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“Stunning river view”

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Trump International Hotel & Tower Chicago
Ranked #30 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Sao Paulo, SP
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Stunning river view”
Reviewed 19 June 2014 via mobile

I had the pleasure to stay at Trump Tower Chicago for a week, and my experience could not be better. Rooms are huge and service is impecable, every day there's a new pamper such as classical music set to be played at the speaker, pillow menu, fresh fruits or chocolate. There's also a mini kitchen inside the room with complimentary Nespresso. The hotel restaurant is great and with a stunning river view from the terrace and from the rooms. Would definitely come back for a new pampering season!

Stayed June 2014, travelled with friends
Helpful?
Thank Lia_Oliv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 15 August 2014
Dear Guest,

I am delighted to read you felt pampered in your large room and that you enjoyed many of our amenities during your recent stay at Trump International Hotel and Tower Chicago. I was also happy to read your kind appreciation of the views of the river from both Sixteen and your room. Thank you for taking the time to share your feedback. We look forward to welcoming your return in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
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English first
London, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 June 2014

Really impressive looking hotel as you first walk in and the candles in the evening are great; it is in an excellent location too.
However the 'wow factor' for me anyway, went quickly. The rooms aren't as big as you would expect from the pictures on all the booking sites so immediately felt let down! Also there were holes in the bedding which I was surprised at, they didn't offer any compensation when clothing went missing presumably wrapped up in the bed linen, I'm certain the towels weren't changed whilst we were there although can't prove this and the ironing board (first world problems i know, I appreciate I sound like a brat) was awful. It was also impossible to get on to the roof terrace either because they are too busy (even for residents) or there is an event on so it's closed.
The room was bright, the view from the room was fine, you get nice chocolates on arrival, the turndown service was fine with a bottle of water on your first night, staff are just lovely, and you get to tell people that you're staying there; but genuinely feel our money would have gone further elsewhere.

Room Tip: Choosing a spa room will mean you'll be on the same floor or one up from the gym, good if you i...
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  • Stayed June 2014, travelled as a couple
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    • Cleanliness
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Helpful?
5 Thank FloydOnHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 15 August 2014
Dear Guest,

I would like to thank you for taking the time to bring your feedback to our attention. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome constructive comments. It is of course concerning that I have learned housekeeping did not meet your expectations and that you were left to feel disappointed by your stay. I assure you this is not our standard and I welcome you to please contact Julie Bridgeman, Executive Office Manager, at jbridgeman@trumphotels.com so that we may further investigate your experience.

Thank you once again for sharing your comments and also for commending our team. I trust we will have the opportunity to restore your confidence in the near future. I certainly look forward to welcoming you back.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brantford, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 June 2014

We just returned from our 2 night trip to Chicago - fabulous city! Would go again, but won't stay at the Trump again with so many great hotels in the vicinity. We've stayed several times at the Trump Toronto and have been blown away every time by their customer service and attention detail. Trump Toronto has always gone above and beyond and they are our go-to in Toronto. However, at the Trump in Chicago they didn't seem to have the same attention to detail or care. They would not honor our "free upgrade" for joining their loyalty program (despite seeing it in the system). We ended up paying the $50 per night upgrade to look over the river - but it was a side angle and really not worth it. They did kindly check us in early, but we didn't realize until we had unpacked that it was a poorly designed disabled room. Neither my husband or I are disabled - but thought it wasn't a big deal until showering and it was absolutely freezing cold as there was no shower door and the bathroom was large. Not pleasant and quite dangerous as the shower floor was extremely slippery - they should definitely rethink that. Later on that night, we woke to our neighbours chatting and laughing at 3:30 in the morning. They weren't being rowdy, they were being perfectly reasonably from having a late night out - but the sound proofing is terrible and they might as well have been sitting in our room. After a lousy night sleep we moved rooms the next day to the same type of room - which was much better but still disappointed with how the first part of our stay went.

Room Tip: 1) River view isn't worth the $50 a night. 2) Because of poor sound-proofing, ask for a non-adjo...
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Khannah74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 15 August 2014
Dear Guest,

Thank you for sharing your feedback regarding your recent stay at Trump International Hotel and Tower Chicago. While I was pleased to read your past enjoyment of our sister hotel in Toronto, I am of course very concerned to learn of your inconveniences during your stay with us. I welcome you to contact us directly by emailing jbridgeman@trumphotels.com so that we may fully investigate your experience. I assure you that we pay careful attention to feedback such as you have provided and take immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit would not dissuade you from staying with us again if your plans should bring you to Chicago.

We hope to have the opportunity to restore your confidence in Trump International Hotel and Tower Chicago.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
138 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 17 June 2014

I live in the Chicagoland area and this hotel it the bomb. It is very high class and they think of everything! We had a wonderful view of the river from the 25 floor and the service was over the top. My 8 year old daughter was given a "Trumps Kids" hat, coloring book, kid size robe and slippers and a stuffed animal for free. Not to mention the cake and the treat they send up for her birthday, which was last month even. They are wonderful and really do cater to your every need. When they say you get what you pay for, you really do at the Trump.

