I am actually writing this review in the hotel lobby on my phone. I have flown across country to attend an important event in Chicago for work. I am exhausted and wanted to check in early. I was happy to hear my room was available. However, the woman at the front desk told me there would be an additional charge to checkaim as the official early check in time hour from now. I politely asked to speak with a manager. As it seemed crazy to pay over $50 to check in an hour earlier. However, she would not budge. So here I am, exhausted and upset, waiting 15 feet from the front desk.....having to wait to check in when I could be getting some rest in my room. I considered paying the fee, however, it seems crazy to do that for only an hour. It still shocks me how inflexible and unfriendly some people in the service industry can be. Unless my stay improves dramatically over the next 24 hours, I will surely never stay at this hotel again on my visits to Chicago.
- Official Description (provided by the hotel):
- Step inside and experience an extraordinary piece of living history during your next visit to downtown Chicago at the Congress Plaza Hotel. This "Landmark of Chicago Hospitality" has delighted business and leisure travelers for over a century. Guests at the Congress Plaza Hotel can explore art institute, millenium park, buckingham fountain, magnificent mile,museum campus all with in walking distance just by stepping outside our front doors. Situated adjacent to Grant Park, our 14-story property is located along Michigan Avenue, providing unlimited access to the city's finest retail stores, the bustling business district and Chicago attractions. ... more less
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- Also Known As:
- Congress Plaza Chicago
- Hotel Congress Plaza
- Congress Hotel Chicago
- Congress Plaza Hotel Chicago