We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disappointed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Chicago's Essex Inn
Ranked #127 of 187 Hotels in Chicago
New York City, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Disappointed”
2 of 5 bubbles Reviewed 4 June 2011

I stayed at Essex Inn because I was attending a conference taking place at the Hilton next door. I was only attending the conference for one day but I must say when I arrived at this hotel, I almost turned right back around. The only reason that I did not was because it was pre-paid. The pictures on their website make this place look much better than it was. The front of the hotel is no frills at all and the rooms are the same. My room was so small and cramped that I could barely put the ironing board up in it. The restaurant was closed and the continental breakfast they offered was awful! If you want a very basic place to stay, this could be acceptable but I was very disappointed after seeing the pictures and the description online. I would not stay here again.

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Alana33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

1,931 reviews from our community

Traveller rating
    368
    810
    459
    156
    138
See reviews for
489
541
117
297
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (349)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Serbian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 29 May 2011

I stayed at this hotel this my mum and dad who are both in there 50s and my younger brother who is 17 and, we all loved it.
me and my brother shared a room and were supprised that we each had a double bed and not two singles. the beds were very comfy except for the pillows that were a bit hard. the room was quite large and had a huge flat screen tv with all the channels you could ask for. it also came with a mini fridge and coffie and tea making facilities. the bathroom was small but had a seperate room where the sink and mirror were so you could get ready without having to worry about someone needing to use the bathroom. the rooms were cleaned daily and towels also replaced daily. the view from our room was of the hilton opposite and you could see some of the lake. however my pearents room a few doors down had an amazing view of the scears tower.
the hotel did have a swimming pool and gym however we didnt use them as there was so much to see and do in chicago and its all just a short walk from the hotel or a 5 min taxi. The hotel however could do with somemore lifts as we often found ourselves waiting quite a while or that the lift was too full for us to fit. a continental brakfast was also included but it wasn't to our taste, just some muffins and fruit.
the hotel staff were the most helpful i have found in any hotel i have stayed. any question you had they were more than happy to help. I would recomend this hotel to anyone on a budget and staying for a long weekend.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lottie252
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Johannesburg
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 11 May 2011

Amazing, amazing, amazing... super helpful staff, there was free shuttles available which would take you to all the top sightseeing, sights! The room was spacious, clean neat and the view we were given was wonderful. This hotel surprised us considering it is classified as a budget hotel. A must stay!!!

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank angelic046
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland, Ohio, USA
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 April 2011

I took my children to Chicago for three days during their spring break, and they had a great time. We stayed at the Essex Inn and had a wonderful time. Our room was on the fourth floor where the pool was located. My children loved swimming in the pool every night. Our floor was very quite and the staff was very pleasant. We also used the free shuttle to go downtown, and they even can back to pick us up. We was so pleased that we have decided to book a trip back in June.

Room Tip: Book your visit in advance
See more room tips
  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank goodmama3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 23 April 2011

We had to move rooms on morning one and request a full refund on day three. We had massive bed bugs and received over 50 bites from the critters. Staff responded fantastically gave us a full refund n paid for the antiseptic stuff we needed to buy. We found four bed bugs,(one squashed) varying from big to little in our bed....disgusting!

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank xXDominiquePXx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Chicago hotels

Scotland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 14 April 2011

Just back from the Essex Inn.

The location is classed as "the loop", it is at the very bottom of the loop and it is a good 30 minute walk into the city centre proper.

The hotel is starting to look it's age, rooms are a decent standard but the bathrooms could do with a major overhaul. There is no in room safe but there are safe deposit boxes at reception, they are free and are a little more hassle though. There is a large fridge in the room which was good.

Reception staff were fine if a little uninterested at times. Maids and bell hop were all good and very helpful.

The restaurant was shut for refurbishment but the hotel supplied a complementary American breakfast during this time.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Montybroom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elk Rapids, Michigan
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 April 2011

We traveled over spring break. The hotel per night average was $129 and we received great service. The pool is a little cold and the free breakfast isn't much but we took advantage of the free shuttles to attractions. The room was clean, it was quiet, we had a good view, but most of all EVERYONE was helpful, polite and generally interested in making sure we had a positive stay. I would recommend this property to others interested in having a great time.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 5moores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Chicago hotels
Downtown / The Loop
BEST WESTERN Grant Park Hotel
Downtown / The Loop
Travelodge Hotel Downtown Chicago
Downtown / The Loop
The Congress Plaza Hotel and Convention Center
Show Prices
Show Prices
Show Prices
Downtown / The Loop
Hilton Chicago
Hilton Chicago
#98 of 187 in Chicago
4.0 of 5 bubbles 4,795 reviews
Downtown / The Loop
Renaissance Blackstone Chicago Hotel
Downtown / The Loop
Hotel Blake Chicago
Hotel Blake Chicago
#34 of 187 in Chicago
4.0 of 5 bubbles 1,890 reviews
Show Prices
Show Prices
Show Prices

Been to Chicago's Essex Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Chicago's Essex Inn

Property: Chicago's Essex Inn
Address: 800 South Michigan Avenue, Chicago, IL 60605
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #127 of 187 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chicago's Essex Inn 3.5*
Number of rooms: 254
Official Description (provided by the hotel):
Chicago's Essex Inn is a hotel in downtown Chicago on the Michigan Avenue Cultural Mile that combines breathtaking panoramas of Grant Park, the Museum Campus and Lake Michigan with exciting promotional packages that incorporate famed attractions and events in Chicago. From our steel and glass lobby to contemporary rooms with floor-to-ceiling windows, the Essex Inn offers amazing views and amazing value. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Ebookers, Expedia, Odigeo, TripOnline SA, Agoda, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your Chicago's Essex Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Chicago`s Essex Hotel Chicago
Chicagos Essex Hotel
Essex Inn Chicago
Hotel Chicagos Essex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing