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“Wow!! Class, Style, History, Elegance!”
5 of 5 bubbles Review of Hilton Chicago

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Hilton Chicago
Ranked #98 of 187 Hotels in Chicago
GreenLeadersSilver level
Webster, New York
Level Contributor
40 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Wow!! Class, Style, History, Elegance!”
Reviewed 30 June 2010

Very impressed with the ambience of this hotel. The entrance off Michigan Ave was stunning. The chandeliers, grand ball room, winding staircase- all magnificent to see. Check in was quick and easy. We stayed on the executive floor - never had to wait more than 30 seconds for an elevator. All staff were quite pleasant and cordial. Especially the afternoon attendent in the executive lounge (didn't catch her name, but she is there every evening except Mondays and Tuesdays)!
Room size was adequate. We had enough space to leave the roll-a-way bed open the entire time. Can't stress enough how comfortable the beds were! Elegant drapes and bedspreads. We had 2 bathrooms - one had a window which opened about 4 inches - nice for ventilation. We could see Buckingham Fountain from our room. Nice flat screen TV. Very quiet stay - we never heard a sound from other rooms or from the hallway.
Since we were on the executive floor (we paid extra for this) we had use of the executive lounge. This was very convenient ! Had continental breakfast every morning - Bagels, mini muffins, cereal, fresh fruit, small pastries, juice and coffee. They also offered afternoon hourdourves - two items each day - proscuitto wrapped around aparagus spears, mini pizzas, crab rangoon, mushroom tarts, as well as bottled water and cans of pop. You could also buy beer there. The view out the windows of the lounge was of Lake Michigan - very nice. There were also cookies at nighttime.
The only complaint I had was that guests from other floors took advantage of the executive lounge. Like I said, I paid extra to stay on the executive floor and didn't appreciate having to wait in line behind a freeloader to toast my bagel, not be able to sit in the lounge because all the tables were taken, or not be able to use the 1 computer in the lounge because someone who did not pay for the convenience was there.

Traveled with 3 teenagers - hotel was within walking distance of Shedd Aquarium, Field Museum, Grant Park, Millenium Park,, Taste of Chicago. We walked down to the river and the magnificent mile - families with younger children may want to consider a taxi or subway. We actually did end up taking a taxi to the Field Museum because it was raining. The bellhop estimated it would cost $7.35 for our family of 5 to get there by taxi - That turned out to be the exact fare - cheaper than the subway, and we stayed dry.

I would definitely stay at this hotel again. Loved the hotel, the city and the people of Chicago!

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KMate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Location
    4.5 of 5 bubbles
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  • Rooms
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  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
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Sherwood, Wisconsin
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 June 2010

I must say, I was a bit nervous after I booked this hotel seeing a mix of positive and negative reviews on Trip Advisor. I got an excellent deal on the Hilton Chicago via Priceline. We are a couple in our late 20's that drove down from Wisconsin, parked at a blue line station, and rode in to the city via the Blue Line with a transfer to the Red Line. The Hilton Chicago is about 2 blocks away from the Harrison Red Line. Was a convenient way to save money on parking by taking the train, and the short walk to the hotel was not bad at all. Upon entering the hotel, we were in awe of the beauty of the first floor. Check-in took about 5 minutes due to their being a long line. We had a great room on the 12th floor with 2 full beds and 2 full bathrooms. As previous reviewers have stated, the beds and linens are very comfortable and clean. Our room was very clean as well. There was a large flat screen TV on the bureau. Plenty of room for 2 adults. Again, gotta love the 2 bathrooms. I would say the only complaint I have was that the rooms were a bit warm and stuffy. Air conditioner seemed to be set at 74 degree's which was a little too warm for our liking. We probably could have called the front desk and had this resolved, but really didn't spend enough time in the room to justify a call (other than sleeping!). On day 3 we ventured into the pool area. We wished we wouldn't have waited until our last day to check this out. After spending time in the pool and hot tub, we sat outside on the attached outdoor patio (this all being on the 8th floor). There are plenty of restaurants within walking distance, or via a short ride on the Red Line. Like I said, I had negative thoughts due to reviews i've read prior to checking into this hotel. It's too bad others have had poor experiences, because we had a great experience! I can't comment much on the restaurants in the hotel. We only stopped at the bar area near the concierge desk for a Starbuck's coffee and pastry. Coffee was reasonably priced, pastries were pricey, but that was expected. If you do wish to use the wireless internet, there is an additional charge for this. We chose not to use this as we both have iPhones. Due to the Priceline savings, we saved about 50% off the price of this hotel. I think even if I did have to pay full price I would have written the same review and would have felt it still being worth full price. It was a great stay, and we'll definitely be back!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JubeeWeinstein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Savannah, Georgia
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 28 June 2010

