This was our first stay with the Hilton Embassy Suites on N. State Street in downtown Chicago, and there are two sides to this hotel...
First of all - Hilton did everything right. The hotel is in a great location...the hotel is clean and the employees are friendly. We requested a quiet room on an upper floor, and that's exactly what the hotel delivered - it was all great. (The room, by the way, was HUGE. We loved that...)
The problem with the hotel? Laughing! The GUESTS. This atrium-style hotel is designed so that guests tend to "hang out" on the atrium-level floor, whether it be to enjoy the unusual, viewable pool (viewable from the public areas), the free breakfast, or the free drinks and snacks at the manager's reception, etc. etc.. The problem is that guests all arrive for breakfast at the same time, making for a half hour wait for the buffet line. And I suppose its the casual environment of the place, but a LOT of the guests show up for breakfast in their pajamas. Really??!! That was just so ODD to witness. And the long breakfast lines were frustrating. Also - the free drinks at the manager's reception made for a lot of drunken guests. LOUD...drunken guests - the kind who spill drinks, eat a pile of free food and then leave all their leftovers on the tables (and on the floor). And the parents, while drinking, tend to let their kids run wild. The pool was mayhem, at night, and the public TV's and computers were overrun with loud, cheering adults and kids, which made for EXTREMELY loud public areas. Seriously - the guests scared us away, forcing us to return to the quiet of our upper-floor room. If you stayed in a lower level room, during these peak party hours? Good luck on having a quiet thought, even in the security of your room. And I felt so sorry for the employees - many of the adult guests were drinking too much, and behaving like pigs...and every time they spilled something they would seek out an employee to clean up their mess. The employees handled it professionally, however - they must be accustomed to it.
So...I suppose if you enjoy the "party scene" or the "pajama scene" in the public areas - combined with the quality service of the hotel employees - then this hotel is for you. (Did I mention the great hotel location? It is, indeed, great.) But if you prefer a more refined, professional environment, and "adult" behavior from the adult guests, it might be best too look elsewhere. We're torn - we loved what we paid for - the location, the room and the staff - but we were totally bummed by the environment created by the type of guests who were occupying the same space.
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- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites