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“Wouldn't Stay Again”
Review of Inn of Chicago

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Inn of Chicago
Ranked #138 of 188 Hotels in Chicago
Boston, Massachusetts
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Wouldn't Stay Again”
Reviewed 23 November 2013

Where do I begin...my plans to KY got cancelled so I ended up having to cancel that hotel and book a new one in Chicago instead. Thought this would be a great place and it was okay...but I wouldn't come again.

Got in early, couldn't check in. They told me to check back around 3. So I did. Not ready yet. Front desk agent was not friendly, no apology, nothing. An hour later, I was finally able to check in. There's no giftshop in the hotel to be able to buy drinks but you're in downtown Chicago so there's places nearby.

Valet is $52 a night (self parking isn't much better at $48), wifi is 14.95 for 24 hours. Apparently, it's a busy weekend for Chicago but I was only one of many who had to wait an extra hour for their room. People were still waiting.

The only bright spot in the staff I encountered was Vic who worked at valet. He was very friendly and helpful when it was evident the rest of us were becoming annoyed.

Bright Spots:
There's an iHome where you can charge your phone. (The one in my room didn't work....sigh..)
Beds are very comfy.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emcarle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 3 December 2013
Dear emcarle,
Thank you for your review. We regret to learn if the delayed check-in caused any inconvenience during your stay with us. It is great to hear that Vic turned around your frustration and provided you with a delightful experience. We hope to welcome you back and regain your confidence in us.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (244)
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English first
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 November 2013

Having a central location with a great 22nd floor rooftop terrace (a must to enjoy warm summer nights in Chitown!), Inn of Chicago made for a no brainer choice especially if priced at $169/night. The bf is a choice rewards member so we got free wifi in the room.

Conveniently close to everything: Ohio street beach, Walgreens on the corner, 24 hour Dunkin Donuts across the street and Garrett Popcorn two blocks away. (important things we considered when looking for a hotel in Chitown! LOL) Staying in this area also puts you in the thick of things: shopping along Magnificent Mile, Purple Pig (drool!) and famous Portillo's hotdogs are within a 15 min. walking distance.

BUT.

The NOISE. This hotel is within 5 min. drive from a nearby hospital so, you can hear the ambulance drive by 4 - 5x a day! It's ridiculous. Even though we were pretty high up (upgraded to a HUGE corner room with great views of downtown!) the noise was just terrible. Earplugs didn't help.

It was our first time in Chicago so we wanted to be close to everything. But next time, we'll look for a much more quieter location.

Stayed September 2013, travelled as a couple
Helpful?
4 Thank JaniceCsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 3 December 2013
Dear JaniceCsf,
Thank you for your review and choosing to stay at the Inn of Chicago. We are glad you enjoyed our 22nd floor skyline terrace and central downtown location. It disappoints us to read if the noise caused any inconvenience during your stay. Since we are only a few blocks from Northwestern Hospital, there are ambulances that drive past us quite frequently.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Henderson
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 November 2013

Obviously, a great location and safe. The staff was very friendly and helpful, especially Hima at the front desk during check-in. A few issues, it's definitely a 3 star hotel at best. The room was pretty small but the beds were comfortable and clean. No shelf space in the bathroom and it could've used a little cosmetic maintenance "ie" plastic lags visible in the wall. We used maid service only one of the 4 days but she forgot to restock wash cloths for us. A decent value for the negotiated price.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, Ohio, United States
Level Contributor
108 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 4 November 2013

Location is very good for downtown activities. The elevators were very slow. The bar was not open the hours listed and when I asked why they said they only opened if it was busy. Being able to go on the Rooftop was nice and the hotel was quiet. The staff was nice. Hotel could use an update, does not look like the pictures on the website!

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hiashley1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 20 November 2013
Dear hiashley1987,
Thank you for your review. We regret to learn if you were unable to visit our innbar during your stay, but this will be addressed. Please note that our hotel offers two categories of guest rooms: traditional and contemporary, which is featured on our website. We hope to welcome you back again in the future.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 November 2013

This place is located within walking distance of many popular tourist sites in downtown, and is easy to get to. Parking is down the street 1 block, very expensive ($46/24 hours), and a older garage that is not as easy to access as many newer ones. I was disappointed that there was no complimentary wi-fi, but was able to hotspot my phone. The elevators are small, but typical in buildings of the period, but otherwise are fine.Likewise, the room was small, but typical of hotels of that age. The staff was great, and very welcoming. The room was clean, quiet, and a great deal (if you overlook the expensive parking).

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RKThompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 20 November 2013
Dear RKThompson,
Thank you for your review. Please note that we do offer complimentary wireless internet in the lobby level of our hotel. It would be a pleasure to welcome you back again soon!
Be Well,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
South Florida, Florida
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 October 2013

Location here is very good--convenient to shopping, restaurants, ans other downtown attractions. My room was better than some others have experienced--clean, attractive, and reasonable in size. Small bathroom typical of city hotels. Not much to offer here in the way of public gathering spaces or food service. So if your interest is limited to a well-located place to sleep, you'll be fine here. If you are looking for more out of your hotel, look elsewhere.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wj50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 11 November 2013
Dear wj50,
Thank you for your review. We are pleased that you enjoyed our central location in downtown Chicago, however, regret if our accommodations fell short of exceeding expectations. If given another opportunity, we hope to welcome you back again in the future.
Best,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntington Woods, Michigan
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 31 October 2013

I am not a fussy traveler. Just give me a clean, comfortable bed at a reasonable price and I'm set to go. Unfortunately, this hotel could not even give me that. Our party had two rooms and the mattresses were shot in both rooms. We all kept rolling toward the sag in the middle, and no one slept well. I could have overlooked the stinky hallway and the stains in the carpet, and even ignored the obnoxiously loud "music" being played in the elevators, lobby and front entrance (it sounded like a soundtrack from a porno movie) since we didn't spend much time at the hotel.

But if I can't sleep well, my trip suffers. And I can generally sleep ANYWHERE.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jdl50cc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KokuaHospitality, Guest Services at Inn of Chicago, responded to this review, 11 November 2013
Dear jdl50cc,
Thank you for your review. Please be assured that we value everyone one of our guests, and do everything to make sure their stay is as comfortable as possible. It seems we fell short in delivering this basic promise to you, and for that we sincerely apologize. We hope to regain your confidence in us and provide you with a much better bed in the future.
Be Well,
Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Inn of Chicago

Property: Inn of Chicago
Address: 162 East Ohio Street, Chicago, IL 60611-3105 (Formerly Inn of Chicago Magnificent Mile, an Ascend Collection hotel)
Phone Number:
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Suites Airport Transportation
Hotel Style:
Ranked #138 of 188 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Inn of Chicago 3*
Number of rooms: 359
Official Description (provided by the hotel):
Experience the essence of the Windy City, without the high price, at the Inn of Chicago. Just a half-block from the famed Magnificent Mile - where the city's best shopping, dining, and nightlife can be found. We offer a reasonably affordable alternative to the more expensive Chicago boutique hotels. ... more   less 
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Also Known As:
Inn Of Chicago Magnificent Mile, An Ascend Collection Hotel Hotel Chicago
Hotel Chicago Magnificent Mile
Magnificent Mile Hotel Chicago
Inn Chicago Magnificent Mile

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