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Holiday Inn Chicago Mart Plaza River North
Ranked #83 of 190 Hotels in Chicago
Certificate of Excellence
Hirwaun, United Kingdom
Level 6 Contributor
104 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Welcome to Chicago!”
Reviewed 24 August 2014

Start of a Route 66 experience with Eaglerider tours and what a welcome to the USA!
Spotlessly clean and exceptionally comfortable rooms. A pity it was only for one night.Breakfast excellent.If you're in Chicago don't miss this one.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank merlinaphirwaun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 25 August 2014
Dear Traveler, We appreciate your 5-star review and recommendation as it was our pleasure to welcome you to the USA! We are so pleased to read you enjoyed your experience at the Holiday Inn Chicago Mart Plaza River North and found our recently renovated accommodations to be comfortable and clean. We hope you enjoy your Route 66 experience and we look forward to welcoming you back for a longer stay during your next visit to Chicago!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (545)
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Rocky River, Ohio
Level 4 Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 August 2014

We stayed here for 3 nights over a weekend in August. It was our first time at this hotel since we usually stay with family when visiting Chicago. First, the good - the hotel renovations are apparent - the rooms are beautiful and the bathrooms are brand new with high end fixtures. The location is great although currently the construction around the building for the new Wolf Point towers has blocked off some access and parking is very limited and expensive. We parked overnight elsewhere but appreciated the hotel parking staff accommodating us when we had to do pick-up and drop-offs.

The not so good - despite the beautiful room decor, the air conditioning units are very loud, waking us all night long as it cycled on and off. The first night I considered complaining in the morning but realized that when our unit cycled off and the room got very quiet I could hear the air conditioning units for adjoining rooms going on and off making the same kind of noise. It appears to be a problem with the whole system - so bring ear plugs if you are sensitive to that kind of noise. We got used to it over our stay and learned to bump up the temperature on the thermostat a little so the unit went on and off less often.

I vacillated between good and very good for the hotel but chose good because I think the overnight noise issue is critical. Hotel rooms in downtown Chicago are expensive and I think that managing noise overnight is a basic need for any room.

  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Jean2rick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 25 August 2014
Dear Jean, Thank you for taking the time to share your experience at the Holiday Inn Chicago Mart Plaza River North on TripAdvisor! We are pleased to read you enjoyed the renovations that we have undergone throughout the past few years as we have invested over $45 million throughout the property. Included in these renovations is the new three-story parking facility that we anticipate opening late October allowing our guests the options to valet or self-park during their stay. We are sorry to learn of the disturbance the air conditioner unit has caused you. A portion of the hotel has already received new units and we anticipate continuing this practice throughout in upcoming months. We appreciate your comments and look forward to welcoming back you and your family!
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Bethesda, Maryland
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 22 August 2014

Russell was fabulous! His suggestions, knowledge of the city and tours were exceptional. The bar atmosphere caters to all audiences and the view is spectacular. Chicago Mart Plaza is of the beatn path but the scenery is beautiful and conveniently located to the attractions so that you can walk off all of the wonderful food that you will experience.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
1 Thank Janeen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 26 August 2014
Dear Janeen, Thank you for the wonderful 5-star review on TripAdvisor! Our concierge, Russell is a wonderful asset to the Holiday Inn Chicago Mart Plaza River North and we encourage all guests to visit him during their stay, as well as experience Cityscape Bar. Located adjacent to our 15th floor lobby, Cityscape features floor-to-ceiling windows letting in the city lights and skyline as well as stellar mixologists concocting both classic and award-winning signature cocktails. In addition to the hip scene and high spirits, a tantalizing menu of appetizers is also available, including Seared Ahi Tuna, Ceviche, and Lobster Mac & Cheese. Thank you for sharing your photos and we look forward to your welcoming back soon!
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Omaha, Nebraska, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 August 2014

Seriously, Russell hooked us up!! Best concierge we have ever experienced! Russell gave us great recommendations on where to eat and places to visit in Chicago. He even mapped out the best ways to get there. He actually kind of planned our day for us...something we were struggling to do in an unfamiliar city. He gave us lots of great coupons for the places we were visiting. When we stopped in at the West Egg (awesome food by the way) for breakfast, the host seated us right away and said "Russell is my favorite." We got to skip the line! We also got to skip the line at Giordano's Pizzeria with Russell's pass AND they gave us a complimentary appetizer. Five stars..make sure you go talk to him!

