When I booked the Hilton through hotwire, I was skeptical because of it's so-so-reviews(plus I do not consider most Hiltons to be 4 star worthy). I called the hotel the day of my reservation to let them know I would need an earlier check in, and I wanted a larger than standard room with double beds for my friend, and did not mind paying for it when I arrived. The agent was very understanding on the phone and he assured me he would make the arrangements for me.
When I arrived at the front desk, true to the agent's word, there was a room ready for me at 1pm and the concierge told me he had definitely assigned me to a larger room and to call back if I needed something else. The room exceeded my expectations. There were 2 double beds like I had requested, but the best part was that it had two complete marble bathrooms i.e. with a sink, bath tub, and shower, toiletries, and extra towels. The agent also sent housekeeping up to set up a fresh pot of coffee, I guess because I had mentioned that I had a long flight in and a busy day ahead of me. I had not expected that and I was pleasantly surprised.
The decor definitely seemed a little outdated to me, but it did not bother me as much as it would have had it not been for the great service I experienced. On my way to check out, housekeeping saw me from a different hallway and actually wished me a safe journey!! That pretty much summed up how I felt about this Hilton location. They have wonderful employees and that makes it a 4 star hotel to me!!
- Official Description (provided by the hotel):
- Classic meets cool as Hilton Chicago embarks upon a $150 million renovation in celebration of our 85th birthday. The fresh, new vibe inspired by traditional, design rich elements pulls its inspiration from the hotel’s original architecture and intertwines a dynamic and contemporary spin. With the renovation underway, the hotel has already introduced over 400 new guest rooms, 13 new hospitality suites, a new technologically versatile Grab & Go – SNAX and a new restaurant with private dining space and bar – 720 South Bar & Grill. The new contemporary guestrooms have been cultivated with ornamental lacquer finishes, soft leather and rich, bronze wood detailing accented by a cool color palette of velvet and silk textured accents. Guestroom media capabilities include a 37 inch flat screen television, in room touch concierge panel, HCN Navigator computer and wireless and wired internet access. Following a day exploring Chicago, decompress at the largest Chicago hotel athletic club with running track, take a dip in our indoor pool facility or catch some rays on our sundeck during the spring and summer months.Located on Michigan Avenue in the South Loop, the Hilton Chicago is 1.6 miles to McCormick Place, along the Shuttle Route to McCormick Place and the first stop on the returning route from the convention center. Directly across the street from Grant Park and walking distance to Millennium Park, Buckingham Fountain, Shedd Aquarium, Field Museum, Adler Planetarium, Lake Michigan, Buddy Guy’s Legends, South Loop dining and art galleries, Museum of Contemporary Photography, The “Loop” – Chicago’s Financial district, State Street Shopping, Soldier Field as well as two short “L” stops to Chinatown. ... more less
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- Also Known As:
- Hilton Chicago Hotel Chicago
- Hilton Hotel Chicago
- Chicago Hilton Hotel
- Hilton Towers Chicago
- Hilton Chgo Hotel