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“Would Go Back” 4 of 5 bubbles
Review of Residence Inn Chicago Downtown/River North

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Residence Inn Chicago Downtown/River North
Ranked #57 of 187 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Detroit, Michigan
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Would Go Back”
4 of 5 bubbles Reviewed 30 September 2013

No problem stay. Hotel reception on the second floor. Building shared between Residence Inn and Springhill Suites. Hotel staff top shelf. Great breakfast. Was in a studio room. Full kitchen, though only there for a short stay, but would have been nice if traveling with family. My position is all big city hotels are overpriced, but this was competitive with others in the city, even a bit cheaper in many cases. Location was good. Not to far from most sights. At 2.30 in the afternoon, traffic not to bad and the cab fare to Union Station was under $7. Took the "L" from O'Hare at 6.45 am for $5. Got off at Clark Street station and an ez four block walk to hotel. My ride was about 45 minutes. Associates who took a cab, just let me say they complained about traffic and I was eating breakfast and drinking coffee long before they showed up and it was a whole lot cheaper..

  • Stayed September 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank yellerdog1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 2 October 2013
Thank you very much for the great review! I'm so glad you found your room comfortable and the staff top shelf. Traffic can be unbearable at times here in Chicago, but having easy access to the transit system can make things easy. Thank you again and we hope to see you soon!

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,155 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (267)
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English first
Saint Louis, Missouri
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

This hotel is connected to another hotel which is weird. Our side is the red side which is nice and a little outdated. The breakfast was amazing...if you can find a seat. The rooms we have had are large and spacious...i wish this hotel would have room for 5 people not just 4. the rooms were modern and the beds were super comfy as we remember. The location is almost on the Magnificent mile which is amazing! Less than a 10 minuet walk to every downtown tourist/attraction. I have stayed at other places in Chicago and this is one of the best!!!

  • Stayed November 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kyle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 26 September 2013
Thank you for the 4-Star review! I'm so glad you found your room to be large and spacious. I feel the Residence Inn probably has one of the best complimentary breakfasts out there and it sounds like you may too. It is great to hear you enjoyed your previous two stays with us and it sounds like we'll see you for a third! Thank you again and we'll see you next time!

Sincerely,

Dan Harwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, GA
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

Nice surprise. Right down the road from the Drake, which, a week before our reservation, had similar prices. BUT, our rooms were clean and spacious for 2 people. Pull-out couch for a third would have been a stretch. Really decent free breakfast with eggs and meat every morning. Happy hour monday thru thursday. Good location. Good cab service. Good views - especially of the old man in his underwear across the street, lol. Every single staff person we met looked happy to have us there. Housekeeping was satisfactory, if a little odd. Met a housekeeper in the morning who wanted to know if I needed towels or shampoo - I don't know if she was trying to cut back on some service, or if she was interested in re-outfitting me before the regular service came thru. I will stay hear again.

Room Tip: higher floors have better views and it is easier to catch an elevator during the breakfast rush.
See more room tips
Green Features: Housekeeping replaced towels based on the number of uses. We were originally given 3 towels, but after only 2 were used the next day, only 2 were left - the third towel was taken.
  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank vmpeter08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 26 September 2013
Thank you for the very nice review! Our hotel strives to be the cleanest and friendliest hotel in downtown Chicago. It sounds like you noticed this during your stay. We take great pride in our work and we enjoy assisting each and every one of our guests. Thank you so much for staying with us and we hope you choose us again the next time you visit downtown Chicago!

Dan Harwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 12 September 2013

Positives:
- Excellent location downtown, close to many attractions
- One-bedroom suite was clean, modern, and spacious. Kitchen was well-equipped.
- Front desk staff were friendly and accommodating

Negatives:
- My room on the 10th floor faced a parking garage so there wasn't much of a view.
- Getting to the lobby requires taking an elevator from street level which I found awkward. Then you get on another elevator to get to your room.

Room Tip: Ask for a room on a higher floor for a better view
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  • Stayed September 2013, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank prince81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 26 September 2013
Thank you for the kind review! I'm glad you found your room very clean and comfortable. I'm sorry you did not like the view of your room. Due to high business demand, we are not always able to give guests a view of the city. Thank you again and we hope you visit us again the next time you come to Chicago!

Sincerely,

Dan Harwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Speedway, Indiana
Level Contributor
80 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

I always stay here. It's quite a bit less than some of the "4-star" places, but I think it's better. The rooms always have a great view and come with a kitchen. It's always clean and they have the best pillows. You get a complimentary breakfast in the morning that's actually pretty good. And it's in a great location...close to everything.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bobby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 26 September 2013
Thank you so much for the 5-Star review! Our hotel really is close to everything as we are in the heart of downtown. Thank you agian and we'll see you next time you visit the Downtown Chicago / River North area!

Regards,

Dan Harwood
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, VA
Level Contributor
135 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

This River North spot is close to the river (about 2 blocks) and a few blocks west of Magnificent Mile, in a nice neighborhood. The lobby and dining area are located on the second floor, making for great views of Chicago. If you go all the way up to the top floor, where the pool and the exercise room are, you are treated to full views of Chicago's wonderful skyline. The breakfast buffet is nice and the staff also very attentive, for when things start running out. Rooms nice--having that kitchette is such a plus. We had a one-bedroom suite--the only problem was the temperature--too warm. The front desk sent up a maintenance guy right away to fix that. The one slight downside was the internet service--very slow on the monitors in the lobby. The cool water and lemonade in the lobby in the afternoons a GREAT touch, especially if you've been out walking for some time.

Room Tip: The higher up you are, the better view you'll have, especially if your room is located on the we...
See more room tips
Green Features: They do have notices about if you want to be enviro, you can just place the towels that need replacing on the floor--not all of them. And they change sheets every four days or so, unless requested to earlier, which we applaud.
  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank keut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 11 September 2013
Thank you for staying with us. We are happy to hear your experience with us and Chicago was great. Thank you for the review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, VA
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 8 September 2013

This property offers all of the amenities and high quality that you expect from a Residence Inn:. Pleasant staff, clean and comfortable rooms and very satisfactory breakfast and manager's happy hour. A nice touch in the hotel's lobby is the offering of both chilled water with strawberries and chilled lemonade with strawberries. Very refreshing when coming back into the hotel from the outside, which was in the 90s when were visiting a few weeks ago. Unfortunately, one specific staffer makes these beverages and when she take her day off, the drinks are unavailable. (Management, can you offer this daily?)

The only quirk (in my opinion) I experienced was slight indeed. Unlike other properties, for breakfast, this hotel serves oatmeal with a choice of cinnamon and cranberries but no raisins.

The pool is small but kids seemed to enjoy it. The gym was good as well as the hot tub. As an added bonus, the pool and gym are located on the 27th floor offering great views of the city.

The best feature of this property is its great location downtown near the river, business, shopping, tourist attractions and restaurants.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NoVA_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jon G, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 11 September 2013
Thank you for letting us know about your stay. We can look into doing the daily water when you come off the elevator. We are happy to hear everything else with your stay was great.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Chicago Downtown/River North

Property: Residence Inn Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#27 Green Hotel in Chicago
#27 Business Hotel in Chicago
#28 Family Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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