For Embassy Suites, this is a good one! Can't beat the location. Their breakfast buffet was generous, wide variety of food offerings for all dietary needs, staff was very attentive in busing up after diners and cleaning the tables; the manager's evening reception is also very generous, pretty much a full bar. The rooms are very decent, and ours had a nice street view with State Street which is lovely with small boutiques, and not much traffic.This location also made it very convenient to catch the bus, or the L Train, and walking distance to many, many great restaurants. Cabs are easy to get if you need one.
My only complaint: housekeeping with the rooms was not good. One of the days we could tell it was barely cleaned, no replenishing of towels although when I called, they brought some right away. And for some odd reason the shower liner was off the hooks and we had to re-hook the liner so to take a shower. The next day, our room hasn't been cleaned even though we were gone most of the day. I had to call twice before housekeeping showed up, but I had to again ask her to bring us fresh towels. Our commode wasn't working properly. I complained, they fixed the constant tank fill up issue but they created a new problem: the handle would not pop up when you flush so the water would keep running in the commode until we popped up the handle manually. I told them all this when I checked out, and we did get a follow up call. But it made our stay a little less pleasant.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Priceline, TravelUp, Hilton Hotels Direct, Hotels.com, Odigeo and Southall Travel so you can book your Embassy Suites by Hilton Chicago Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Downtown Chicago Hotel
- Embassy Suites Chicago
- Chicago Embassy Suites