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Holiday Inn Chicago Mart Plaza River North
Ranked #84 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 13 April 2012

i thought I'd stayed in just about every hotel in downtown Chicago, until I found this little gem. I searched solely on location to meetings I was attending over 2 days on North Wacker Drive, and wanted to be able to walk if possible. I found the Holiday Inn - Mart Plaza and was very impressed. It seems like a newer hotel, and I didn't even know it was there until now. It is very clean, Bath and Body Works amenities, awesome Asian/Italian restaurant on-site, which was very convenient and both the restaurant and hotel staff were super friendly. Wi-fi was free, parking with in-out priveleges was $39/day, typical for downtown hotels. The location is a bit off the beaten path, so to speak, but I felt comfortable walking around. It is right on the river across the street from the Loop. I would definitely stay here again.

  • Stayed: April 2012, travelled on business
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Thank wisgirl01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 April 2012

Dear Recent Guest,

We are also so pleased that you found us and that you will be returning on your next trip to Chicago. We appreciate your comments very much and are so glad you noticed our extensive renovations over the last couple of years, that continue to make our Holiday Inn Chicago Mart Plaza the premiere choice for value and service in Chicago.

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1,701 - 1,707 of 2,218 reviews

Reviewed 12 April 2012

Holiday Inn Mart plaza was a true bargain in a good location in chicago. I drove there with my 3 young nephews to show them the city. We walked everywhere with ease and had in/out parking priviledges ($38) per day parking (high, but actually a better deal than other hotels). The room was clean, comfortable and big enough to fit a couple twin air mattresses on the floor so that we were all able to camp in the same room in comfort. It was close to public transportation tho we only used the L for the sheer excitement of riding public transportation. The pool looked nice too but we didn't have enough spare time to enjoy it. Hotel clerks were pleasant and we had a quick response to a problem with our shower the first night (at 10pm no less....a plumber was there in 15 minutes!) concierge was great too.

Room Tip: Higher rooms are more interesting and better chance of a nice view. The elevators are plentiful and...
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  • Stayed: April 2012, travelled with family
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Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 13 April 2012

Dear Recent Guest,

We appreciate your comments so very much and are so happy that you enjoyed your stay, your visit and our location. We look forward to serving you on your next visit.

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Reviewed 8 April 2012

The concierge Robert was really good with helping us get around the city. We had no clue where anything was but his directions and tips helped us a lot. We were able to make the most of our trip with his help. He was able to answer every question we had and gave us a pass that got us to the front of the line at a pizza place that had an extremely long line which was very nice.

  • Stayed: April 2012, travelled with family
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Thank Paige C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 10 April 2012

Dear Recent Family,

Thank you so very much for the kind words about Robert our Concierge, we will share your remarks with him and we look forward to your next visit to Chicago.

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Reviewed 3 April 2012

Having to park a car, we found this to be a good option for us. We paid $10 more for a "room with a view" -- and that is totally worth it! The view is beautiful -- we even slept with the curtains open. Since we were on the 22nd floor, the street noise was hardly noticeable.

You could tell the hotel spent money renovating the bathrooms -- it was clean and chic. The room looked quite ordinary though. We were disappointed that there wasn't a mini-fridge, which is very helpful when traveling with small children.

Walking to Michigan Ave takes about 30 minutes, so the cab ride is worth it and not expensive -- about $8 or less.

It was interesting that the service elevator from the below-ground parking is not easily seen from the lot. I'm not even sure I know it's there, but there's quite a number of stairs to climb with suitcases -- we saw other families in the same situation as we were packing up our car.

Another odd thing about this hotel is that there are always dirty glasses/plates in the hallway. When we entered our room, it almost looked like the guests before us were still in the room; to the immediate left of our door was a pizza box and trash, along with dirty glasses/ plates. There were also other dirty glasses/plates by other doors. After settling in our room, we headed out -- while the glasses and plates were picked up, the trash was still there --- very odd. When we returned to our room and even when we checked out, there were ALWAYS dirty glasses and plates in the hallway, some of them were the exact ones we saw previously too.

Overall, you're not sleeping in the hallway, and the room should suit just fine!

  • Stayed: April 2012, travelled with family
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1  Thank Jasmine_MidWest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 10 April 2012

Dear Recent Guest,

Thank you so much for the review. We appreciate your business and look forward to your next visit to Chicago. We will use your constructive comments to re-focus our staff in the areas mentioned. And again, look forward to your next visit to Chicago.

