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“Comfortable but forgettable”
Review of Hilton Chicago

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Hilton Chicago
Ranked #103 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed 6 January 2012

I spent three nights here alone for a convention, and while this hotel offers comfortable enough accommodations and a central location on Michigan Avenue close to Millennium Park, there are many other options that I would personally consider first, especially for leisure travel.

The property is old and full of character, which means grand old marble staircases and an impressively ornate ballroom, but also long, dimly-lit corridors and waiting areas that make it seem tired and hard to navigate. Guest rooms are on the small side, and while a valiant effort has been made to keep things fresh, many of the fixtures and furnishings are outdated and in need of renovation. I stayed on an Executive floor, and compared to other concierge levels including those offered by Fairmont, Pan Pacific, or Westin, it was really nothing to write home about, and not worth the additional cost in my opinion. Staff barely recognized or acknowledged that I was a premium guest, and the lounge was closer to the breakfast room at an upscale motel rather than a true executive lobby.

Neither the primary in-house restaurant (more of a pub) or room service were noteworthy either - good enough, but completely forgettable and somewhat overpriced.

My stay was fine for a solo, expense-account business trip, but if I were spending my own money and travelling either as a couple or with my family, I would seriously consider spending just a little more to stay at one of the newer hotels a little further up Michigan Avenue, closer to Navy Pair and the Magnificent Mile.

  • Stayed: October 2011, travelled on business
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2  Thank Snowkarver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest.
Thank you for taking the time to share your comments as it relates to your recent stay. We are pleased to hear your room accommodations were comfortable. The Hilton Chicago is old and full of character just as you mentioned. Many of guests have been known to call us the “Grand old Dame” due to the character and all of the history the hotel is known for. With this being said, I would like to take this opportunity to inform you that we are very excited about our 1st phase of a renovations project that we are currently undergoing which includes restaurant, lounge and some guest room accommodations with new room amenities such as a refrigerator and a microwave that will be placed in the rooms. These exciting changes will bring new and modern rooms and we can’t wait to hear feedback from all of our valued guests such as yourself so we truly hope you will visit us again in the future.
Please except our apologies on your dining experiences as it appears we fell short in meeting your expectations during your visit. Please know your experience does not exemplify the Hilton standards and that we at the Hilton Chicago take it very seriously when we fail to meet our guest expectations.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.

Sincerely,

Damien G. McArdle
Hotel Manager

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4,201 - 4,207 of 5,310 reviews

Reviewed 5 January 2012

Our family of 5 stayed here the week between Christmas and New Year's and had a wonderful experience! We had a two bed room with a pull-out couch on the Executive floor (well worth the extra expense I might add), which was more than enough room for our family. The concierge service and executive lounge amenities really made the difference for us. The hotel was so quiet during our stay, we felt like we had the whole place to ourselves. The staff and service were top-notch as well-especially the housekeeping staff. In addition, our childrenloved the pool and hot tub in the health club! We would definitely stay at this hotel when in Chicago again!

Room Tip: Spend the extra to stay on the executive floor.
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  • Stayed: December 2011, travelled with family
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1  Thank Jodi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,
Thank you for taking time to share your great comments as it relates to your recent stay with us. It was a pleasure to read your comments and to learn of your appreciation with the quality of service you received from our staff and of your room accommodations. We are also delighted to hear the children loved the pool and hot tub! We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our guests.

We are very excited to know we can expect you and your family back and we look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.

Sincerely,

Damien G. McArdle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2012

Stayed here on business and had to share a room with a colleague. But as it turned out, not only did the 'suite' have two double beds, but also two bathrooms, which made everything a lot easier. The room was pretty small, but nicely appointed in citified Hilton style.

Well located, right on Michigan Avenue, (about a 10 minute walk from the train) the lower public areas are pretty impressive, with big marble staircases, et al. The coffee bar (serving Starbucks brew) drew a long line every morning, but that was still a better option than the typical $20 hotel breakfast. I'll NEVER get over paying so much for internet access in full service hotels, and don't stay in such places enough to achieve Gold status so I don't have to. That said, in the category of big city hotel stays, this was a good one.

