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“Great Chicago Hotel”

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Holiday Inn Chicago Mart Plaza River North
Ranked #82 of 191 Hotels in Chicago
Certificate of Excellence
Reviewed 8 June 2014

Over from the UK and stayed for a four night break at the end of a May. Great location, friendly staff and helpful with advice for restaurants and trips etc. I even received a call to check if I needed any help with departure arrangements. The bar at night must be visited, 15th floor and a river view - great views of Chicago.
Being next to Merchandise Mart, gives great access to the rail system and therefore an easy and cheap journey to and from the airport.
The room we had was great with excellent views of the river, a fridge and internet included.
A hotel to be recommended.

  • Stayed: May 2014, travelled as a couple
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1  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 10 June 2014

Dear John, we appreciate the recommendation and 5-star review on Trip Advisor! We are so pleased you enjoyed your experience; from our friendly staff to our magnificent Chicago skyline and river views, you even had an opportunity to check out Cityscape Bar! With our convenient River North location and easy airport access, we hope it will keep you coming back to visit!

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Reviews (2,178)
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1,182 - 1,188 of 2,178 reviews

Reviewed 1 June 2014

The customer service at this hotel is a cut above the rest. I arrived and was greeted by Kevin at the front desk. My company had booked the wrong nights but Kevin fixed me up with a great room, Speaking of the room, it is clean and comfortable. My experience with other hotel staff has been really good as well. I am highlighting Kevin because he is genuine and really funny. It is nice to walk by and see him at the front desk i.e. a familiar face. Good customer service can make or break a hotel stay. I recommend this hotel for all-around high marks and would stay again.

  • Stayed: May 2014, travelled on business
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Thank TMLoveCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 3 June 2014

Dear Business Traveler, thank you for the recommendation and 5-star review! We strive to provide
our guests with superior customer service and are so pleased our Staff, especially Kevin, was able to provide such an enjoyable and memorable stay for you. Thank you for sharing your experience and we look forward to welcoming you back again soon!

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Reviewed 28 May 2014

Hotel is clean and staff are fantastic when it comes to service, but the restaurant, well, they need more variety because their lunch/dinner menu was not that great. Unique items, but that doesn't always equal good food. Pricey, but that's to be expected. This hotel would not be my first choice, but if you are attending meetings at the hotel or Mart Plaza, this is the hotel to use.

  • Stayed: March 2014, travelled on business
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Thank TeeH98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 29 May 2014

Dear Business Traveler, thank you for your review and we appreciate your kind words about our Staff! We do have exciting news that both a new restaurant and grab-and-go concept will be opening in the upcoming months offering a whole new menu and experience! We hope you visit us again and have the chance to try it out!

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Reviewed 28 May 2014

This hotel has easy access to great restaurants and bars and is in walking distance to almost everything we did. Our phone was broken in the room but the service was great and rooms were adequate. Great stay in the Windy City!

  • Stayed: May 2014
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Thank Alyssa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 29 May 2014

Dear Alyssa, thank you for your review. We are so happy you took advantage of our prime River North location and were able to experience all the wonderful and diverse restaurants and nightlife our location has to offer! We are thrilled you enjoyed your stay with us in the Windy City and look forward to welcoming you back!

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Reviewed 26 May 2014 via mobile

Holiday Inn Hotel is nice, has good breakfast.
Has amazing gentle man work as concierge his name is Russell, such great man, so so helpful. Good bless him.
Room is clean, the bed as well. The annoying thing I found is the AC but it want stop me to comeback here.
I really like it.

Stayed: May 2014, travelled with friends
Thank Falah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 29 May 2014

Dear Falah, we are pleased to read you enjoyed your experience and had the opportunity to meet our Concierge, Russell! We will pass your kind words on to him and are so happy he was able to assist you during your stay. We look forward to welcoming you back again soon!

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Reviewed 25 May 2014 via mobile

We arrived the car was parked nothing was to much trouble we found reception checked in and was taken to room and wow it was a 100% better than premier inns in england we will be back one day the staff was very friendly and help full sorry we did not try the restaurant but was told where to go for some fantastic american food.

Stayed: May 2014, travelled with friends
Thank KarenField1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 27 May 2014

Dear Karen, thank you for your review! We are so happy you enjoyed your accommodations and experience with us. We do hope you have the opportunity to try Cityscape Bar, our on-site hotspot for local and organic drinks, tasty bites, and delectable views. We look forward to your next stay in Chicago and hope you visit us again soon!

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Reviewed 24 May 2014

We chose this hotel for a weekend stay to visit our son. It is moderately priced and nicely appointed. We chose to upgrade to a large corner suite and enjoyed the beautiful views of the river and a very spacious room. The concierge here provided outstanding service and a great last minute dinner reservation for us on a Saturday night too. It's a bit of a walk to Michigan Ave., however the cabs line up at the door and can get you all over the city for a reasonable rate. We would stay here again.

Room Tip: It really was worth paying more for the corner suite. A gorgeous room!
  • Stayed: May 2014, travelled as a couple
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1  Thank bbmuller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this reviewResponded 27 May 2014

Dear Traveler, thank you for your kind review and we look forward to serving you again soon!

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Additional Information about Holiday Inn Chicago Mart Plaza River North

Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range: £113 - £321 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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