Room Tip: We got a top floor room, facing the river. Great views!
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 25 August 2014
Dear Lindsay, Thank you for sharing your kind words and experience with Russell, our concierge. He is a wonderful asset to the Holiday Inn Chicago Mart Plaza River North and our guests truly love him! We invite all current and future guests to visit our concierge desk where Russell, Alan, and Robert are available and happy to provide their recommendations and suggestions on the best attractions, restaurants, and nightlife in Chicago! We hope the service you received and our convenient River North location will continue to bring you back to Chicago!
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Ra'anana, HaMerkaz, Israel
Level 6 Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 August 2014 via mobile

Stayed with wife and kids in double room with skyline view was nice but there contraction going on next to hotel which you have Crain in from to the view , no noise from the works. There valet parking for $45 a day but got good tip and went on line to spot hero.com and and gave the franklin road just across the bridge 5 minutes walk for only $30 for 48 hours.
The customer service rep Russell was very help full with great advice and helpful tips.
Great location to be
One small thing is there should be fridge in every room without paying the $25 when especially with kids

Stayed August 2014
Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 19 August 2014
Dear Mark, Thank you for staying at the Holiday Inn Chicago Mart Plaza River North and we appreciate you sharing your review on TripAdvisor! We are pleased to read you had the opportunity to visit our Concierge desk, as Russell, Alan, and Robert are happy to assist and guide our guests to the top dining, nightlife, and attractions around the city! The construction in front of our building will help develop new parks, restaurants, and beautify our Riverwalk for our guests to enjoy, as well as complete the three-story parking garage expected later this Fall. We hope our convenient River North location, stellar service, and friendly Staff will keep you returning!
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Manchester, United Kingdom
Level 6 Contributor
150 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 16 August 2014

Stayed here for a conference at McCormick Place Convention Centre. Easy to get to from the airport (Blue line to Clark / Lake and then the Brown line one stop to Mart Plaza for $5. Have to go all around the loop on the way back as it is one way - 8 stops only took about 10 minutes and as it is elevated, it has great views). Bar on the 15th floor beside reception is expensive ($8 per beer) but has great views along the river westwards. Pool on the 16th floor was very quiet. We stayed room only as plenty of places for breakfast close by - and in Mart Plaza itself which is across a walkway from the second floor (first floor in English....) or you can walk across the road. Staff were all very friendly, even the luggage check team who we sent backwards and forwards to the luggage room about 6 times between 3 of us within 5 minutes on our last day... Checkout is a reasonable midday so no rush on the last day.
Rooms start on the 16th floor so there is no traffic noise but the air con is very loud and woke me up the first night.
Most city attractions were walking distance or you could get the Loop.

  • Stayed August 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Brian85361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 18 August 2014
Dear Brian, Thank you for sharing your experience on TripAdvisor! We are pleased to read you had the chance to enjoy some of our amenities and the opportunity to experience Cityscape Bar and indoor pool. Our connectivity to the Merchandise Mart and public transportation makes getting to and from the Holiday Inn Mart Plaza River North from all over the city a breeze and with incredible city views along the way! We hope our stellar, friendly Staff and convenient location will keep you returning during your visits to Chicago!
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Pittsburgh, Pennsylvania
Level 5 Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 15 August 2014

My family and I stayed here for 3 nights on a birthday trip to Chicago and I highly recommend it. As with everything, there are positives and negatives to this hotel but I felt the good outweighed the bad.

First, the bad. I am from Pittsburgh and had never been to Chicago before. My family and I drove through the city on a Wednesday afternoon with no problems. However, I did not like the valet parking that we had to pay $45 per day to have. Yes, it was great having your car right in front of the hotel with people "watching" it. However, I like to take my time packing and unpacking and I felt rushed with both processes. I also didn't like that I HAD TO pay the $45 per day and also trip the bellman and valet when I was perfectly capable of packing/ unpacking myself. Oh well. The pool is on the 16th floor and was okay. I got the feeling that they don't pay too much attention to it though. The towels were always well-stocked and the water seemed fairly clean but my main problem were the tiles around the pool. They became really slippery and there were kids running around for whom I feared serious injury. I really think this is a problem and should be addressed. It was hard to walk as an adult let alone for kids who typically run around pools even though you tell them to walk.