Room Tip: If you need two beds, see if you can get one of the rooms with two baths as well.
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  • Stayed: March 2011, travelled on business
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Thank PDCE-85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,
Thank you for taking time to share your comments from your recent stay with us. It was a pleasure to read your comments and to learn of your appreciation of your double bed, double bath room accommodations. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our guests.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.

Sincerely,
Damien G. McArdle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2012

Frequent traveler who has stayed at this hotel twice for conventions. Choose to stay for a family trip to Chicago anf was very dissapointed with lack of service from staff and noise from construction/renovations in hotel. Will not stay again at this location when visiting Chicago.

  • Stayed: December 2011, travelled with family
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Thank cubusinesstraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,

Thank you for sharing your comments. Please except our sincerest apologies for the lack of service you experienced as well as the construction noise from the renovation project we are currently undergoing. We at the Hilton Chicago take it very seriously when we fail to meet the expectations of our guests and ask that you please pardon us during this time.
We truly hope you will allow us the opportunity to serve you in the future with the true spirit of hospitality for which Hilton is known.
Sincerely,

Damien G. McArdle
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2012

This expansive, ornate hotel provided a lovely stay for my husband and I over a weekend in early December 2011. The rooms are tasteful, quiet and comfortable, and the staff is efficient and pleasant. Just a few blocks south of Millenium Park and the Art Institute, Hilton Chicago is also close to many of Chicago's architectural treasures, as well as to the train from Midway. Conveniences such as the pharmacy, liquor store and a Trader Joe's are also nearby.

Room Tip: Ask for a view of the city or towards the lake when booking or registering.
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  • Stayed: December 2011, travelled as a couple
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1  Thank kimkfarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,

Thank you for taking time to share you wonderful comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations and found our location convenient to all the surrounding places such as shopping, touring and eating. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our guests.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.

Sincerely,

Damien G. McArdle
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

The check-in attendant was delightful. We were given a room on the 20th floor which is not on the exec level. Rowdy teenagers kept me up all night so I requested a room change and was moved to the exec 25th ( I am Hilton Gold). What a difference! It was so much nicer, it made the inconvenience of moving worth the trip. It looks like all the guestrooms will eventually be brought up to exec level standards. I love having two bath rooms which is an option the Palmer House offers as well. Not a long walk to the Orange line which brings you right to Midway.

Room Tip: Ask for a renovated room
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Stayed: December 2011, travelled as a couple
Thank jermmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,
Thank you for taking time to share your comments. It was a pleasure to receive your comments and to learn of your appreciation with the quality of service you received from our staff. We are delighted to hear you enjoyed your room accommodations on our Executive Level. We have a long and hard earned reputation for guest satisfaction and it is always good to hear that our hotel is meeting and exceeding the expectations of our guests.

We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels is known.

Sincerely,

Damien G. McArdle
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2012

Beautiful hotel. Renovated rooms are very nice. Spacious fitness facility. Spotty service, which isn't all that surprising at a property this huge. I stay here regularly for business. Shop for good rates, which you can get when there is not a huge meeting. I'm a Hilton Gold. Do not get consistent treatment (upgrade, etc.); the Lounge is spacious and staff very nice, but the food options are only average.

  • Stayed: November 2011, travelled on business
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Thank McLean4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doris A, Manager at Hilton Chicago, responded to this reviewResponded 16 January 2012

Dear Valued Guest,

Thank you for taking the time to share your comments as it relates to your recent stay. We are delighted to hear you were pleased with our newly renovated room and the athletic club. Please except our sincerest apologies for any inconsistent service you received from our staff. Please know that your experience does not exemplify the Hilton standards and that we take it very seriously when we fail to meet guest’s expectations.

We truly hope you will allow us any future opportunity to serve you in the true spirit of hospitality for which Hilton is known.

Sincerely,

Damien G. McArdle
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chicago

Address: 720 South Michigan Ave, Chicago, IL 60605-2116
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#63 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range: £85 - £307 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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