I've stayed here several times. It's a pretty good hotel that is in the midst of some needed updates.
The place is good for business travel, but I must say the furniture in our suite was a bit beat up... we hosted a hospitality in 3358 West Tower, which is a Regency Suite. The cushions on the sofas were dingy, the coffee table and other furniture had chips/scratches. Seen better days.
My adjoining sleeping room was in better shape, but even in the elevator lobby things were just a bit dingy.
- Room Service