Room Tip: ask for a river view room they are 2504, 2404, any number that ends in a 4.
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  • Stayed June 2014, travelled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank andrea c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 12 August 2014
Dear Guest,

I am happy to read you and your daughter enjoyed your experience at Trump International Hotel and Tower Chicago. Thank you for your recognition of our team's desire to ensure our guests' needs and expectations are met and exceeded. We look forward to the opportunity to welcome your family back in the near future,

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2014

Stayed again at the Trump in Chicago March of this year.
All I can say about this place is that it is Gold Class all the way. From the bell hops and reception to bar staff, catering, corporate/event services and housekeeping the service is peerless.
Of course it comes with a price tag, but my company has secured a corporate rate which makes the Trump International most affordable.
In the heart of Downtown Chicago, and right behind the fabulous Michigan Avenue, the Trump International is a great place to stay

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Tim K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 12 August 2014
Dear Guest,

Thank you for choosing Trump International Hotel and Tower Chicago and for your appraisal of team's efforts to ensure you receive peerless service. We truly appreciate your loyalty to our hotel and look forward to welcoming you back in the near future.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geldrop, The Netherlands
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 June 2014

Centrally located, at the Chicago river! Close to the shopping district and a lot of fine restaurants, just one or two blocs walk. Friendly staff, from the minute you walk in, till check-out…! We'll be back…!

Room Tip: On the 14th floor you will find the Spa-rooms.
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WimvanderLippe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 12 August 2014
Dear Guest,

Thank you for taking the time to share your feedback of your recent stay at Trump International Hotel and Tower Chicago. I am happy to read our location was convenient and our team ensured you felt welcome and comfortable. We look forward to your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
US
Level 4 Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 June 2014

This is an update to our last trip back two years ago in 2012. Our recent trip to the Trump was wonderful and did not disappoint. This time we had a river view and a slightly larger room. This room included a full-sized refrigerator and more counter space. These are nice touches when traveling with a toddler. The bathroom was great and had a double vanity to accompany the larger space. But, really, it's the small things that make this hotel and our room stand out more so than other hotels. Just little things like the curtains are drawn open and closed with a touch of a button. You can let the hotel staff know when you are ready to have your room serviced by turning on the room ready button at the door. The room service delivers the food garnished with an orchid. The front desk clerk asked if we were in town for anything special and we noted it was our anniversary. That evening we were surprised to find gold-dusted chocolate covered strawberries with a nice congratulatory note attached. My daughter received another Trump stuffed cow animal which she carried with her all over Chicago. And, of course, it's super close to everything.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travels6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrumpHotel, Vice President, Managing Director at Trump International Hotel & Tower Chicago, responded to this review, 12 August 2014
Dear Guest,

I am so pleased to read your family enjoyed your anniversary celebration at Trump International Hotel and Tower Chicago. Your description of your experience is what we strive for every guest to feel and encounter and I am happy to read it contributed to your stay being wonderful. We truly look forward to welcoming your return.

Sincerely,

T. Colm O'Callaghan
Vice President, Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Trump International Hotel & Tower Chicago

Property: Trump International Hotel & Tower Chicago
Address: 401 N. Wabash Avenue, Chicago, IL 60611-3583
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Chicago
#11 Spa Hotel in Chicago
#11 Romantic Hotel in Chicago
#11 Family Hotel in Chicago
#14 Green Hotel in Chicago
#23 Luxury Hotel in Chicago
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Trump International Hotel & Tower Chicago 5*
Number of rooms: 339
Official Description (provided by the hotel):
Poised along the Chicago River at the juncture of the Loop and North Michigan Avenue, Trump International Hotel & Tower® Chicago is downtown’s most enviable address. The Chicago boutique hotel joins a list of landmarks, including the Magnificent Mile, Chicago River and Millennium Park. Soaring 92 stories, the structure of polished stainless steel and iridescent-tinted glass is a showcase of bold style and engaging design. Inside this luxurious hotel, impeccable style and spectacular four star services define the experience. Guests will enjoy a higher level of luxury with unrivalled hospitality and detail-oriented amenities, including personal attaché service. 339 graciously appointed guestrooms and suites await, with custom designed furnishings, floor-to-ceiling windows and fully equipped kitchens. Our signature, Michelin rated restaurant, Sixteen, features elegant, modern-American cuisine, complemented by sweeping lake, river, and city views. For an important occasion, the sophisticated surroundings of the Grand Ballroom or Conference Rooms will offer the perfect venue to make a lasting impression. The 23,000 sq. ft. Spa at Trump features an array of four star services with treatment rooms and spa hotel suites overlooking the Chicago skyline. All within walking distance to the best of downtown Chicago, from the exclusive shops on Michigan Avenue to the historic sites along the Riverwalk. An icon of definitive luxurious style, the Trump Chicago Hotel® brings sophistication and elegance to the heart of Chicagoland. ... more   less 
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Also Known As:
Trump International Hotel And Tower Chicago
Trump International Hotel Chicago
Trump International Chicago

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