I didn't have an overly negative experience but I didn't have a positive one either. The staff was fine. The main areas of the room were fine. The location was great. But there were a lot of issues in the room.
I requested a room with some light, facing the street, city, I don't care. But I was told there was nothing available. We were in a room facing the other tower in the hotel which made it dark 24/7. It was higher up which was nice but it was also a maze to get to our room. It felt like a coffin and I never knew what time of day it was.
When we first got there, there were 2 towels still hanging on the back of the bathroom door. Also, there were no amenities aside from shampoo, conditioner, hand soap and lotion. Why give us hand soap if there's nowhere to put it? It sat awkwardly on the side of the sink in a spot it couldn't possibly fit in and kept on sliding down and off onto the counter.
I also didn't see a hair dryer anywhere and didn't want to call during the busy morning time to request one so I air dryed it. I found it on the last day in the tiny bathroom to the right of the bed that was NOT the main bathroom hanging on the back of the door. My fault for not calling and asking and possibly being guided to check the back of the door??? But why would you put it in the extra bathroom to begin with? Or why wasn't it put BACK in the main bathroom?
As someone else mentioned, there was nothing extra. No fridge. No paper or pen. No helpful guide as to where the gym was. The TV had only a handful of channels on a tiny TV. The only channel we wanted to watch, NatGeo, had NO SOUND.
And, while I was expecting the paid wifi (will accomodate up to 3 devices for 24 hours from when you purchased), I was NOT expecting to pay for the fitness center?!?! Why!!
The double bed size was definitely on the small side. I've shared double beds before but these beds were very difficult to share. They were also on the soft side. One of the sheets had a huge tear in them.
We came to visit the Field Museum so I stayed here. The next time we visit for the Field Museum, we will stay in a better hotel in a different area and either take a cab or bus or train or drive, I don't care what. Whatever savings I could have had at this hotel was eaten up by the wifi & fitness center!!!
- Official Description (provided by the hotel):
- Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more less
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- Also Known As:
- Hilton Chicago Hotel Chicago
- Hilton Hotel Chicago
- Chicago Hilton Hotel
- Hilton Towers Chicago
- Hilton Chgo Hotel