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“Beautiful views; lovely rooms”
Review of Hilton Chicago

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Hilton Chicago
Ranked #98 of 188 Hotels in Chicago
GreenLeadersSilver level
Dayton, Ohio
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful views; lovely rooms”
Reviewed 17 July 2014 via mobile

What a beautiful, unforgettable view from the 19th floor! Worth the upgrade. Government rate for military very affordable in Chicago ($155), but parking $50+ a day!!! Ugh. We had a room with the 'older' decor and still found it lovely. Marble sinks, shower, etc, comfy beds and first class hotel. Had a lovely visit.

Stayed July 2014
Helpful?
Thank A W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 23 July 2014
Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of your lovely room accommodations with the beautiful views and comfortable beds. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
Please accept my sincere apology for our added parking charges. Please be assured, we work hard to maintain one of the most competitive pricing for a large downtown area hotel on our products and services.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Charlotte, North Carolina
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2014

My husband and I stayed at this hotel 4 times in the past few months for various reasons. We chose it the first time because it is across the street from Millenium Park and an easy walk to the Museum of Natural History, Planetarium, and Aquarium. But we kept going back to this specific hotel because it was very clean, comfortable, and quiet but it also had an excellent gym (at least 20 aerobic machines and even more nautilus), a beautiful indoor pool with a great outdoor deck, an Irish pub, and a great Starbucks that served all sorts of quick food. The fancier restaurant there did not impress us, but we usually don't eat dinner at hotels anyway. Location was perfect for us. The 4th time we were walking in I literally felt like I was coming home. Thank you Hilton for a magnificent experience!

Room Tip: We asked for high floors every time to avoid the street noise.
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  • Stayed June 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sallyfromcharlotte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 23 July 2014
Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and convenient location. I was delighted to hear you enjoyed your clean, comfortable room accommodations, athletic club, pool and Kitty’s, our Irish pub. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
Thank you for being a loyal guest of the Hilton Chicago and allowing us to provide you with a home away from home feeling.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Flushing, Michigan
1 review
Reviewed 17 July 2014

very impressed with the lobby and all the employees were alot of help. we stayed on one of the executive levels and it was very nice, the complementary appetizers at night were good, only had 2 choices they were good though. my only slight complaint would be for the showers/baths need updated, they felt the same as a $60 a night hotel. other than that everything was great.

  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Andrewcor823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 23 July 2014
Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our nice hotel and with the quality of service you received from our staff. I was pleased to hear you enjoyed our executive level with complimentary appetizers. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
Please accept my sincere apology for your disappointment with your shower/baths. Please allow me to inform you, we recently completed a renovations project on some of our guestrooms with more rooms planned for the near future. These renovations brought new amenities such as in-room safes and refrigerators so we truly hope you will visit us again and come enjoy a newly remodeled room.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, Tennessee
Level Contributor
107 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 July 2014

I was impressed with the Chicago Hilton. My room was recently renovated. The room included new touch screen computer, television and furniture. The bed was very comfortable and the room was very clean. The staff was very professional and courteous. The Wellness Center was excellent with new equipment and great space. I loved the location and my view of the lake. I will return.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Kim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 17 July 2014
Dear Valued Guest,
Thank you for taking the time to share your wonderful comments regarding your recent stay and continuing to choose the Hilton Chicago! It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago, its location and with the quality of service you received from our staff. I was delighted to hear you enjoyed your newly renovated guestroom and enjoyed the view of the lake. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, United States
1 review
Reviewed 15 July 2014

Very expensive for a partially renovated hotel. Had to wait 20 min for desert order in hotel restaurant and the server didn't even check on the order. Coffee/Snack shop was excellent as was the fitness center. Pool was not good for kids because half of it was roped off for lap swimming.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 16 July 2014
Dear Valued Guest,

Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of SNAX, our grab-and-go store and our athletic club.
Please accept my sincere apology for your disappointment with your dining experience. Please be assured, your experience is not the normal high level of service we provide or are known for and that I have spoken to the Director of Restaurants to ensure any necessary re-training takes place.
We appreciate you feedback as it is feedback such as yours that enables us to focus on opportunities for improvements.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 14 July 2014

Extremely friendly staff, especially Angela on the 24th floor. She always greeted me with a smile and a warm, friendly 'Hello'. After a long day of business and meetings, she was pleasant and welcoming. Angela definitely adds to the relaxing atmosphere of the lounge!

The hotel is large, but my experience with the service was on the same par that I would expect from a boutique hotel.

The website advertises transportation from Midway airport at $30 - $35 for a taxi and $26 for the shuttle. I questioned the taxi stand as to the cost and they quoted the same $30 - 35, but then on the drive I mentioned the difference to the taxi driver and wondered aloud why anyone wouldn't support an independent business owner (the taxi driver) for a $4 difference. My fare was $26.85 (I rounded to $27 and tipped on that). Just FYI.

Room Tip: I requested a 'lake view' definitely worth it!!
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DisneyGal2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 16 July 2014
Dear Valued Guest,
Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of the Hilton Chicago and the quality of service you received from our extremely friendly staff especially, Angela. It’s always good to hear we are meeting the expectations our guests come to expect and deserve.
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
64 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 July 2014

This is a fantastic hotel, the history that enshrouds this hotel is amazing. Extremely clean room that was presented to a high standard day in day,out. Loved that it had two bathrooms and toilets. We stayed on one of the executive floors and the view of lake Michigan was amazing. The only down side would be the stressed staff in the executive langue at breakfast, other guests also commented that she was stressed and snapping at guests then they asked for plates or food that had ran out.
The trolley bus stops just out the front. A pleasant walk into downtown Chicago. For such a large property the wait for the lifts was minimal.
I would most defiantly recommend this property and look forward to staying here again next year.

Room Tip: Try for an executive level floor with a view.
See more room tips
Green Features: First hotel that I have encountered that shows a short video in the lift of their environmental practices. Most impressed.
  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael H, Manager at Hilton Chicago, responded to this review, 16 July 2014
Dear Valued Guest,
Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our fantastic, historical hotel. I was delighted to hear you enjoyed your two bathrooms room accommodations, amazing view and that you will definitely stay with us again.
Please accept my sincere apology for the level of service you received from our executive level lounge staff. Please be assured, your experience is not the normal high level of service we provide or are known.
Thank you for noticing our Green features and practices. We are very proud and dedicated to our continual efforts to the Green environment!
We look forward to many more years of serving you in the true spirit of hospitality for which Hilton Hotels are known.

Sincerely,
Michael F. Hooper
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#60 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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