Went this past weekend, and asked the concierge if there were any museums/fun places my fiancé and I could go to stay out of the snow, saying I wanted to thaw out a bit from being in the snow all morning. He laughed at me and asked us "Where we were from" because the snow was not bad. I am from Indiana, I KNOW what snow is like, we were just hoping to get out of the snow for a little while and thaw out in a museum. He said, well all that is here is two art museums. Not much help there .... Found out there is an aquarium.. WISH I WOULD HAVE KNOWN. Being in the hotel management business myself this treatment was just unacceptable. **especially from a concierge.
The room was also really small, bed looked like someone jumped on it before we even got to the room. I was dissapointed with the lobby being so fantastic, then the room being small.
We also asked at the front where we could go to get snacks and chips, mind you this was around 2am, but I was hungry... Told there was a 7/11 just up the street.. walked for abt 15 mins... No 7/11? Ended up having to take a cab too and from the 7/11 because we couldn't find it.
Overall, the weekend was fun, but next time I go to Chicago I will be staying at a different Marriott. I know Marriott brand service, being apart of it for 5+ yrs... and this was not it.
- Official Description (provided by the hotel):
- We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more less
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- Also Known As:
- Marriott Chicago Downtown Magnificent Mile Hotel Chicago
- Chicago Marriott