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“Talk About Customer Service”

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Chicago Marriott at Medical District/UIC
Ranked #130 of 189 Hotels in Chicago
Houston, Texas
Level Contributor
131 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Talk About Customer Service”
Reviewed 26 June 2013 via mobile

Stayed here for work
June 25-26 2013, and I was very impressed. Very clean and tidy hotel.
My cab drove up n quickly the doorman opened the car door to assist. He didn't ask if he should get my bags, he grab my bag from the back of the car and said hello, welcome to Marriott.
The ladies at the front desk seemed almost happy to see me.... Like we had met before. What a greeting;)

Customers service sells a hotel...plain and simple
SPECIAL:
1. They asked to check my ID when they brought my wine to my room. Cute (I'm 54) and keeping people safe.

2. My IPhone charger didn't work...so I go downstairs to purchase a new one. They don't have a place to buy one.
Soooooooo, the young lady behind the desk said to me " let me see, I think I have my own with me today and you can use it"
Now THAT'S CUSTOMER SERVICE

Con: no gift shop

Pro: great service
Really nice business center open 24/7 with use of your key

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swalkerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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283 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
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English first
Toronto
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 21 June 2013

We stayed here on a weekend there was a big conference happening and so hotels were super expensive. We paid a pretty penny to stay here (which is why I've rated value as low) as well and I wasn't a fan of having to take a taxi in and out of the downtown area. The rooms were really clean. The staff were amazing - everyone was really helpful and friendly and it felt like they really cared. Highly recommend if you don't mind taking a taxi (~$15) or public transit to go downtown!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TravelFiend123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Spokane, Washington
Level Contributor
501 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 19 June 2013

If you need to be at Rush Medical of the University of Illinois at Chicago this would be a great choice. It is located right across the street from Rush Medical and is within 3 blocks of the CTA Blue Line. I used the CTA from O'Hare Airport to Racine, then it was a easy 3 block walk to the hotel without any transfers. The hotel's website list the train as an option, but it would be useful to provide the information about which station to use to access the hotel by this eco-friendly and low price form of transportation. The staff at the hotel were all wonderful.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NSP9454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kissimmee, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2013

This hotel was awesome. Love the staff and they answer any question that i had. I was only there for one night. The shuttle driver was amazing. The restuarant on site was so good. The housekeeping and the room was clean and it was done so nice. I have never been at a hotel where the water pressure was amazing. I ended up staying in the bathroom longer. I love this hotel and will probably be back again when i visit Chicago again.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Santrill J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm City, Florida
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 23 May 2013

This hotel does no disappoint! From the Front Desk, to Housekeeping, the Shuttle Driver to the Restaurant and Room, they exceed expectations. Not only was the room spotless, housekeeping met me in the hallway upon arrival to ask if they could do anything else! The Bartender is AWESOME - Jim creates his own mixes from scratch and crafts each cocktail individually, no fake stuff here, all done with a great sense of humor and a bit of showmanship! The location is perfect, next to Little Italy and the restaurant/bar seating is indoor/outdoor almost park like with cushy couches and chairs. When in this city I am use to overpriced everything. This hotel is the opposite, from the cocktails to the food, it's quite reasonable. The shuttle driver is super friendly and at your service, upon arrival at Racine Station, I called and the van showed up in less than 5 minutes! On one occasion took us to 7-11, waited for us while we bought water, coffee, etc . When we called from Francesca's on Taylor, he was there in less than 5 minutes. All in all, this hotel is a Chicago Gem. We were in town for the NRA (Restaurant) show and the city was completely booked. $10.50 cab ride to McCormick and QUICK! This hotel will be my place when in Chicago! PS: I was on Marriott Points during their busiest time of year and was still treated like gold!

Room Tip: Stayed in 418 overlooking trees, very quiet! This is the medical district and next to a teaching ho...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PalmCityDishLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stoney Creek, Canada
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 May 2013

My husband and I went to Chicago for the last part of our honeymoon. We scored a great deal on priceline (name your own price) for the Marriott at UIC. We choose this area for the price and the location of the train-line into the loop. The pink line station (polk street) is only 4 blocks away and it goes right into the loop/downtown area making transportation quick, easy and affordable.

The staff was pleasant and respectful when we checked in. We got upgraded to a room with a king bed without even asking. The room itself was clean, with a working mini-fridge and a keurig brewer. My favorite part was the shower; it was so powerful! I love taking a hot shower with excellent water pressure. I can see how someone would feel it was "too much" but again, I loved it.

The business center they have in the lobby isn't the greatest. It's an old computer with an outdated version of internet explorer on it. I know they charge for the internet; we didn't bring our laptops so I have no idea what the charge would be. We weren't in our hotel room that much the entire weekend; we took advantage of the train/bus systems and got to see the entire city so we didn't need internet.

The bed was comfortable and every single employee we ran into had a smile on their face and a nice "hello" to follow. They also had a shuttle service that ran every hour to go anywhere within a mile radius of the hotel; we didn't use it but saw that many guests did. There's a Jewel/Osco about 4 blocks down that you can hit and grab some snacks so you don't have to pay the outrageous water/food costs at the hotel.

You can't complain with a nice comfortable bed/comforter; clean area and good staff. If you're looking to score a good deal and willing to take public transportation where you need to go this is a great deal; otherwise you'll have to pay the $100-$400 dollar a night prices to be in the downtown/loop/gold coast area.

Room Tip: I always recommend priceline; do the express deals and/or name your own price and plan ahead for you...
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chanscupcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
157 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 8 April 2013

This hotel is convenient if you need to stay near Rush University Medical Center or the University of Illinois-Chicago. As mentioned by others, the lobby is small and unfriendly. The rooms are standard Marriott rooms, and contained adequate plug ins and lighting for those that need to work and/or want to read.

It wasn't hard to connect my laptop to the wireless network (after paying the usual outrageous fee), but when I wanted to connect my ipad and iphone to the network, I was requested to sign in again and approve the extra charge. Fortunately, I was not charged double to having multiple devices connected to the network.

I discovered the hair dryer only worked on one speed-low. Had I not had extra time this morning that could have been a problem. There was no coffee pot in the room-something that's very handy in the morning, if you want a cup of coffee before getting dressed and going down for breakfast. I saw the sign in the lobby about serving Starbucks coffee so I assumed they had a Starbucks in the lobby where I could grab a coffee and roll this morning. I found out that the sign was for their restaurant that served Starbucks coffee.

Although my room was on the concierge floor, I was told that I did not have access to the concierge lounge since I wasn't a gold or platnium (sp). Usually the rooms are a little nicer on the concierge floor and usually they allow everyone on that floor to access the concierge lounge.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ColumbiaMDPercolate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Chicago Marriott at Medical District/UIC

Property: Chicago Marriott at Medical District/UIC
Address: 625 S Ashland Ave, Chicago, IL 60607-3101
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #130 of 189 Hotels in Chicago
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Chicago Marriott at Medical District/UIC 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Modern Hotel located opposite Rush-Presbyterian-St. Luke's Medical Center & University of Illinois-Chicago. ... more   less 
Reservation Options:
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Also Known As:
Chicago Marriott At Medical District/Uic Hotel Chicago
Marriott Chicago Downtown Medical District

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