Stayed at the Hilton for a week for business. Overall the asthetics of the hotel were very nice, but the service for a Hilton I thought was lacking. Concierge service was definitely not up to par, asked for a few suggestions on restaurants and was told everything in the area was good which was very unhelpful. The food for our meeting provided by the hotel was horrendous some of the worst hotel food I have ever had so if you are coming for a meeting I highly advise you to go outside the hotel for food.

  • Stayed June 2010, travelled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
1 review
Reviewed 25 June 2010

The staff at the Chicago Hilton Towers are the best I have ever experienced.
They all were really nice and friendly and went out of their way to make me feel welcome. Everyone went out of their way to be pleasant and provide great service --from the girl at check in to the doorman. The housekeeping staff and the concierge staff were especially excellent. The area is a bit noisy but it always was quiet by about 11:00pm. The hotel itself is old but grand. The rooms are small but comfortable. Hilton beds and pillows are the most comfortable of all the hotels I have stayed in.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PatsAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
1 review
Reviewed 24 June 2010

Our first stay at the hotel was great the kids 5 &10 loved the pool and the view of the city was lovely especially at night. We had a standered room with two full size beds and sofa bed. The second stay we had to ask to change rooms the view was in the horse shoe and it was awful. The room had no sofabed and was smaller but they were nice about switching rooms and getting a complimentry roll up bed for my daughter. The third vist was the worst the room was small and in the lower 15th. floor and the train and construction I had it change but they had to make a big deal bring in management and the 17th floor was too much better but o.k. considering that first room. The worst part of this hotel is it has NO MICROWAVE or fridge.

  • Stayed June 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DMR15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 June 2010

I've been stayed there for 4 nights. it's a wonderful hotel. It's a huge hotel, very friendly staff and great location.
Nice clean room, good proximity to shopping area. Close to the park. Good ambience.

  • Stayed June 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ash76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed 21 June 2010

My wife and I recently returned from a two-night stay at the Hilton Chicago that we successfully bid on through PL. The hotel is situated on the southern end of the South Michigan Avenue corridor opposite Grant Park and in close proximity to the Grant Park South and Millennium parking garages and the Harrison stop on the CTA Red Line. Other L stops and State Street businesses are also within a short walk. We parked at Grant Park South for $28 a day, which is as good a price as you will find in that area of downtown.

We requested and were given a king/ non-smoking room at check-in, and there was no mention of PL other than the standard "you're pre-paid" comment you usually get when using PL or HW. The hotel is 75 years old, so the rooms are perhaps a bit smaller than what you might get in a newer vintage hotel. That said though, we though there was ample room and plenty of storage between the full-sized bureau and closet. The bathroom was also spacious, with a good-sized marble counter, and the shower was more than adequate. We thought the room was clean overall and that the bed was quite comfortable. My only minor complaint about the room was the TV, which while adequate in picture size, was an older "tube" that consumed most of the top of the bureau and was angled away from the bed.

We were busy both days in the city and didn't spend a lot of time in the room or make use of the hotel facilities, so I don't have anything to add there. We thought service was fine overall, but will give special kudos to the hotel for responding quickly to a service request. We had trouble our first morning with a slow tub drain. When we asked maintenance to look into it while we were out during the day, we came back to find the problem resolved and a handwritten note with a dedicated line to call if we had any follow-up concerns, which we did not.

We found the Hilton Chicago to exceed our expectations and would definitely stay here again on a future visit to Chicago.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schmengi9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Chicago

Property: Hilton Chicago
Address: 720 South Michigan Avenue, Chicago, IL 60605-2116
Phone Number:
Region: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Green Hotel in Chicago
#59 Luxury Hotel in Chicago
#68 Family Hotel in Chicago
#76 Business Hotel in Chicago
#84 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Chicago 4*
Number of rooms: 1454
Official Description (provided by the hotel):
Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more   less 
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Also Known As:
Hilton Chicago Hotel Chicago
Hilton Hotel Chicago
Chicago Hilton Hotel
Hilton Towers Chicago
Hilton Chgo Hotel

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