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Chicago's Essex Inn
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Reviews (2,089)
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All reviewsgrant parkthe museum campusmichigan avenuesoldier fieldheating systembuckingham fountainwithin walking distancenavy pierindoor poolthe loopwillis towerexercise roomart institutethe beanview of the lakefew blocksthe magnificent mile
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874 - 879 of 2,089 reviews
Reviewed 2 July 2014

Location is close to bus lines/subway and near one of the stop for Hop-on/Hop-off sightseeing bus tours. Room is small but clean. Washroom is also small and there is no hook for your clothes. The pictures on this site show exactly the room/washroom/pool. The pool is indoor and quite big with life guard on duty. There are many machines in the gym to provide a good work out.

WI-FI is extremely slow compared to what i got from other motels. Two internet enabled computers available near the front desk but you have to pay. On-site park is $52 per night and therefore I suggest to find some self parking lots (within 10 minutes) and pay less than half the price.

Room Tip: 4th floor is where the gym and pool is. For some rooms, you can actually see the pool and/or some lounge chairs from your window. It may seem odd, if you are staying in your room with your blinds open and see people sun bathing.
  • Stayed: June 2014, travelled with family
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Thank dtlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Check in staff good. We upgraded to a king suite without seeing the room we had been allocated and were glad we did as if the bathroom had been any smaller we couldn't have used it. We felt that in the bathroom if bath mat was to be used then door had to be closed and then could not be opened which would be dangerous if someone had a fall in there. Decor out of the 70's, linen clean and bed extremely comfortable, very disappointed that on our last night we were left with a fraction of towels that we'd had the previous nights, not even a bath mat left.
We ate in the Restuarant twice, once for dinner and once for breakfast. Food ok, service slow.
Not a place we would usually book but we weren't given the option as this was a hotel recommended by Virgin.

Room Tip: Book a different hotel!
  • Stayed: June 2014, travelled as a couple
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Thank lizcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

this is a great place, i loved the room, very nice, small but with a nice view on the 10th floor, the bed was so confortable and bathroom very nice, we dint go to the pool or gym but they look nice, te restaurant downstairs was a big plus, and one of the best breackfast i ever had, my wife is agree, so everything is great, location, room, food, value until you have to talk to a human, frontdesk was ok, the server at the restaurant was ok- not big deal, the food made us very happy, so we had to check out and i tried to print my boarding pass, the night auditor person was giving me instructions from his chair telling me what to do insted of come to me and assist me like they suppose to do, but what really made me downgrade this review to 3 stars was when my wife asked him for water and he said go to the bathroom and fill this botlle, ARE YOU KIDDING ME?????? and it was her birthday, we called the hotel but anything was done, no gift ot amenities, NOTHING, im not those king of people asking for something free so didnt do anything for my wife and that is not acceptable in the hotel bussines, i work in luxury hotel and i know how things should be done, i wish the manager could read this review and provide more training to the staff because is a shame this place full of potential ruined our stay. it could be easy 5 stars.

Room Tip: high floor is a great view
  • Stayed: June 2014, travelled as a couple
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1  Thank Megatron d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Our eighth annual vacation in Chicago and our seventh stay at the Essex Inn. Why go anywhere else when you are made so very welcome at the Essex?
Nothing is too much trouble and the welcome is always very warm. Our seventh floor room overlooked Grant Park and was extremely comfortable.
The staff are very friendly.
Special thanks to Braulio, Louis the pool guy, and Erica Maloney, Rice and Norma on reception.
Hope to see you again next year.

Room Tip: If you can get a room with a view over Grant Park the view is astounding. Also great firework displays from Navy Pier twice each week.
  • Stayed: June 2014, travelled as a couple
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Thank Tony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Got a very good deal ($100 per night) for this hotel thru priceline and for the rate that I paid I was satisfied. Not sure I would have felt the same if I paid full price. The rooms and bed were comfortable. The bathroom was old and outdated but functional. There was no way to control the room temperature as the hotel controlled everything thru a central system. Our room was a bit chilly for us but not unbearable. The downtown location was perfect - convenient to the L (about 4 blocks) and restaurants and shops.

  • Stayed: June 2014, travelled with family
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Thank Barbara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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