This has been a really disappointing stay. I've stayed here for the last 4 years in a row, and opted to stay here for a large conference. Practically the whole of Chicago is booked, and I made sure to book very early in the year - at least 6 months ago.
At $227 plus taxes etc, it was not cheap anyway. I had paid a higher tier which should have equated to a lower floor & "fresher" room. I actually called the hotel myself before booking and the day before I was due arrive to ensure they understood my request.
I get to the hotel around 5 pm and check in. I'm given my keycard and directed to the elevator - no offer of a bellhop, and I just want to get to my room, only to find I'm given a room right next to the elevator (despite request for a quiet room). So I schlepp back down with my 2 cases to request a change to something more suitable.
The person at the desk was rather put out, eventually gave me a room on a much higher floor than I had paid for. I STILL had to take up my own luggage - no offer to help (BTW, I'm female and a visible minority)
I get to the room and try to get use their wifi - and can't connect easily! I call the wifi customer service and manage to get on 30 mins later - not happened to me in that before and not for years.
The chiller was not working - had to get it replaced
The room temp was not easily regulated
Lukewarm water in shower - yuk! No temp controls
Clogged drain in bathtub
There's more, but you get the idea.
There is a lot of renovation work going on around the hotel and all the rooms were supposedly renovated - cheaply! The bathtub was just repainted, with old, flaked & tired looking trim.
I did bring these concerns to the attention of the front desk - they were not interested in making things right, and they had 4 days to do it.
Luckily, there are a number of really good hotels in the area - Renaissance, Intercontinental, Hyatt, Hotel Monaco, so I have lots of choices for next year.
I will NOT be staying in this hotel again. There was no effort to solve the issue now, as it happened - an offer for "better treatment" next time is not good enough.
If you have to stay there, be very careful of your expectations - and what you pay for your room. I left feeling shabbily treated. They do not deserve my custom.
- Official Description (provided by the hotel):
- The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more less
- Reservation Options:
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- Also Known As:
- 71 Hotel Chicago
- Hotel 71 Chicago