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Reviews (2,922)
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787
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All reviewsgreat locationthe concierge loungemichigan avenuelobby barmagnificent milerenovated roomrush streetnavy pierhigh floorself parkgreat shoppinglarge hotelsmall roomfloor to ceiling windowsbig cityfitness centercity view
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36 - 41 of 2,922 reviews
Reviewed 4 weeks ago

My daughter and I stayed at the Chicago Marriott Downtown Magnificent Mile from June 14th-June 17th. Upon hearing that it was a graduation trip for my daughter, Bentley Chiu the Rooms Controller who actually checked us in, not only assigned us a beautiful room on the 43rd floor with a spectacular view of Michigan ave and the lake, but also sent up a basket of delicious goodies (assorted designer almonds, pecans,nuts and popcorn) for the occasion. The rooms are clean and spacious, the beds are ultra comfortable, and the panoramic floor to ceiling windows are out-of-this world. Although check-in is scheduled for 4:00 p.m., we arrived at around 2:00 p.m. and our room was ready. The gym facilities in this hotel are incredible with every piece of state of the art equipment you could possibly ask for. As for the location, right on the Magnificent Mile within easy walking distance of all points of interest, it doesn't get better than that. The only thing that could have made our stay better was if the Lounge, available for breakfast and cocktail hour in the afternoon to Marriott Elite members, was open on weekends. Unfortunately, since this is a conference hotel, the Lounge is closed Saturday and Sunday. All in all, thank you to the staff for a wonderful stay in a great hotel!

  • Stayed: June 2018, travelled with family
    • Location
    • Rooms
    • Service
Thank scariane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here for business meeting. Check-in on side of busy first floor; loud enough that I had a hard time hearing the host at check-in. Building older but remodeled. Room clean and comfortable, somewhat bland decor, nice big windows with view over city. Bed standard, comfortable. Room temp stayed comfortable. Used the large gym - also has an entire stationary bike room with classes. Did not have meal at hotel. Entry right onto Michigan Ave; great shopping and 15 min walk to Navy Pier. Also appreciated that hotel is two blocks from CTA; took train to and from airport - $3 each way. Tremendous!

Room Tip: Better views the higher you go
  • Stayed: June 2018, travelled on business
    • Service
Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this reviewResponded 4 weeks ago

Dear Mike C,

Thank you for staying at the Chicago Marriott Downtown Magnificent Mile while here for a meeting. We are glad to know you liked our convenient location and were overall pleased with our accommodations. We hope to welcome you again whenever you are back in this area.

Sincerely,
Jake Kazmierski
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel has it all. If you are a Platinum Marriott member, and have come to expect the best, then you will see it at this Marriott property. The Rooms are remodeled and updated, the concierge floor is great, and the gym is first class. This hotel seems like a W! and it is a winner for sure!

  • Stayed: June 2018, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Sam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this reviewResponded 4 weeks ago

Dear Sam B,

As a member of Marriott Rewards, we appreciate your loyalty to our brands, and we are so glad we could welcome you to the Chicago Marriott Downtown Magnificent Mile. Thank you for the wonderful compliments on our hospitality and our attention to detail. We appreciate your business and hope you will come back and stay with us again soon.

Sincerely,
Jake Kazmierski
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

They do a pretty good job considering how busy it is here. Though expected a little better service for a Gold Elite member. I probably would not go back as I know there are better hotel experiences in this price range.
And you know... the mobile check-in provides a very quick check-in, but you miss the welcome speech that can tell you some important information. This hotel is geared for the millennials more than the older tried and true travelers.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank William A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Stayed here for 5 days on a business trip. Room is comfortable and was cleaned well everyday. I ordered room service one night and it was horrible. Luckily there are so many restaurants in walking distance that this wasn’t a problem.

Stayed: June 2018, travelled on business
Thank WeSawIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TeamMarriott, Front Office Manager at Chicago Marriott Downtown Magnificent Mile, responded to this reviewResponded 4 weeks ago

Dear WeSawIt,

Thank you for staying with us at the Chicago Marriott Downtown Magnificent Mile and for sharing your review. We are glad to know you had a pleasant stay with us and liked your clean & well-appointed room, along with our downtown Chicago location. We are sorry about the bad experience you had with our room service and have shared your feedback with our concern department to improve our quality going forward. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
Jake Kazmierski
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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