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“Excellent service in perfect location”

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Holiday Inn Chicago Mart Plaza River North
Ranked #81 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 22 September 2013

Our first visit to Chicago and this hotel was in the perfect location. Our room was excellent with a fine view of the river. The staff were professional and friendly and very informative. The concierge was a mine of information with suggestions for restaurants, trips and the best way to see this wonderful city. would highly recommend you try it!

Room Tip: Request a river view
  • Stayed: September 2013, travelled with friends
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Thank justfrosty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 17 September 2013

When we go to Chicago, it's all about location. This is our second stay with this Holiday Inn and we've enjoyed both stays. There's nothing spectacular about the place but it's in a great location, the night view is awesome and it is nice. The restaurant was expensive for what we had but very good and the service was great! They were awesome about keeping our luggage for us on Sunday so we could roam the city until our departure time. The bellmen are very friendly and were very helpful with directions. We will stay again.

Room Tip: as for a river view.. it's a plus if you use public transportation.
  • Stayed: September 2013, travelled with family
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1  Thank jstilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 25 September 2013

Dear Recent Guest, thank you so much for taking the time to share your experience. We look forward to your return, please ask for one of our new guest rooms, next time you visit.

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Reviewed 17 September 2013

What a great place to stay in downtown Chicago. If you get a room with the River View it is a fantastic view of the area. It is convenient to several great restaurants. I have stayed here 4 times and always enjoyed my stay.

Room Tip: Be sure to ask for a River View room
  • Stayed: September 2013, travelled on business
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Thank Steve E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 September 2013

Dear Repeat Guest, thank you so much for staying with us and for the wonderful review.

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Reviewed 17 September 2013

This hotel is located on the 15th floor of the Chicago Sun-Times. It is in a great location for visiting the city, seeing the sites and SHOPPING! There are many restaurants near the hotel and Starbucks is just over the walkway to the Market Place. We ate in the bar one night while watching football! It was expensive, for two appetizers, four drinks and dessert I split the $104 bill with my friend! I would suggest going around the corner for food! Also, just so you know, parking is $45 a day!
I would stay here again!

  • Stayed: September 2013, travelled with family
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Thank cmanis01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 September 2013

Dear Recent Guest, thank you for taking the time to share your experience. We look forward to serving you again soon!

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Reviewed 16 September 2013

We were in Chicago for a few days and wanted to stay downtown. We got a good deal on our stay and were very happy with its location and the views from the room. The hotel had an indoor pool our son could use and we were right next to public transportation. We found a parking garage next to the hotel that was much cheaper than the hotels garage using spotfinder. The rooms won't blow you away, but given the price, location, and views we could not have been happier.

Room Tip: We paid about $7 more a night for a room with a view and were very happy with what we got.
  • Stayed: September 2013, travelled with family
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Thank Jacob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2013

I am very impressed with this hotel. It has an excellent location in a desirable area. There are many restaurants near the hotel,but, the hotel restaurant is excellent. It is certainly worth a visit. The view from this hotel is excellent. I really enjoy the river view. The room is very nice with a comfortable bed. The staff is excellent. Other reviews have mentioned how expensive this hotel is for meals,parking,etc. It is true that it is somewhat expensive,but, it is still a value in comparison to the local hotels. I am looking forward to my next visit.

  • Stayed: September 2013, travelled on business
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Thank Vincent M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 17 September 2013

Dear Recent Guest, we are looking forward to serving you again. Thank you for the wonderful review.

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Reviewed 14 September 2013 via mobile

The area where this hotel is located is nice. The rooms are a little dated and beds are small and not nearly as nice as ANY other Holiday Inn I have ever stayed in. It is VERY well kept and the staff are friendly. Lobby is on 15th floor. Rooms from 16th to 23rd floor. If you don't have to leave parking and re-enter parking, DO NOT let hotel do your parking. They literally let you USE the parking for the center where the hotel is located for $45 with privileges to come and go but you get charged at 6:30 PM for ANOTHER DAY even if you didn't get there until 2,3,4 am what ever. On the other hand, you can do 24 hours for $40 just by pulling into the parking lot your self. Didn't to the hotel restaurants or pool because we were only there for a few hours. You are better off to stay just outside Chicago where it's a lot easier and parking free and then park only when it's a last resort.

  • Stayed: September 2013
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1  Thank buddyringo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 23 October 2013

Dear buddyringo,

Thank you for taking the time to complete a review on your stay. It is great to know that you found our location convenient and staff friendly. I apologize if the parking situation was a disappointment. We take all reviews negative or positive very seriously and your feedback will help us improve our efforts.

We would welcome the opportunity to serve you again and make your stay as best as it can be.

Regards,

Pam G
Case Manager
IHGCare

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: £117 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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