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“Great Room, Great View, Great Service!”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 187 Hotels in Chicago
Certificate of Excellence
Kansas City, Missouri
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Great Room, Great View, Great Service!”
5 of 5 bubbles Reviewed 16 July 2012

We stayed here with our 2 young children (ages 6 and 7) for a week, and had a great time. The hotel is conveniently located next to the Merchandise Mart, which makes access to the El very easy. If you are staying more than a couple of days I would suggest purchasing a CTA pass at the CVS pharmacy around the corner.

Our room on the top floor had a great view of the river and city looking west. We left each morning for a new Chicago adventure (museums, lake, boats,....) and were exhaused when we returned in the evening. It was lovely to come back to a very clean and comfortable room. The housekeeping staff was wonderful, and kept us well stocked with extra towels!

We had none of the problems others have mentioned with the wireless access or the air conditioning. And I am not sure why some people think changing elevators is a big deal. The elevators are quick and it really didn't bother us at all.

The staff was a great help in suggesting restaurants that were family-friendly and also giving us tips on train/bus routes.

I agree with others that the parking is very expensive, but that is not the hotel--it is just that ALL downtown parking in Chicago is outrageously expensive. Fortunately we have a friend who lives close to downtown in a neighboorhood where street parking is legal, so we left the car there for the week and just took the train to pick it up on the day we left.

Overall, we had a great stay and I would HIGHLY recommend this Holiday Inn!

Room Tip: Ask for a top floor and a corner room if you can get it--GREAT views, especially at night.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sophieollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 July 2012
Dear Recent Guest,

Thank you so much for the kind review. We really enjoy our occupation and it’s really our home were inviting you into and treating you like family that makes our jobs so rewarding. We hope that you visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (526)
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Olympia, WA
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2012

We spent 3 hot days in Chicago and we were very thankful that we had our room to retreat to. We didn't feel so bad going back to the room because we felt like we were still in the city with that view. I could have stared out of the window all day. Our 2 year old daughter loved looking out at the city life. She loved seeing the trains, boats, and people down below. We stayed on the 23rd floor overlooking the river. We were able to use some of our holiday in reward points so we got a steal on the price. The room itself was very comfortable. We had a king bed and added a hideaway bed. It was a little tight but we managed. The pool was pretty nice. Indoor with no windows but did the job in cooling us off. The staff was great and was helpful with ideas to eat, visit, etc. Would definitely stay here again if the price was right. We used the trains and buses the whole time and I've got to say that Chicago's transit system is pretty amazing.

Room Tip: Get as high up in the building as you can and face the river!
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank olywater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 July 2012
Dear Recent Guest,

Thank you so very much for the kind review. We love the views too! And, it has been “hot”! Please visit us again soon. We especially appreciate the comments regarding the staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lawrence, Kansas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 July 2012

The rooms were your average hotel room that were somewhat updated, ask for a river view room. Free wifi in the room! Great friendly staff.

Room Tip: Room with a river view
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lebby_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 July 2012
Dear Recent Guest,

Thank you for the kind review. We will share with our staff. Please visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 13 July 2012

Just returned from a two visit to Chicago. We did Priceline for a room and was given the Holiday Inn. Pretty good location...you have to walk several blocks to get to Michigan Ave. The hotel is set-up a little wierd! It is located on floors 15 - 23. It took us a while to figure that out since we parked in the lower level of the building. Room was okay...had some problems with the a/c, but overall it did what we wanted. The best price I could find was in the ballpark of $150...we got this room for $85. Problem was that the parking was $36 per day...ouch! May stay there again if I couldn't find some good deals.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank CBGolfers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 17 July 2012
Dear Recent Guest,

We are so pleased that you found our hotel. Our 15th floor lobby and guest rooms above do provide us with outstanding views, don’t you agree? Please visit again soon.
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Michigan
Level Contributor
120 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 13 July 2012

Had seen reviews complaining about multiple elevators... For this place I'd take 3 more. Service value and quality, oh, and then lets throw in location.. You can't lose...

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NukedNative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 14 July 2012
Thank you! Please visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
45 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 12 July 2012

Great views. Close to metro. Nice pool and exercise room. Expensive parking and restaurant. Getting up to the room can be a chore as you have to take two separate elevators.

Room Tip: South and east facing rooms have a view of the river.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank opihiman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 13 July 2012
Dear Recent Guest,

Thank you so much for the kind review. We appreciate your patronage and look forward to your return. We also agree that Chicago parking can seem expensive, but at $39 a day with in and out privileges we are less than most Chicago hotels at $45 to $50, without those privileges.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johnson, Vermont, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 9 July 2012

Checked in on 7/8 for a business trip. Hotel indicates they have wireless internet available within the rooms. This is NOT the case. The front desk has asked me to contact tech support at a 1-800 number. This fixed the problem for a few hours only to have the problem again on 7/9. The management gives a blank stare when the problem was reported for the fourth time in person. Also, you have to use two separate elevators to get to your room. Very unpleasant stay

Room Tip: Choose a different hotel.
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  • Stayed July 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 13 July 2012
Dear Recent Guest,
Thank you very much for bringing this to our attention. We do have high speed wireless complimentary throughout our hotel. We would like to get more information and the location of your room so that we may check our receivers. Please contact me directly at 312/529-1130 or email me at tmiu@martplaza.com, Sincerely, Tony Miu, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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