Now, the good stuff. One of the best things (except for aforementioned parking) about this hotel is its location. The neighborhood seems very safe and we walked nearly everywhere with our 2-year-old daughter. There also seemed to be a good amount of elevators ready to transport us. While in Chicago we visited Wrigley Field (the main reason for our stay). As a result, we had to take the "El" which is the elevated subway system. The El system is very easy to use and understand and we had no problems with it. This hotel also has a people bridge connected to the Merchandise Mart where we walked to the subway. You can get the brown or purple lines here which allow you to transfer to practically any other line in the city (red, blue, pink, etc.). The hotel does not offer complimentary breakfast so we had to find something to eat. We did not use the bar in the hotel but it looked nice. Instead we went to the Merchandise Mart every day to eat. There are plenty of options there but you'll want to get over there by 5:00 p.m. because some of the eateries start closing around 5:30-6:00. Of course you can also walk to a downtown restaurant if needed.

The hotel was very, very clean which is my top concern. The staff was extremely friendly and willing to help with any questions I had. One of my favorite things about this hotel was the view. PAY THE EXTRA MONEY TO HAVE A SKYLINE VIEW!!!!! This is coming from someone who is very cheap. My wife surprised me with this trip but I was glad we had the skyline to watch. I literally stood at our windows and just watched the traffic and people maneuver around the streets of Chicago.

Overall, I'm so glad that we stayed at this hotel especially for our first visit to Chicago. It's in a great location and has much to offer. You can walk almost anywhere but you can also easily catch the El at Merchandise Mart for any places that are a bit farther away (such as Shedd Aquarium). This hotel has helped make Chicago one of my favorite cities.

Room Tip: GET A SKYLINE VIEW OR YOU'LL REGRET IT!!!! Also, be sure to get to the Merchandise Mart by 5...
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  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
3 Thank tjg523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ChicagoMartPlaza, Manager at Holiday Inn Chicago Mart Plaza River North, responded to this review, 18 August 2014
Dear Traveler, Thank you for the recommendation and for sharing your first Chicago experience on TripAdvisor! We are delighted we were able to share your birthday weekend and you had such a memorable experience while staying at the Holiday Inn Chicago Mart Plaza River North.
We appreciate your feedback regarding our indoor pool and we will be certain to share your concerns with our Staff. We hope our convenient River North location, clean accommodations, value, and scenic views of the Chicago River and skyline will keep you and your family returning during your stays in Chicago!
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Additional Information about Holiday Inn Chicago Mart Plaza River North

Property: Holiday Inn Chicago Mart Plaza River North
Address: 350 West Mart Center Drive, Chicago, IL 60654
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#77 Family Hotel in Chicago
#78 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Holiday Inn Chicago Mart Plaza River North 3.5*
Number of rooms: 521
Official Description (provided by the hotel):
Enhance your family vacation, corporate travel, or romantic getaway by staying at the Holiday Inn Chicago Mart Plaza River North. Located atop the Chicago Sun-Times building presenting the best views of the Windy City from a unique 15th floor atrium lobby, our full-service hotel welcomes you with 521 newly redesigned guestrooms and suites, stellar service, and premium amenities that are most comforting to both leisure and business travelers. Amenities includes complimentary Wi-Fi throughout guestrooms and lobby, LCD flat-screen TVs with cable, premium channel access, and Pay Per View movies, over sized work desk, heated indoor atrium pool, 24-hour fitness facility, complimentary business center, and Concierge services. Guests of the contemporary Mart Plaza will find themselves in the middle of downtown Chicago's bustling River North area offering the top restaurant and nightlife options, within walking distance of the Loop, the main business district, and Michigan Avenue, aka the "Magnificent Mile" where chic shops and restaurants abound. Walk across the fully enclosed pedway into the Merchandise Mart where you can ride a train to just about anywhere in the city, including attractions like Navy Pier and Millennium Park. Plan a visit to Chicago and let the Mart Plaza and our award-winning staff provide you with a memorable experience and lasting impression. The Holiday Inn Chicago Mart Plaza River North is located 3 miles from Chicago's McCormick Convention Center, 12 miles from Midway International Airport, and 18 miles from O'Hare International Airport. ... more   less 
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Also Known As:
Holiday Inn Chicago - Mart Plaza Hotel Chicago
Holiday Inn Mart Plaza
Chicago Holiday Inn

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