely accommodating and professional. They made great recommendations for restaurants. The hotel has a very modern feel and was a bit too trendy for me, but it was still beautiful and very comfortable. Think yuppie, yoga, and "nature-y". The J Bar and the restaurant are attached and great for guests of the hotel. Overall, I would recommend this hotel for price and quality.

  • Stayed July 2009, travelled with friends
    • Value
    • Location
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Helpful?
Thank nichokr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
So. California
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2009

On a recent 10 day business trip to Chicago I stayed at the James. The staff was amazing, always helpful with packages, directions, restaurant reservations and special requests. Great guys at the door were always there to help. Room service was quick and always very tasty. We ate at the fabulous steak restaurant a couple of times and it was wonderful. Even though I was there for a business trip the hotel would be great for a Chicago getaway. It's just a block and a half away from Michigan Avenue and all it's shopping, plus there's TONS of restaurants within a block to 4 or 5 blocks of this hotel. Easy walk to Navy Pier and other Chicago attractions as well. Rooms were very comfortable, especially the beds and bathroom; clean, modern styling. Kiehl's bath products were great too. My only complaints would be that the bathroom was a little small and the business center is open to the lobby and could get a little loud when trying to work and there were sometimes alot of people just checking their E-mail in there when I was trying to get alot of work done. Great stay though!

  • Stayed June 2009, travelled on business
    • Value
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Helpful?
Thank KristyJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2009

I would definitely stay at this hotel again, and I really think it is a hidden gem. Great location for shopping, sightseeing, great restaurants nearby. Rooms are very nice and modern,and very friendly staff. First trip to Chicago and my 2 daughters and I loved it.

  • Stayed July 2009, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EllaKToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
River Vale, New Jersey
Level 4 Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 July 2009

The James is an amazing hotel. The location is perfect! You can walk to everything. The area is safe and there is a lot going on. There are many restaurants and shopping right at your door. The hotel is trendy and cool. The staff was the best! Very helpful, knowledgeable and accommodating. The James also has a fantastic restaurant on the premisis...best steak!!! Well worth looking into this hotel. It was our first visit to Chicago and we will stay at The James next time too. It's not one of the boring chain hotels. We loved it at The James!!!

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
Thank PTV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ridgewood, New Jersey
Level 4 Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 20 July 2009

First time going to Chicago and we couldn't have been happier with this hotel. Great location off the Mag Mile. Great rooms---clean, spacious, bright. Great service---the conceirge Toni was awesome. Very accomodating to late check out (it's usually 2pm as it is!!!)---that's incredible!!! The restaurant in the hotel David Burke's Primehouse was delicious and had the most incredible steak I have ever eaten. Try the doughnuts---awesome!!! You can't lose staying here. Has an awesome gym!!! I can't wait to go back!!!

  • Stayed July 2009, travelled as a couple
    • Value
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Helpful?
1 Thank Desilu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level 5 Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 July 2009

Friendly and attentive service. Stylish and relaxing lobby/bar/restaurant. State of the art workout facility. Clean comfortable rooms. Perfect location. We will be back.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MoensIowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The James Chicago-Magnificent Mile

Property: The James Chicago-Magnificent Mile
Address: 55 East Ontario, Corner of Rush and Ontario, Chicago, IL 60611-2727
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Romantic Hotel in Chicago
#15 Spa Hotel in Chicago
#26 Business Hotel in Chicago
#29 Luxury Hotel in Chicago
#33 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The James Chicago-Magnificent Mile 4.5*
Number of rooms: 297
Official Description (provided by the hotel):
An urban hub on the Magnificent Mile and one of Chicago's most celebrated boutique hotels, The James Chicago-Magnificent Mile is a sophisticated nod to Windy City culture. It continues to garner buzz and accolades through its casually sophisticated blend of warmly modern design, intuitive service and thoughtful touches such as complimentary Wi-Fi, early check-in and late check-out, local car service and triple-filtered water. Enjoy convenience at your fingertips with The James Hotels Mobile App and in-room tablet powered by KEYPR offering an intuitive way to discover our amenities and services. Experience The James as a culinary destination with signature restaurant, Primehouse - named #1 Steakhouse in Chicago, Primehouse Bar, a perfect spot to enjoy weekly happy hour specials or a full meal, and The Patio, a seasonal alfresco dining spot. Also featured at The James is The Gym, open 24-hours, The Spa by ASHA, 7,000 square feet of flexible meeting and event space, as well as seasonally rotating artwork from local and international artists. ... more   less 
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Also Known As:
James Chicago Hotel Chicago
James Hotel Chicago
Chicago James Hotel

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