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“Great Location”

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Wyndham Grand Chicago Riverfront
Ranked #66 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Reviewed 26 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Lisa C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 7 November 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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3,021 - 3,027 of 4,852 reviews

Reviewed 26 July 2014

Check in was very fast and except for trying to sell us an upgrade, not much else was said. So much for friendliness and customer service. Although I should add that some members of the staff were kind. But not the gentleman who checked us in. Can happen !
Room was very large and also the bathroom was larger than usual. Except for the 2 doubles the room also has a (very uncomfortable) couch, a writing desk, a small closet with safe, a small fridge and a dresser. Wifi in the room is free and the connection was fairly good.
We stayed 5 nights and after the 3rd night I not only had to ask to change the bed linen, but also to replenish the bathroom amenities. We didn't have a notepad nor a pencil on the desk and even though I asked for one, it never came.
Insulation between rooms was good. But going out of your room, you really had to bang the door hard to have it shut. When being inside the room, you could close the door normally.
The location of the hotel is of course excellent.
Would I return to this hotel ? Maybe, depending on the room rate. Would I recommend it ? Yes, for the location in town.

Room Tip: Away from the elevator
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank dezdemona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 3 November 2014

Dear dezdemona-
Thank you so much for letting us know how much you enjoyed your stay! We thank you for choosing the Wyndham Grand Chicago Riverfront and look forward to seeing you again very soon.

Regards,
Juli Colon
Director of Rooms

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2014

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank MrsSan
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 3 November 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 25 July 2014

My guest and I stayed at this hotel July 4th weekend. I had a bridal Suite (aka, Premier Suite) I thoroughly enjoyed my stay at this hotel ( I am also a travel agent) for my wedding. The suite has a round table for 2 people. A pull out couch with 2 chairs. A wet bar with a fridge, sink and Keurig. It also has a powder room off the living room. A closet in the hallway with a rain shower and huge soaker tub (which i gladly used for a nice bubble bath the day of my wedding) and a nice big King size bed (only wish it had more natural light for pictures) The front desk was very accommodating in my needs as well as my guest. Even though i didn't meet Kendall (Catering Sales Manager), she was easy to get a hold of. My wedding in the Penthouse was everything I dreamed of and more.

I would highly recommend this hotel for anyone visiting to Chicago (as it is my hometown) in a great location with great Chicago River views. Also, recommend this venue to any brides-to be (Batman movie was filmed in the Penthouse formerly Hotel 71).

Thank you

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank reneett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 3 November 2014

Dear Reneett-
Thank you so much for your wonderful review! We are thrilled that you choose us for your wedding suite and a huge congratulations to you! We are very pleased that you were happy with your accommodations and we thank you so much for staying with us. We look forward to welcoming you back very soon.

Regards-
Juli Colon
Director of Rooms

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Reviewed 24 July 2014

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Roger B
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 3 November 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 24 July 2014


We were overbooked first night, shipped across town at 1am!

Simply thrust $20 and bundled into taxi with no assistance. The substitute hotel tried to charge us for that one night!

On return we did not get the room we booked, the "upgrade" was not the type of room we had booked.

No apology, no compensation. This level of disregard to customers is unaccetable.

Clearly the hotel has a problem with communication.

Sink and bath plugs do not work. A complaint fell on deaf ears. These are vital for contact lens wearers.

I expect a room for two people to have supplies for two, not one shower gel, one mouthwash etc. It took 3 requests to acquire those simple items Except we never got tea items replaced!

It feels like because you are not a corporate clients you can be treated like low life.

On checking in two others in front were also being given the run around and one more on check out.

NOT recommended

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank carrotmuseum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Juli C, Guest Relations Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 3 November 2014

Dear carrotmuseum,
Thank you so much for your review, we appreciate your thoughts and feedback. I apologize that you felt neglected during your stay and assure you your comments will be discussed and addressed.

Best,
Juli Colon
Director of Rooms

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Reviewed 23 July 2014

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Brian L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Juli C, Manager at Wyndham Grand Chicago Riverfront, responded to this reviewResponded 10 September 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Wyndham Grand Chicago Riverfront

Address: 71 E. Wacker dr, Chicago, IL 60601
Phone Number:
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Chicago
#29 Green Hotel in Chicago
#29 Romantic Hotel in Chicago
#38 Family Hotel in Chicago
#39 Luxury Hotel in Chicago
#66 Business Hotel in Chicago
Price Range: £101 - £371 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Wyndham Grand Chicago Riverfront 4*
Number of rooms: 334
Official Description (provided by the hotel):
The Wyndham Grand Chicago Riverfront boasts an unrivaled location in the heart of the city--where the Chicago River and North Michigan Avenue meet. Freshly renovated, the hotel updated guest rooms, 24-hour complimentary fitness and business centers, and Hoyt's Chicago-an in-house restaurant located on the lobby level of the hotel. This all-day dining venue features culinary delights inspired by Midwestern tastes and locally grown produce. Whether you're visiting Chicago for business or leisure purposes, you'll find yourself within minutes of your destination--the Loop, Michigan Avenue, Millennium Park, Navy Pier, the River North District and more. ... more   less 
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Also Known As:
71 Hotel Chicago
Hotel 71 Chicago

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