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“best downtown view of chicago - nice hotel.”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 187 Hotels in Chicago
Certificate of Excellence
Bengaluru, India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“best downtown view of chicago - nice hotel.”
4 of 5 bubbles Reviewed 19 March 2014

Great place to stay in Chicago downtown area. You can get a great view of the Chicago skyline. Nice and friendly staff. only downside is there is wait time for breakfast. Food was excellent. Free breakfast. Free wifi. I highly recommend this place for business travel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike_Sydney2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 21 March 2014
Dear Mike, we appreciate that you took the time to share your experience and we look forward to serving and accommodating you again on your next visit to Chicago.
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2,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (526)
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Hialeah, Florida
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 19 March 2014

I stayed at this hotel in February just as I did last year. My expectation weren't as high thinking it couldn't get any better. Fortunately I was proven wrong. As I was accommodated to our first room. Upon my request they moved me to a panoramic, renovated larger room for no extra cost. The hotel had valet which was included as self parking which was an bonus. The view is amazing no mater which room you pick. I recommend checking in on time. So if you don't like your room you have the option to change it. Also read all the benefits the hotel provides and make time to visit the bar and pool at least one time.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rbatista08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 25 March 2014
Dear Repeat Guest, thank you so much for sharing your experiences. We are so pleased that you saw our improvements and promise to continue to upgrade our amenities and service. We look forward to your next visit.
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Chicago, Illinois
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

We stayed here for one night and had an absolutely amazing time. The best part is that it connects to Merchandise Mart and the brown line train. Check-in was fast, easy, and very welcoming. Our room was spotless and very modern! View was great. We swam at night and the pool was very clean and the perfect temperature. I loved the CityScape bar, the views were breathtaking. This is a fantastic hotel and I would definitely stay again and recommend it to anyone!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 19 March 2014
Dear Michelle, thank you so much for taking the time to share your experience. We couldn’t be more pleased and do hope that you visit us again soon.
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Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 17 March 2014 via mobile

This was our second stay here, as we travel every year to Chicago for the St. Patrick's Day celebration. Our first stay last year was great, so we decided to return this year. Sadly, we were very disappointed this year, particularly with the housekeeping. There was what appeared to be a blood stain on one of the pillowcases, and when we removed it in hopes it would be replaced, we returned to the room to find it back on the bed. There was also some kind of dried matter on the outside of the bathroom trash can. Our water glasses were never replaced during our entire stay, our toilet paper was never stocked, and none of the wastebaskets were ever emptied. We returned from a day out to find that the towels we had left on the floor to be replaced were instead hung back on the rack to be reused. The housekeeping staff also removed clothing that had been left on a bed in order to make it up, but then instead of placing it back on the bed, they took it upon themselves to guess which of the four suitcases in the room the clothes belonged in, resulting in a clothing mixup. While the room was adequate (albeit a little rundown) and the included breakfast was tasty, the failings of the housekeeping department were too severe to overlook.

Stayed March 2014, travelled with friends
Helpful?
1 Thank pandajo80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 20 March 2014
Dear Recent Guest, thank you for sharing this with us. This is very untypical of the type of service we strive to provide. We would certainly like to speak to you about this situation and get some details regarding your visit so that we can complete some retraining as well as make sure that we maintain you as a guest of our Hotel for the future. Please contact us directly at sales@martplaza.com or (312) 529 – 1112.
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Paducah, Kentucky
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

I had a hunch by the way in which Phyllis checked us in late on a Friday night that this was going to prove itself to be a very different kind of HI property. With all of the amenities and ambience of a "deluxe" hotel, this remarkable HI has all of the charm, friendliness and attention to detail that makes a hotel stay memorable (and for the right reasons). One example: we arrived too late to get a proper meal in the restaurant or bar. But before we could arrange for a late-night delivery, there was a knock at the door with a basket of fruit, cheese and savories -- because Phyllis had remembered that we were in town on a brief anniversary celebration. Two days later a staff member at the hotel's Italiasia restaurant thought to ask whether or not the teas I had requested the day before were to my wife's liking. When we ask for an extra blanket from housekeeping or directions from the concierge, there is an open-handedness and friendliness in the response that reveals how well HR has selected and trained the hotel's hospitality staff. The views from our suite are so spectacular that I regret having to close the shades at night, and the room is so comfortable I'm sure it'll be hard to check out. I like the convenience of the Wolf's Point location, and love the fact that I don't have to have an automobile to get where I am going. It's very much becoming my new 'favorite Holiday Inn'.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KemptonB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 19 March 2014
Dear Recent Guest, we are so happy that you enjoyed your visit. We believe in those little touches that make a stay at the Mart Plaza memorable. We will thank Phyllis and we look forward to your next return.
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1 review
5 of 5 bubbles Reviewed 15 March 2014

While checking in I mentioned it was my 2nd wedding anniversary. The staff sent us a card and chocolate dipped strawberries. It was so thoughtful and unexpected. Im booking my next trip back right now.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nmoses69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 19 March 2014
Dear Anniversary Guest, we are so pleased that you stayed with us on this Special Occasion. It’s really just the way we would want to be treated. Thank you, and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 10 March 2014

Stayed on business when it was 20 degrees outside. Connected to the Mart by an enclosed bridge made this an awesome option if you are going to The Mart. Rooms are nicely decorated and updated. My complaint was no fridge or microwave in the room. I have platinum status so breakfast was included and was very good. Dinner was good or if you are early enough you can go to the food court in the Mart. You can also get the train without gong outside too. Airport shuttle can be arranged quickly and friendly by the concierge. Hotel starts on the 15th floor so any room on the South side have a nice river view

Room Tip: riverview rooms if you can..
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Branbert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
martplaza, General Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 11 March 2014
Dear Business Traveler, thank you so much for taking the time to share your experience. We look forward to your return.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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