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“good location”

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Embassy Suites by Hilton Chicago Downtown
Ranked #83 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 20 August 2014

we stayed for a couple of nights in a city view suite. the hotel is very handily placed within walking distance to a lot of places and just down the street from a free tram service which will take you to navy pier. our room was comfortable though we found the lounge area not as comfortable as the hyatt place room we stopped in a couple of days before, but the bed was very comfy. we found the front desk and porters were very helpful, and the concierge guys were excellent. we did get down late for the free breakfast on the first morning but the chef rustled us up an omelette which was nice. we didn't go to the evening happy hour as there were always big queues.
in summary it is a decent hotel in a good location, with very good staff

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank neil h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranka R, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 24 August 2014

Thank you for taking the time and sharing your feedback with us. . I am so happy that most of our staff provided great customer service to you and your family. It's great to hear that you enjoyed our location in the downtown area as we are within the walking distance from most city attractions. We hope next time you come by the windy city you will choose our property once again!

Sincerely, Ranka R

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1,232 - 1,238 of 2,478 reviews

Reviewed 19 August 2014

We stayed at the Embassy Suites hotel in Chicago Aug 15-18, 2014.

Overall we were all impressed and would highly recommend.

Pros

1. Location - Downtown, close to shopping, river, restaurants, and bars.
2. Clean - Very clean rooms.
3. Extra's - All inclusive breakfast, WiFi, and after hours vending machine access with 50 credits.
4. Happy Hour - 4 finger scotches, 5 finger wine. This might be an american thing but as a Canadian it is amazing.
5. Price - Not bad for Chicago.

Cons
6. Parking - Expensive. $70 for valet per night vs $40 per night next door.
7. Food - Average at best. One night during happy hour they served animal crackers.
8. Security - Rude.

Room Tip: Ask for the extras.
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  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank TorontoTravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranka R, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 26 August 2014

Thank you so much for providing us with such a great feedback.We truly understand the value of guest feedback. We look forward to welcoming you back to Chicago soon.

Sincerely, Ranka

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Reviewed 19 August 2014

The location of this hotel is unbeatable. There's a generalised problem with loud cars and motorcycles in Chicago so make sure you have a high floor room or not to N. State. Service in general was just OK. Bellmans are very helpful. Cleanliness in not their forte. Every day I had to ask for more and clean towels. The included free breakfast is a mess due to many people trying to eat and no personnel helping. Internet sped was truly bad. We've stayed at better properties. But once again, location is great.

Room Tip: Upper floors or not to N. State because of night noise due to cars, sirens (nearby Hospital) and lou...
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank rrwmex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranka R, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 26 August 2014

We appreciate you taking the time to send us feedback regarding your recent visit to our hotel. We are sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel and we are always looking for ways to improve our customer experience. We hope you will give us a second chance in the not too distant future.

Regards, Ranka

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Reviewed 18 August 2014

I was beyond pleased with both the hotel and location. Breakfast was better than expected and rooms are very clean, quite and comfortable. The location was very handy to the L and Navy Pier Trolley. The staff was friendly and answered questions and gave good recommendations. I will stay there again and again.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranka R, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 19 August 2014

Thank you so much for your wonderful comments. We are extremely happy to hear that you truly enjoyed your recent stay with us in Chicago. Thank you for complimenting our staff we appreciate it very much.

Sincerely.
Ranka R

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Reviewed 18 August 2014

This hotel is a great value in the heart of downtown Chicago. We early but they went out of their way to find a nice room for us for an early check in. Breakfast saved us at least $40 dollars and was well-prepared with vast offerings. Would recommend it for either business or family visit to Chicago.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Maryanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ranka R, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 19 August 2014

We are delighted you enjoyed your stay with us and thank you for the feedback. We are always willing to find the perfect room for every single guest. We look forward to seeing you again very soon.

Thank you,
Ranka R

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Reviewed 18 August 2014

1 mile walk from Union Station and it is 3 blocks from Michigan Ave. Fee shuttle to Navy Pier was great. Marissa at the front desk is amazing! She goes out of her way to make sure your stay is perfect! Rooms were nice and clean and the city view was cool but noisy, which is to be expected right in the heart of downtown. Nice pool, hot tub and gym area. The welcome reception in the evening is fantastic as well as the cook to order and buffet complimentary breakfast!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 19 August 2014

Thank you so much for your kind words about Marrisa! She is one of our most valuabled employees! You can rest assured she will be properly recognized for her hard work. We hope you'll visit us again in the not to distant future to enjoy both Chicago and our wonderful hotel!

Warmest regards,
Ana Cisneros

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Reviewed 16 August 2014

We had a great time. The staff was professional and helpful. The facility was clean and well maintained. The location was perfect if you want to experience Chicago. We would definitely stay here again.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ana C, Front Office Supervisor at Embassy Suites by Hilton Chicago Downtown, responded to this reviewResponded 18 August 2014

Thank you! We are glad to see we helped accommodate during your visit in Chicago. We hope next time you come by the windy city you will choose our property once again!

Warmest regards,
Ana Cisneros

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Embassy Suites by Hilton Chicago Downtown

Address: 600 North State Street, Chicago, IL 60654-3853
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#50 Family Hotel in Chicago
#50 Business Hotel in Chicago
#66 Romantic Hotel in Chicago
Price Range: £77 - £246 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago Downtown 3.5*
Number of rooms: 358
Reservation Options:
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Also Known As:
Downtown Chicago Hotel
Embassy Suites Chicago
Chicago Embassy Suites

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