I made a reservation for three nights during what is a very busy week for Chicago Conventions. I contacted them in advance to reduce my stay to one night. Their price was so outrageous, I could not pay $585/night for this mediocre hotel. I talked to three different people. They all confirmed one night.
I arrived for my stay and they had no room for me. The person who changed my reservation made it for two nights. So they considered me a no show and cancelled my reservation. No rooms. They were hardly apologetic for their error. They did however eventually find me a room at the Swisotel. A MUCH nicer hotel at a much more reasonable price. This price gouging and terrible customer service will ensure I never stay there again. I travel to Chicago often and my office is two blocks from the hotel. From here on out I will stay elsewhere. More