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Reviewed 7 August 2013

My wife and I recently returned to Chicago for our wedding anniversary. We try to go Chicago at least three to four times a year and always stay at the Hyatt. It has a great location where it is close to the shopping on State Street and a downhill walk along North Michigan Avenue. We had breakfast each morning at the new American Craft Kitchen & Bar. which opened around April 1, 2013. We like the Hyatt due to the staff that work their. Their long-time employees remember guests considering the thousands that stay each week. Edwin who is one of the best omelette chefs is just one of many great employees. We try and stay in one of the Regency Club rooms as they have great views of the lake or the Chicago River. Reka and Chantale of the Regency Club are two of the nicest Hyatt staff we have met. We were able to see fireworks on Wednesday night from our room which is always cool. The rooms are totally nice with floating beds. We always park our car in the garage. They are very good at delivering cars in the time stated.

Room Tip: We have had many junior suites, but prefer the floating king beds located from the 33rd to 35th floors in order to be closer to the Regency Club.
  • Stayed: June 2013, travelled as a couple
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Thank Chiefs1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Manager at Hyatt Regency Chicago, responded to this reviewResponded 13 August 2013

Thank you for your 5 Star review for Hyatt Regency Chicago on TripAdvisor! I'm so glad you were able to experienced our newly-renovated downtown Chicago hotel and our brand new restaurant, American Craft Kitchen & Bar! Edwin, Reka and Chantale are all amazing, I'll be sure to pass along your kind words. We hope to have you back again soon!

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Reviewed 7 August 2013

We recently stayed August 1-4, 2013. This was our first trip to Chicago. We were celebrating our 22nd Wedding Anniversary and Lollapalooza. Anna checked us in. She was so personable. This set the tone for our visit. Every employee we encountered during our stay was professional and personable. Our room was on the 22nd floor with a breath taking view of the lake.
Our room was spotless, comfortable and beautifully decorated. On Saturday night we watched the fireworks from our room from the Navy Pier.
We had cocktails at the Big Bar. It had fantastic views!
The hotel was close to Grant Park and Michigan Avenue.
The Hyatt was in the ideal location. Close to everything.
We had one of our most memorable trips here in Chicago thanks to the Hyatt.

Room Tip: Ask for a lake view room. You won't be disappointed
  • Stayed: August 2013, travelled as a couple
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Thank Aus31794
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Manager at Hyatt Regency Chicago, responded to this reviewResponded 13 August 2013

Thank you for your kind kinds about Hyatt Regency Chicago! I'm so glad you were able to enjoy your 22nd Wedding Anniversary and Lollapalooza in downtown Chicago. I'll be sure to pass along the compliment to Anna as well, she's great! We hope to welcome you back again soon!

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Reviewed 7 August 2013

This hotel has an amazing location in the downtown area of Chicago. It had good restaurants located in and around the hotel. It was walking distance to Navy Pier, Grant Park, and right off Michigan Ave. The room was a little on the poor side for a recent remodel. I would say you probably dont want to spend much time in the room anyways so it might not matter much. My wife and I stayed here during a trip for Lollapalooza. The walk down the street to the park was really easy and yet we were far enough away that the crowds did not affect us on the other days of our trip.

Room Tip: Check in early to get a good room. Ask for a view of the river or navy pier.
  • Stayed: August 2013, travelled as a couple
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Thank Austin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Manager at Hyatt Regency Chicago, responded to this reviewResponded 12 August 2013

Thank you for your review of Hyatt Regency Chicago on TripAdvisor! It's so great you were able to experience Lollapalooza 2013! Thank your staying at our downtown Chicago hotel for the festivities. We hope to have you back again soon!

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Reviewed 7 August 2013 via mobile

This hotel definitely caters more to business travelers, but it's a very nice place to stay with comfortable beds and clean rooms. The bar and lounge area were very modern and fun and seemed to be a good place to hang out. The location was good, but not great depending on what you are interested in during your visit.

  • Stayed: August 2013
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Thank ProfessorVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Patricia K, Manager at Hyatt Regency Chicago, responded to this reviewResponded 12 August 2013

Thank you for your review! I'm glad you were able to enjoy your most recent stay with us and got a chance to visit BIG Bar at Hyatt Regency Chicago. I hope you can come back to visit us again soon!

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Reviewed 5 August 2013

My fiancé and I came to Chicago for his birthday. We took the train down and were excited about the location of our hotel because it was great for seeing everything and great walking distance for our reservations we had. Upon our arrival the hotel looked great!! We requested an early check in and checked in at one which was convenient for us. We had a busy day ahead of us and dropped our bags in our room and were on our way again. We arrived back around 630 pm. When we came back to our room we took a closer look and on our white comforter on the sides there were multiple chunky brown looking stains. We immediately called the front desk asking them to please bring up new sheets. The staff was sorry and said they would put the request in. About 745pm we got a call from housekeeping following up with our request and if we needed anything else. My fiancé informed them we still needed the bed sheet changed. We had 830pm reservation for dinner and needed to leave, we took the sheet off and placed it by the door. We arrived back at our room around 1130pm and to our surprise.. The nasty sheet was still in our room not changed!! We called the front desk very upset and the woman we talked to was equally upset because she stated she was the one we spoke to initially when she put the first housekeeping request in. It was late and we were going to bed and we told the woman we wanted to speak to someone in the morning. When we checked out in the morning the woman asked how was our stay and we explained our whole ordeal and how the dirty sheet was STILL on our floor. The woman's response was sorry and our credit card has already been charged sorry about the Inconvenience and have a good day.

Needless to say she really didn't care. The hotel was nice and overall clean. Custom service is where this hotel lacks. We understand things cannot always be perfect but when a customer has a concern or something is dirty in there room it should be addressed not ignored and sent on our way.

Room Tip: If you have a concern ask for a manager otherwise it will never be addressed
  • Stayed: August 2013, travelled as a couple
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1  Thank Jessica D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Randy T, General Manager at Hyatt Regency Chicago, responded to this reviewResponded 6 August 2013

Thank you for your comments. I understand your frustration and am embarrassed by the level of service you experienced with our housekeeping staff. I have followed up with our team to find out why this happened and ensure it doesn't happen again. We hope to have a chance to turn this around for you.

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