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Holiday Inn Chicago Mart Plaza River North
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Reviews (2,239)
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1,656 - 1,661 of 2,239 reviews
Reviewed 19 July 2012

Good location. Near many restaurants and only a mile from Michigan Avenue. Clean rooms, decent breakfast. Fitness center is lacking. Machines were broken, not many options and no locker rooms. Door was open and sauna turned off, making it unrealistic to wait forvitvto heat up. Pool is nice.

Stayed: July 2012, travelled as a couple
1  Thank Bornintheburg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2012

This hotel is located at the Merchandise Mart, and it was hard for us to find the front of the hotel, but that having been said, a hugely great value The view from the rooms, of the river, of Chicago, are seriously excellent, and the room we had was larger than the room in the Intercontinental several blocks away for HALF the price. Seriously. The walkable restaurants seem to be more geared towards the business lunch, so plan a train ride or cab to dinner. Super nice staff. Oh, and it's near the Doughnut Vault.

Room Tip: An 'outside' room overlooking the river, on an upper floor, has a very pleasing view.
  • Stayed: June 2012, travelled with family
    • Value
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Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 July 2012

Dear Recent Guest,

Thank you so much for the kind review. We really appreciate it when our guests take the time to give us their feedback. And, yours puts a smile on our face. Please visit us again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

We stayed here with our 2 young children (ages 6 and 7) for a week, and had a great time. The hotel is conveniently located next to the Merchandise Mart, which makes access to the El very easy. If you are staying more than a couple of days I would suggest purchasing a CTA pass at the CVS pharmacy around the corner.

Our room on the top floor had a great view of the river and city looking west. We left each morning for a new Chicago adventure (museums, lake, boats,....) and were exhaused when we returned in the evening. It was lovely to come back to a very clean and comfortable room. The housekeeping staff was wonderful, and kept us well stocked with extra towels!

We had none of the problems others have mentioned with the wireless access or the air conditioning. And I am not sure why some people think changing elevators is a big deal. The elevators are quick and it really didn't bother us at all.

The staff was a great help in suggesting restaurants that were family-friendly and also giving us tips on train/bus routes.

I agree with others that the parking is very expensive, but that is not the hotel--it is just that ALL downtown parking in Chicago is outrageously expensive. Fortunately we have a friend who lives close to downtown in a neighboorhood where street parking is legal, so we left the car there for the week and just took the train to pick it up on the day we left.

Overall, we had a great stay and I would HIGHLY recommend this Holiday Inn!

Room Tip: Ask for a top floor and a corner room if you can get it--GREAT views, especially at night.
  • Stayed: July 2012, travelled with family
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Thank sophieollie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 July 2012

Dear Recent Guest,

Thank you so much for the kind review. We really enjoy our occupation and it’s really our home were inviting you into and treating you like family that makes our jobs so rewarding. We hope that you visit us again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2012

We spent 3 hot days in Chicago and we were very thankful that we had our room to retreat to. We didn't feel so bad going back to the room because we felt like we were still in the city with that view. I could have stared out of the window all day. Our 2 year old daughter loved looking out at the city life. She loved seeing the trains, boats, and people down below. We stayed on the 23rd floor overlooking the river. We were able to use some of our holiday in reward points so we got a steal on the price. The room itself was very comfortable. We had a king bed and added a hideaway bed. It was a little tight but we managed. The pool was pretty nice. Indoor with no windows but did the job in cooling us off. The staff was great and was helpful with ideas to eat, visit, etc. Would definitely stay here again if the price was right. We used the trains and buses the whole time and I've got to say that Chicago's transit system is pretty amazing.

Room Tip: Get as high up in the building as you can and face the river!
  • Stayed: June 2012, travelled with family
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Thank Jeremy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 July 2012

Dear Recent Guest,

Thank you so very much for the kind review. We love the views too! And, it has been “hot”! Please visit us again soon. We especially appreciate the comments regarding the staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2012

The rooms were your average hotel room that were somewhat updated, ask for a river view room. Free wifi in the room! Great friendly staff.

Room Tip: Room with a river view
  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lebby_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 July 2012

Dear Recent Guest,

Thank you for the kind review. We will share with our staff. Please visit us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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