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“Wyndham Grand Chicago Riverfront”

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Wyndham Grand Chicago Riverfront
Ranked #64 of 189 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
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4,617 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Chicago, Illinois
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 July 2014

My gf and I were in Chicago this weekend and had booked our stay at this hotel after looking through many hotels. After reading reviews and seeing the fair price we were excited to stay at this location. Upon arrival we were told they were completely out of rooms for us to stay in. This was disappointing because I had booked a week earlier. In turn we were given credit at another hotel a few blocks away to stay at. Anthony the manager at the time did a good job of booking us quickly at another hotel, but I was still not happy staying at a different hotel then we had planned and wanted to stay at. A large chain like Wyndham should have these types of things in order. Things like this make me think to stay away from the chain.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Trevor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobHolland-GM, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this review, 23 July 2014
Dear Trevor O-
I am terribly sorry that we were overbooked during your stay and understand that you would be frustrated with moving locations. We appreciate your understanding and hope that you would stay with us again in the future. I assure you this isn't a regular occurrence and we genuinely take great steps to avoid inconveniencing our valued guests.

Best-
Juli Colon,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 20 July 2014

What a great location. You are steps from restaurants and coffee shops. A block or two from the Mag mile and within four blocks of the L stations. The rooms are very large for a downtown big city location. Large closet with a safe, a fridge and Coffee maker with the coffee being replenished each day we had housekeeping in to make up the room. Free WiFi worked very well for us. Check in/check out was quick and the bellman was happy to store our luggage for the day when we checked out. We chose very well and can't wait to return. I will recommend the Wyndham to everyone.

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank CalCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobHolland-GM, Public Relations Manager at Wyndham Grand Chicago Riverfront, responded to this review, 23 July 2014
Dear CalCanuck-
Thank you so much for your wonderful feedback. We thank you for choosing to stay with us and are so happy to hear that you would recommend us as well. We look forward to seeing you again very soon!

Best,
Juli Colon,
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
64 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 July 2014 via mobile

There is not a better location in Chicago. The concierge service was exemplary the little attached restaurant has tasty food and they opened all our wine bottles for our room. Great bedding and renovated rooms. Loved it and very affordable.

Stayed July 2014, travelled with friends
Helpful?
Thank colleen1234_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobHolland-GM, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this review, 23 July 2014
Dear Colleen1234_11-

Thank you so much for your kind words and feedback! We are so glad you enjoyed your time here with us and hope to see you return again very soon!

Best,
Juli Colon
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Grand Chicago Riverfront

Property: Wyndham Grand Chicago Riverfront
Address: 71 East Upper Wacker Drive, Chicago, IL 60601-3755
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Chicago
#29 Romantic Hotel in Chicago
#29 Green Hotel in Chicago
#38 Family Hotel in Chicago
#39 Luxury Hotel in Chicago
#66 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Wyndham Grand Chicago Riverfront 4*
Number of rooms: 334
Official Description (provided by the hotel):
The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more   less 
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Also Known As:
71 Hotel Chicago
Hotel 71 Chicago

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