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“Business trip”

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Embassy Suites by Hilton Chicago Downtown
Ranked #85 of 189 Hotels in Chicago
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
107 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Business trip”
Reviewed 8 July 2014 via mobile

Hotel is what you'd expect for an Embassy Suites. Room was fine other than a spider in my sink.
A lot of families in the hotel, which made it a bit noisy early AM when breakfast started. Also, pretty crowded for the breakfast hour, but staff handles really well. Not bad, but can likely do better for business in Chicago.
Great value however if traveling with the family.

Stayed July 2014
Helpful?
Thank mtomko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 13 July 2014
Thank you so much for taking the time to review our hotel! We are glad to see you and enjoyed our location and our amenities. We hope to see you on your future business trips to Chicago!

Safe travels!
Ana Cisneros
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (393)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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English first
Valparaiso, Indiana
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014

I stayed July 5th so I realize it was crowded and the price was jacked up but with parking and tax this "micro suite" cost $300 , not worth the $, one complaint was the vending machines where not refilled and the ice maker was broken on our level, you can venture down to the lobby but this was inconvienent, also my biggest complaint was that some guests where inconsiderate - throwing old food , pizza boxes right in the hall, shame on them but housekeeping needs to pick up after these slobs as some areas in the hotel smelled like a dumpster. If you can book this hotel on a weeknight for a good price go for it but having stayed before in the $150 range - pre tax, and finding it worth the price I can't recommend it currently as this last visit was just too expensive and disappointing.

Room Tip: Book on a weekday , not enough staff for a good weekend experience.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank emperic24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 8 July 2014
Thanks for taking the time to review our property! Your review indicates that you had a number of areas in which we failed to meet your expectations for which I sincerely apologize. I have forwarded your comments to our security department who certain to take the corrective steps needed to improve their areas. We hope to gain a chance to redeem our self and offer you a memorable stay!

Warmest regards,
Ana Cisneros
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grosse Pointe Woods, Mi., United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 July 2014

Hotel was mostly a good value and conveniently located to shopping, attractions, restaurants and public transportation. Free breakfast is nice but get there early or be prepared to stand in long lines. Parking is available but expensive. At night street noise can be very loud but probably not much the hotel can do about it, the noise goes with the location.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Roger U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 8 July 2014
Good afternoon Roger,

Thanks for taking the time out of your busy schedule to review our property. We are glad you enjoyed Chicago and our property! Please know that we value your business and we hope to see you in the near future.

Safe travels!
Ana Cisneros
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis, United States
1 review
Reviewed 6 July 2014

This hotel has a great location, just a couple of blocks from Michigan Avenue. The staff was very friendly and helpful with all of our questions. The breakfast was great! The chef at the omelet station cooked orders at an amazing pace with a smile on his face each morning. Great experience!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Cindy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 8 July 2014
Good afternoon Cindy,

Thank you for the kind words! We are glad that you enjoyed your stay at our property. Michael, our omelette chef is one of our most valued employees! We are glad to see that he help start of your day with a smile. We hope to be your host again in the near future.

Warmest regards,
Ana Cisneros
Front Office Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tomahawk, Wisconsin
Level Contributor
78 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 July 2014

The location is great, the staff friendly and the property has been renovated in the recent past. It was crowded with tourists with kids, but for the most part it's a good option for business, or obviously families.

The rooms are typical ES, spacious and comfortable. There is a far amount of street noise even on the higher floors, but housekeeping leaves earplugs in case you need them. And the AC blows nice and cool, enough to sleep at night with the giant comforter hotels feel is necessary now in all seasons.

Breakfast was good, but the morning I slept in it was a bit of a freak show. My advice is get up early. One evening there had to be 50 people in line before the manager's reception opened, so it was off to an outside venue!

Overall, a great choice in the downtown area.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 8 July 2014
Ken,

Thank you for taking the time to write such a detailed review on our property and services. We greatly appreciate each and every comment our guest can provide. We are glad to see that we met your expectations on most regards. We hope to see you in the near future.

Warmest regards,
Ana Cisneros
Front Office Supervsior
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbana, Illinois
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 July 2014

We have stayed at this Embassy suites for the last 10 years. I take a girls trip every winter and this location is perfect. Weather permitting, we walk to where we want to go. Plenty of places to eat and have cocktails in this area. The hotel itself is very nice. Clean and a friendly staff. We love the free breakfast and evening happy hour. We enjoying sitting in the atrium as well.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SherriV2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 4 July 2014
Thank you so much for the wonderful review! We appreciate your loyalty for all the years. We hope to see you and your girls next winter!

Regards,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2014 via mobile

Went on the May 16th weekend.Great location and close to downtown.One block from Hope street to go to Eatily place.Need to visit there again . Great place to eat.Hotel is very clean and staff is very friendly.

Stayed May 2014, travelled with family
Helpful?
1 Thank Suzanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this review, 30 June 2014
Thank you so much for taking the time out of your busy schedule to write a wonderful review! We are glad to be your host during your birthday getaway. We appreciate your business and hope to be your host again.

Warmest regards,
Ana Cisneros
Front Office Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Chicago Downtown

Property: Embassy Suites by Hilton Chicago Downtown
Address: 600 North State Street, Chicago, IL 60654-3853
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Business Hotel in Chicago
#57 Family Hotel in Chicago
#66 Romantic Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites

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