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Reviewed 2 April 2012

I just got back from a conference in Chicago. Although I have been to the Windy City several times, this was a series of firsts for me. Landing at Midway Airport on Southwest Airlines is much simpler than arriving at O'Hare. The Chicago Transit Authority (CTA) has a train stop right at the airport, the Orange line. Since it is the end of the line, you can only go one way; Downtown! An easy change at Van Buren to the Brown Line avoids any crowds at the Loop. Head towards Kimball. In a few stops, you are at the Merchandise Mart which is an indoor mall. Walk through the mall and over the enclosed walk bridge to the Chicago Sun Times building, the Holiday Inn lobby is on the 3rd floor. Total cost? $2.25 one way. Just as easy to reverse course at the end of the trip and head back to Midway!

Room Tip: Ask for a room overlooking the river with the money you save in transportation cost.
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  • Stayed: March 2012, travelled on business
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3  Thank Halfman1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 April 2012

Dear Recent Guest,
Thank you for your visit and for your comments about the ease of getting to our convenient location. We agree, Midway is a great and easy Airport. Hope to see you again on your next visit to the Windy City!

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Reviewed 2 April 2012

We selected this property for the positive reviews found here and the excellent base rate for our Saturday night stay (March 31) of $154 (AAA rate).

The hotel sits atop the Chicago Sun Times building where the Chicago River branches to the north. It is very easy to get to for an urban hotel. Guests ascend a bank of elevators to the 15th floor hotel lobby.

We had a 10-minute wait to check in behind a queue of people ahead of us. (slightly frustrating) The hotel then occupies floors 16-23. The lobby is exapansive and nice. A bar looks out south and east to the cityscape on the 15th floor. A nice pool is on the 16th with a glass ceiling. It's large and goes to a depth of 7 feet.

Pros: The room we had was nice and clean with an excellent view straight north. Cab fares to restaurants in the North State to Ohio Av area was less than $10 for our family of four. Significantly better than reparking.

The value of the hotel was also a huge pro. Considering the location and the date, I felt you could not beat the quality in downtown Chicago.

Cons: Slight inconvenience of descending to street level through two different banks of elevators.

The room was nice, although the heating unit kicked on suddenly with fairly significant noise at night. You would think that this could be upgraded (unit appeared to be more than 20 years old). The shower drain was pulled out onto the surface of the tub...not sure why. This didn't impact us.

Finally, the tiny coffee maker only had decaf. Not a problem, really. I'm sure I could have gotten regular if I had taken the time to hunt some down.

Altogether, this is a place we would return to in the future. The staff was pleasant and helpful but not overbearing like at some places where it seems they are fishing for tips constantly (a reason we typically avoid urban properties)

Room Tip: Ask for a view. It seems to be the same price anyways, but a view is truly a nice feature at night.
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  • Stayed: March 2012, travelled with family
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1  Thank yellowdog14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 April 2012

Dear Recent Guest,
Thank you so much for your recent visit with us and for the comments on Trip Advisor. We value all of our guests and the comments. We look forward to your next visit to Chicago. We also would like to get more details on your accommodations so that we can double check some procedures, if you have time you can email us with your guest room number and date of visit at info@martplaza.com. Again, thank you.

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Reviewed 1 April 2012

The lobby was impressive but thats about it. It is hard to believe this hotel was recently renovated. I stayed in a double queen room. The carpet looked filthy and the furniture was trashed. The bed was so uncomfortable. The staff at the front desk and in the City Bar were extremely rude and snarky. The location is inconvenient and out of the way, I was nervous walking back after a night out. The only perk is the cost of parking at 39.00/night with in and out privileges. It's hard to believe this is a 3 star hotel, I have stayed in much nicer 2 1/2 star hotels in downtown Chicago. I would not recommend this hotel to anyone!

  • Stayed: March 2012, travelled as a couple
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Thank Laurel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 2 April 2012

Dear Recent Guest,

Thank you for your recent comments. We have spent over $30 Million dollars on the Holiday Inn Chicago Mart Plaza in the last two years and have more coming in the next two. We apologize that you felt that way, but do hope that you give us another opportunity. We pride ourselves on our customer service and would like to hear more about your experience in the Cityscape Bar, our Food and Beverage Director can be reached at jdexter@martplaza.com or (312) 529-1133.

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#60 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: £66 - £238 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Chicago beckons as an exciting city escape, from boating adventures at Navy Pier to days spent exploring attractions like the Chicago Riverwalk, Field Museum, Art Institute of Chicago and the Lincoln Park Zoo. Newly updated rooms, redesigned for the ultimate in guest comfort, combined with award-winning service and thoughtful amenities like the best parking value in Chicago, make stays at the Holiday Inn Chicago Mart Plaza unforgettable. Stop in for a leisurely breakfast buffet and enjoy a new take on comfort food with at Merchants Cafe. Meet for cocktails in Cityscape Bar and drink in a skyline view considered the best in Chicago. Situated in the vibrant River North area, our hotel puts you close to trendy shops, award-winning restaurants, night life and must-see destinations like the Magnificent Mile and Willis Tower Skydeck. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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