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“Great Hotel”

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Residence Inn Chicago Downtown/River North
Ranked #59 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Northwest IN
Level 4 Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Great Hotel”
Reviewed 15 May 2014

This is one of our favorite hotels to stay at in Chicago. We live about an hour away but often stay in the city, especially when there are races (marathon, 5K, etc...) going on. Everyone we encounter is always very nice. The breakfast is very good with lots of choices. The decor is pretty and the rooms are nice size. We like the Residence Inn line of hotels for the kitchen. My husband likes to make his own food the night before a race and this allows us to do so. It is located in a nice area with plenty of restaurant choices for his Post-Race meal :)

They often have specials going on that will include the parking, so check that out before you book just the room because parking in Chicago is crazy expensive.

  • Stayed May 2014, travelled with family
    • Value
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Helpful?
Thank Indianatraveler5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 19 May 2014
Thank you so much for staying with us and for the 5-Star review! I am so glad you consider us "your favorite hotel! We hope to see you in October for the Chicago Marathon!

Sincerely,

Dan Harwood
AGM
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1,208 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (281)
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English first
Victoria, Canada
1 review
Reviewed 13 May 2014

We are staying at the Residence Inn for a few days while we are in Chicago to attend a Graduation. I believe that this has been the best hotel experience that I have every had. All of the staff has been wonderful, and Chandra was especially gracious and welcoming - he definitely went over and above to make us feel welcome.

Even Jake, our large dog, had a great stay, although he wishes that the park was a bit closer!

We will certainly stay here again when we next visit Chicago.

  • Stayed May 2014, travelled with family
    • Service
Helpful?
Thank Alison F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 14 May 2014
What an extremely nice review! Thank you so much for the wonderful comments about Chandra and the rest of the team! I will certainly share your words to the rest of the team and let them know we provided "the best hotel experience" for you and your family. This is always a goal at our hotel, so thank you for sharing!

Sincerely,

Dan Harwood
AGM
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Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

We only stayed one night but had a wonderful time. As always all the staff was super polite and cheerful. No one missed an opportunity to say, "Happy Mother's Day". Their breakfast service was exceptional. It was very, very clean, never short any food items, and Ismeta, the woman in charge was even making and serving the waffles in order to keep the system running smoothly. Thank you so much!!

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank Bill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 14 May 2014
Thank you so much for the wonderful review! I truly hope you had a great "Mother''s Day" weekend at our hotel and we truly appreciate the compliments of our staff! Thank you again and we hope to see you again soon!

Sincerely,

Dan Harwood
AGM
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2014

I liked the stay at Residence Inn. The location is great and is very convenient to commute.
The rooms and the room service is appreciable.
I like the Breakfast and the Happy Hours on Mon-Wed. The service staff are friendly and welcoming. Especially on this note, I would like to thank Chandra for showing great hospitality and helped with navigation directions to the nearby places.

Would recommend this to my other colleagues coming on Business purpose.

Room Tip: Lower floors are better in Summer
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Green Features: I like the Breakfast and the Happy Hours on Mon-Wed. The service staff are friendly and welcoming. Especially on this note, I would like to thank Chandra for showing great hospitality and helped with navigation directions to the nearby places.
  • Stayed April 2014, travelled on business
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Helpful?
1 Thank praveen k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 5 May 2014
Thank you very much for the very nice 5-Star review! I am so glad you enjoyed your stay and I really appreciate the nice words you had for Chandra! I will make sure to show this review to the rest of our leadership team so we can acknowledge Chandra's guest service during your stay. Thank you and we hope to have you back soon!

Sincerely,

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brookfield, Wisconsin
Level 5 Contributor
88 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 27 April 2014

Just had our second stay at this hotel and will return. The location is excellent as it is an easy walk to restaurants, shopping, and groceries without the Michigan Ave prices. The studio is tight but very doable for two adults and two kids, especially if you are spending the day out and about. The kitchen is a life saver with kids and helps to make trips to Chicago more affordable. The included breakfast is great and has everything one would like: yogurt and fruit, full eggs and meat, waffles, cereal, etc. there is even fruit to take for the day. We love eating a complimentary big breakfast, taking yogurt, nuts, and fruit with us for an on the go lunch, and then a nice dinner to make things fun and affordable. Poll and hot tub are small but the view from the 27th floor while in then are a great.
The only downs, the sofa beds are not all that comfortable, but little kids do not usually care. Getting enough towels seems to be and issue at both of our stays. The bathroom at this last room and was shower stall room with a glass door that did not close all the way and got the bathroom floor wet. The room we had last visit had a bathtub/shower and worked better for leaks and space wise as well.

