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“Low budget motel NASTY SMELLY”

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Chicago Marriott Downtown Magnificent Mile
Ranked #108 of 189 Hotels in Chicago
Kansas City, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Low budget motel NASTY SMELLY”
Reviewed 3 July 2014

The lobby is nice but the rooms are filthy bathroom extremely small smelly tub mold and if you looking for a motel stay here no microwave or refrigerator in room for 20 more dollars u could stay at Hyatt much nicer and free breakfast

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank msgunn5658
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian C, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this review, 4 July 2014
Dear Ms. Gunn,

Thank you for your comments regarding your recent stay. We apologize for any inconveneince caused during your stay. We do appreciate your valued feedback. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. We look forward to wleocming you back again and th eopportunity to Host You Brilliantly.
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2,616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (649)
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Dubuque, Iowa
Level Contributor
184 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 2 July 2014

I recently stayed at this Marriott for one evening on a family trip to Chicago. It was very busy, and I expect that the hotel was near capacity. During check-in, the staff was among the friendliest I've ever experienced. The desk staff noticed I had a 4-year-old in tow, addressed her directly and kindly, disappeared for a minute, and returned with a stuffed bear as well as bag full of kid activities (coloring book, colors, stickers). That put a huge grin on her face (after several hours of travelling), and she would take the bear with her everywhere for the next several days. Service was consistently excellent.

The location is great, within walking distance of most Downtown Chicago attractions, several of which we visited. Good price for the location as well.

The room was of average size, and was a little dated. Popcorn plaster ceiling? Woah. It was clean and comfortable.

Overall, the service really made the experience for us. The price and location was also great. I would recommend the Marriott Magnificent Mile to friends and family.

Room Tip: Request a street-facing room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoshuaClements
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lynchburg
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 July 2014

The location of this Marriott is perfect - close to shopping and restaurants and only a short walk or ride away from the Navy Pier. The staff were exceptional - the bellman, valets and front desk staff went out of their way to give us dining recommendations and directions. However, the rooms were very small - I do not think I could have shared the postage stamp sized bathroom -- very tiny even for 1 person. While the lobby is beautiful, the conference area and rooms were beginning to show the signs of wear and the hallways to the rooms were very dark and narrow -- low lighting and the dark-colored walls made the trip between the elevator and the room kind of depressing. I scored the hotel so high because of their staff and would consider this hotel again because of them - if everyone hadn't been so friendly and welcoming, the overall score would have been lower.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AGTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

The service was fantastic-we felt very cared for. The room was very clean and the desk clerk was very helpful as we wanted a higher quiet floor. The fitness centre was good but there was no whirlpool. The hotel is tired in terms of decor but this made no difference and we had a wonderful time. It would be better if the room wireless was free given that this is a business location; parking is also astronomical. .We would come back and would recommend it. Great restaurants nearby-consider the Purple Pig (lovely and great value), Due pizza, and be sure to go to Buddy Guy's blues bar (all ages there). The river walk is beautiful and steps away.

Room Tip: Ask for a high floor so you do not hear honking
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Green Features: Could be better-I did not see any recycling bins. This would be a good idea.
  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Davidrobin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmella G, Senior Executve Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review, 2 July 2014
Thank you for taking the time to forward your comments following your recent stay. We were delighted to know your stay was enjoyed with customer service levels and hospitlaity at the forefront in making you feel welcome. In additiion, to the hotel being in the midst of the Magnificent Mile surrounded by the finest shopping, restaurants, museums, theatre Chicgao has to offer. Our goal is to make each guests our focus by providing an exemplary experience. We look forward to wlecoming you back again and the opportunity to "Host You Brillianty".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 30 June 2014

Shame on the Marriott for not taking care of this well located and beautiful hotel in the heart of Chicago. We gave a business partner a weekend there along with us and when we saw there room were quite embarrassed! Holes in the carpet, broken drawers, missing finish on the furniture. So sad! The hotel did change the room but even the new one, although much better condition and nicer view was "worn out". The employees are incredibly nice and did acknowledge that the hotel is in need of an update but they are still waiting. As a Platinum member they upgraded us to the hospitality suite which had a few condition issues but was overall much better. I suggest that you check the room before you drop your bags off. Lets hope they improve this property soon or I will not use fr business again.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamateich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

My husband and I booked the Marriott Mag Mile for our anniversary celebration. We arrived just prior to the 4pm check in time and were told there were no more king beds. So, we would have to make do with two double beds. So, from the beginning the trip was off to a disappointing start!

When I arrived in the room, I went to take the bar of soap out of the box and noticed small hairs on it! Gross!!! Thankfully, I brought my own soap!

The rooms are small and poorly furnished. Can't compete with other 3 1/2-4 star hotels in the area. The one positive thing is the location. It is right on Michigan Ave, close to the river.

I also noticed an extra $80 charge on my account. I called for an explanation and was told that it is just a hold and will disappear in a few days. I have stayed at a lot of hotels, and I have never experienced a practice like this.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kris80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carmella G, Senior Executive Assistant at Chicago Marriott Downtown Magnificent Mile, responded to this review, 2 July 2014
Thank you for your comments regarding your recent stay. We apologize for any inconveneince caused during your stay. We do appreciate your valued feedback. We take great pride in ensuring our guest’s satisfaction. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit. You’re a valued guest; everything we do is aimed at providing you with an excellent hotel experience. We look forward to wleocming you back again and th eopportunity to Host You Brilliantly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Chicago hotels

Minneapolis
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 June 2014 via mobile

We split our trip between 2 marriotts in Chicago. This was the second and is certainly more upscale than the first. We had a basic king room but were upgraded to the 42nd floor for a view of the lake. The hotel is well-run, clean, has great Amenities (definitely a great workout facility) and is in a great location. We'd happily stay here again.

Two drawbacks: we traveled with our infant and we prefer suites for extra space but could not get one. The on-site restaurant was not that great. Our server was a bit on the rude side & the wait was quite long for pretty basic meals (he had a steak & I had a salad).

Otherwise we really enjoyed this hotel!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MNsuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chicago Marriott Downtown Magnificent Mile

Property: Chicago Marriott Downtown Magnificent Mile
Address: 540 N Michigan Ave, Chicago, IL 60611-3890
Region: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#66 Luxury Hotel in Chicago
#88 Family Hotel in Chicago
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Chicago Marriott Downtown Magnificent Mile 4*
Number of rooms: 1198
Official Description (provided by the hotel):
We're not your average Michigan Avenue hotel. We're your host to help you experience Chicago to its fullest. Magnificent shopping. Renowned dining. Chicago's top attractions - Navy Pier, American Girl Place, Millennium Park, Theaters and Museums- a walk away. And when you are done exploring, we've got renovated luxury Chicago hotel rooms to relax and recharge. With 90,000 sq. ft. of versatile event space, we are a Chicago luxury hotel that provides a polished setting for productive business engagements, cherished social gatherings, and elegant wedding receptions. When you are with us, forget your standard hotel lobby and discover the M.I Greatroom, where business and pleasure come together in an expansive, comfortable, workable place. Grab a bite at Rush Street Pantry, our new lobby marketplace concept, with Chef-crafted food focusing on fast, fresh, gourmet options. At the Chicago Marriott Downtown Magnificent Mile Hotel, we don't want to just be your place to stay. We want to help you travel brilliantly. ... more   less 
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Also Known As:
Marriott Chicago Downtown Magnificent Mile Hotel Chicago
Chicago Marriott

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