My husband and I spent two nights at the Hansen House, $l95 per night plus tax, to great disappointment. The location is excellent, bathrobes were provided, and the room (Architect Quarters) was large. Other than that, the "luxurious' guestrooms were somewhere else and the innkeeper was rude.
This is the first time I have ever written a review to warn others to save their money.
There is no one on-site to check you in you reach your "innkeeper" by telephone. We arrived exactly one hour later than I anticipated after flying in from NY, to find the innkeeper at the other B&B that she runs. When I made the reservation two months earlier, the email did say to call if we were late, but it did not tell us no one would be there if we were. The innkeeper called me AFTER she left the premises, and argued that she had told me to call if we were late: when I protested, she literallh yelled at me to stop, because she would come back to check us in. It was very upsetting to be treated this way and the situation did not improve,
The airconditioning was nonexistent, the windows were dirty, and the bed linens were musty, old, worn and unwashed, including the sheets and blanket. There was no shower, - which was not disclosed - just a bathtub and a hand held spray with no shower curtain and two worn and old bath mats at the sink. There was a one inch square of soap, two tiny plastic gel packs for the shower, and generic shampoo and conditioner in charming glass bottles which someone already had used. The fresh flowers and crystal bedside decanter which the website promised were absent and the mattress had a problem spring in the center.
When we called our off-site innkeeper to request more than two bath towels, she asked if we were "aware" of the two towels in the bathroom so my husband had to explain that we like extra towels for drying our hair! When the hot water ran out after I took my half-bath, I was told she didn't know what to say.
Overall, the "luxurious Deluxe Guestroom" was patently misrepresented. Stay at a Days' Inn, it's cleaner and friendlier.
- Also Known As:
- Hansen House Mansion Guest House Hotel Chicago