Green Features: Wish they had recycling in the room given that they have a kitchen.
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kakyak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 29 April 2014
Thank you so much for this very nice review! I'm glad you enjoyed your stay. I'm sorry you did not get enough towels during your stay. Each room type has a standard set of towels we provide in the room. If you ever require more during the stay, please let us know at check in and we'll put notes on your account so housekeeping will be informed. We want to ensure everything is perfect for your stay and we hope to have you back a third time.

Thank you,

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York Pa
Level 5 Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 22 April 2014

My husband and I go to Chicago twice a year. We have tried almost all of the Marriotts at all price points in the downtown area. This is the one we keep coming back to. The warmth of the staff is the primary attraction. Ismeda welcomes everyone to breakfast like they are family in her home. I am not a morning person but you can't help feeling good about starting the day when breakfast is a warm happy experience. Our only observation is that the hotel is starting to show its age. Some furniture and carpeting looks worn. It is kept very clean but it is time for a spruce up.

The location is great, just a few blocks from the red line and the "mile". There are lots of restaurants close by. We love the larger room with a kitchen if we want a late night snack. We will be back.

Green Features: We always appreciate when a business is attentive to the environment.
  • Stayed April 2014, travelled as a couple
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Helpful?
Thank 144man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 23 April 2014
Thank you so much for the wonderful 5-Star review! I am so glad you enjoyed your stay and truly appreciate your continued loyalty to our property. Thank you again and we look forward to your next stay!

Sincerely,

Dan Harwood
AGM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City
Level 2 Contributor
9 reviews
3 hotel reviews
Reviewed 21 April 2014

My team and I recently stayed at the Residence Inn Chicago for the IEEE conference. The hotel is co-located with a Spring Hill Suites. Overall the hotel was fine, the rooms needed some updating, but it was clean and nice. The staff however, was what set this hotel apart! Shaun Sidebotham at the Front Desk really went above to ensure we had a comfortable stay, and make us feel welcomed. Kenny at the Breakfast service went out of his way to provide us service. My only disappointment was the parking arrangement. I understand parking is run by a separate company, but the communication was completely broken. It made us late for our Trade Show on the last day.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dan H, Manager at Residence Inn Chicago Downtown/River North, responded to this review, 22 April 2014
Thank you so much for the very nice review and thank you even more for the wonderful comments about Sean and Kenny! These two members of our team are true ambassodors of the hotel and strive to give each guest a memorable experience . I'm glad everything was nice for you. I'm sorry for the parking garage issues. We do what we can to ensure communication is at its best between the hotel and garage. If there is any additional information regarding the garage, please let us know so that I can inform the garage GM.

Thank you,

Dan Harwood
AGM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Chicago Downtown/River North

Property: Residence Inn Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Romantic Hotel in Chicago
#27 Business Hotel in Chicago
#28 Family Hotel in Chicago
#28 Green Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Residence Inn Chicago Downtown/River North 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
The newly-renovated Residence Inn Chicago Downtown River North located just north of the Loop, offers pet-friendly suites and convenient perks in the heart of downtown. Our Chicago River North hotel is only minutes from the Magnificent Mile, Navy Pier, Shedd Aquarium and the Museum of Science & Industry. Surrounded by Chicago's best restaurants, every appetite will be satisfied. If you don't feel like dining out, we offer room service from Hub 51 by Lettuce Entertain You, or you can hit the brand new, Holloway's Bar in the lobby. Each suite also has a fully-equipped kitchen with all the cooking necessities. Our newly-renovated suites also have flat-screen HD TVs, free WiFi and 50% more space than traditional hotel rooms featuring brand new mattresses + linens, new carpeting and stylish new pull-out sofas. Take advantage of full-service amenities such as valet/self-parking options, free breakfast, 24-hour gym, or top-floor indoor pool & hot tub with fantastic city views. Enjoy the value of the Residence Inn brand in vibrant downtown Chicago. ... more   less 
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Also Known As:
Residence Inn Chicago Downtown / River North Hotel Chicago
Chicago Residence Inn

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