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Trump International Hotel & Tower Chicago
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Reviews (2,877)
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1,667 - 1,672 of 2,877 reviews
Reviewed 16 December 2013

Trump Chicago showed me the true meaning of exquisite! I picked Trump Chicago for my birthday destination Dec14/15 and I couldn't have been more impressed! Nothing but top notch service! You feel like royalty! You never want to leave your room! Very close to all the major shopping and restuarants on Michigan Ave. I am booking again soon, just because! When you turn the television on, it has your name on the screen! They recognize you by name when you call the front desk! Television in the mirror in the bathroom! Turn down service, doorbell, and you don't hear anything in the next room. I loved it!! Happy with my Trump umbrella and complimentary slippers! See ya soon Trump Chicago! I was hoping to catch a glimpse of Derrick Rose but no luck this time, maybe next time!! Lol!

  • Stayed: December 2013
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Thank ICare4U1215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 27 December 2013

Dear Guest,

I am very pleased to read you thoroughly enjoyed your birthday experience at Trump International Hotel and Tower Chicago. Thank you for your kind comments and highlighting a few of your favorite amenities. We look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2013

The Trump is a very nice hotel but we tried to watch a DVD and there was no sound. We called and they sent an engineer and he was unable to fix it. We tried to watch another movie the next day and they still were unable to fix the problem. They said they would send someone from IT and they never showed. We went and rented a movie and came back to the room to find out that their DVD player didn't work either. Nice hotel, but if you get a snow storm day like we did and just want to watch a movie, this is not your hotel.

  • Stayed: December 2013
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2  Thank Jcathey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 22 January 2014

Dear Guest,

Thank you for taking time to share your feedback of your recent stay at Trump International Hotel and Tower Chicago. All guest feedback is welcome and appreciated as it allows us the opportunity to improve our services and facilities. I am of course concerned to learn you were left to feel disappointed as a result of the DVD player not working in your room in the midst of the snowy weather. I sincerely apologize for the inconvenience this caused you and would like to assure you we are further investigating these issues. I do hope you will allow us the occasion to welcome your return in the near future and restore your confidence in our hotel.


Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

We had a wonderful experience here for 5 nights. Staff were amazing - remembered our names, etc. Complimentary hot cider and coffee stand in the foyer each night was a welcome treat in the freezing weather. Well located hotel for the magnificent mile shopping and Millenium Park area.

  • Stayed: December 2013, travelled with family
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1  Thank Aust_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 27 December 2013

Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for posting a review of your experience. I am delighted to read you enjoyed your stay and found our team to provide amazing service. We look forward to welcoming you and your family back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

We have stayed many times at the Trump and while the accomodations are still fabulous, the staff service has truly depreciated. When we arrived, no bellmen came out to help us unload our car - although there were 3 of them in the lobby. By the time they did come out, we were done. We got a ticket for our vehicle and off it went without a word. Check in was quick but in the old days, we were escorted to our rooms and then shown how all the toys in the room work. Not so anymore. Our rooms were absolutely gorgeous and very comfortable. No complaints about any of that. Our minibar was never restocked, which was disappointing. All in all, it is still a great place to stay, but doesn't make you feel special anymore.

  • Stayed: December 2013, travelled with family
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1  Thank scarlettscar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 22 January 2014

Dear Guest,

Thank you for taking the time to share your feedback regarding your recent stay at Trump International Hotel and Tower Chicago. While it is very pleasing to read you still enjoyed your accommodations, it is of course with great concern that I have learned your experience was not up to the high standards we have set for ourselves. We strive to ensure our returning guests continually experience and recognize the services and facilities we provide as offering a high level of value, and I would like to apologize if any way we fell short in this respect. Please be assured we pay careful attention to feedback such as yours and have shared your comments with our teams so that you may find improvement in these regards should you return to stay with us. We certainly look forward to welcoming you back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2013

"From the moment you enter the property of Trump Hotel Chicago you begin to feel like royalty". This had been our third visit to Trump Hotel Chicago and even though we already know all the fabulous amenities this hotel has to offer every time is like new again. We visited Chicago to celebrate our wedding anniversary as well as take in a few shows and shopping, and we couldn't had been any happier throughout our visit. With the help of Gwynn in concierge, who I recommend to take care of anything for you, she took care of all transportation around downtown for us as well as made dinner reservations for our 4 night stay. Personally, she also made the arrangements to have 12 Star-Gazer lilies placed in our room prior to our arrival, my wife's favorite. The concierge staff went above and beyond their duties and always makes us feel right at home.
The moment we arrived MT removed our luggage from our vehicle and escorted us into the front of the hotel to be greeted by Paul who properly and quickly checked us into the hotel so that we could begin our trip. I find this to be very helpful that this process operates so smoothly because we don't want to be in the lobby for a long period of time waiting to get up to our room. Once we arrived to our room our luggage was delivered promptly (about 10 min) allowing us to get settled in, fix a cocktail and look at the amazing views outside our deluxe king suite. Once the luggage arrived we quickly settled in for our vacation. Transportation was for us once we left the hotel and away we went to the best shopping and food Chicago has to offer.
We did have a couples massage treatment on the third day which was remarkable and very relaxing. Everyone at Trump SPA knows exactly how to cater to each and ever guest and I certainly recommend this to any guest wanting to experience the wonderful service of complete and total relaxation. We did take advantage of in-room dining for breakfast and dinner a few times and the quality of the food and service is unreal. I would definitely encourage anyone looking for a quick bite or a relaxing breakfast in bed to take advantage of this service. The fitness center is first class and availability to any machine or lifting apparatus is unparalleled to the finest fitness centers in America. Lastly, our exquisite room was kept in order during our stay by the friendly staff that cleans and provides us fresh towels and linens, they do a remarkable job of making ever guest feel at home. As our trip quickly came to an end, with one call a bellman arrived to escort us and our luggage to the lobby of the hotel. MT again was there to place our luggage nicely in our vehicle and away we went. Again, service was very prompt and everyone thanked us for our visit and looked forward to seeing us again.
If you want to be treated with respect and that no other guest matters but you then Trump Hotel Chicago is for you. Please take advantage of all this hotel has to offer you definitely will not be disappointed the least bit. Personally, thank you to all the staff at Trump Hotel Chicago for a job well done, unfortunately we were not able to see the hotel manger during our stay. We look forward to our fourth visit very soon!

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this reviewResponded 27 December 2013

Dear Guest,

I would like to congratulate you on your wedding anniversary and thank you for giving us the honor to be part of your special celebration. It is truly a pleasure to make you feel like "royalty" and I am delighted to read of our team's efforts to ensure your special occasion was relaxing and memorable. Thank you for your kind appraisal of our team members and for sharing a detailed review of your experience with our Trip Advisor community. I certainly look forward to welcoming your next stay with us in the near future and thank you for choosing Trump International Hotel and Tower Chicago.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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