I came here for a 4,000 + person conference and most of us were staying at this hotel. I had to book my room at the last minute and still got a phenomenal price (cheaper than the group rate for the conference in fact--and that block was already used up so I was extremely happy). I never ceased to be amazed how efficient the staff. Case in point: many of us were checking out on the same day and the hotel sent us information in the early morning with 3 different options to check out, including leaving our room key in the room and departing at our convenience. Awesome! Also, I am very sensitive to dry air and they brought up a humidifier to use during my stay free of charge! I also requested free weights, a robe, and a lighted makeup mirror and that was all brought up free of charge. I've never had those four amenities available to me before at any hotel and it really made a difference!
The reason I deducted a star was because there were only 2 tiny drawers in the room. This made it difficult to unpack and I had to leave everything but my socks, nylons, and suits in my suitcase (the drawers were only big enough to hold my socks in one and my nylons in another; suits went in the closet). I literally lived out of my suitcase for a week! Not cool when you're a woman away on business and need to pack suits and casual clothes. I even called and asked if this was an oversight for my room and she told me this was how the room was designed. Very silly in my opinion.
- Official Description (provided by the hotel):
- Discover the difference between a hotel and a Hyatt when you stay at our incomparable downtown hotel. Set within the epicenter of the city, our AAA Four Diamond Hyatt Regency Chicago is conveniently located in the heart of the city, connected to the Illinois Center and within minutes of the Magnificent Mile. We are excited to announce the completion of our $168 Million renovation! We are eager to show you our new welcoming lobby, engaging check-in pods and check out our three restaurant concepts and menus. Come see the completely transformed Hyatt Regency Chicago! ... more less
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- Also Known As:
- Hyatt Regency Chicago Hotel Chicago
- Chicago Hyatt Regency
- Hyatt Chicago